# Smartcar

Smartcar (smartcar.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/smartcar
- Documents last verified: 2026-09-29
- Transparency rating: 95/100 (how much it publishes, not how secure it is)
- Cite as: Smartcar, Third Party Index, https://thirdpartyindex.com/vendors/smartcar (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.smartcar.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://smartcar.com/legal/dpa#subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://smartcar.com/legal/dpa | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://smartcar.com/legal/privacy | 2026-09-29 | 2026-09-29 |
| Terms | https://smartcar.com/legal/terms | 2026-09-29 | 2026-09-29 |
| security.txt | https://smartcar.com/.well-known/security.txt | 2026-09-29 | 2026-09-29 |
| Status page | https://status.smartcar.com/ | 2026-09-29 | 2026-09-29 |
| Security advisories | https://smartcar.com/vdp | 2026-09-29 | 2026-09-29 |

## Subprocessors (4)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Service Provider | United States | 2026-09-29 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | Analytics Tracking Platform | United States | 2026-09-29 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error Tracking Platform | United States | 2026-09-29 |
| [Slack, Inc.](https://thirdpartyindex.com/vendors/slack.md) | Internal Communication | United States | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17054)). CSV: https://thirdpartyindex.com/vendors/smartcar/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated)
- 2026-09-11: Smartcar API: Elevated 5xx error rates (no impact stated)
- 2026-06-30: Smartcar Dashboard: Overview Page Widgets Not Loading (minor)
- 2026-03-17: Smartcar Dashboard: Incomplete Webhook and API Logs (minor)
- 2026-02-26: Degraded Webhook Event Delivery (minor)
- 2025-10-28: Smartcar Connect, Dashboard, and Token Refresh Errors (major)
- 2025-10-13: Elevated 5xx Errors (minor)

## Security contact

From its security.txt (https://smartcar.com/.well-known/security.txt):

- Contact: mailto:security@smartcar.com
- Disclosure policy: https://smartcar.com/vdp

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api