# SMTP2GO

SMTP2GO declares [18 subprocessors](https://thirdpartyindex.com/vendors/smtp2go#subprocessors) in [its subprocessor list](https://support.smtp2go.com/hc/en-gb/articles/360018225773-Sub-Processor-List), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/232196)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Zendesk](https://thirdpartyindex.com/vendors/zendesk). No published changes since we first read it on 2026-11-07. [4 tracked vendors](https://thirdpartyindex.com/vendors/smtp2go#used-by) name SMTP2GO as a subprocessor, including [AspirePro](https://thirdpartyindex.com/vendors/aspirepro), [aXcelerate](https://thirdpartyindex.com/vendors/axcelerate) and [MyTraffic](https://thirdpartyindex.com/vendors/mytraffic).

SMTP2GO (smtp2go.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/smtp2go
- Documents last verified: 2026-11-11
- Transparency rating: 56/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 15 tracked vendors directly, 137 within two hops, 445 within three; 4 tracked vendors rely on it directly, 4 within two hops, 4 within three
- Cite as: SMTP2GO, Third Party Index, https://thirdpartyindex.com/vendors/smtp2go (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://support.smtp2go.com/hc/en-gb/articles/360018225773-Sub-Processor-List | 2026-11-11 | 2026-11-07 |
| Privacy policy | https://www.smtp2go.com/privacy/ | 2026-11-11 | 2026-11-05 |
| Terms | https://www.smtp2go.com/terms/ | 2026-11-11 | 2026-11-10 |
| Status page | https://smtp2gostatus.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (18)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Hosting | — | 2026-11-07 |
| [Chargebee](https://thirdpartyindex.com/vendors/chargebee.md) | Payment Processor | — | 2026-11-07 |
| [Close](https://thirdpartyindex.com/vendors/close.md) | Customer Communication | — | 2026-11-07 |
| CoreSite | Co-location Services | — | 2026-11-07 |
| [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md) | Customer Communication | — | 2026-11-07 |
| [Elastic Cloud](https://thirdpartyindex.com/vendors/elasticsearch.md) | Cloud Hosting | — | 2026-11-07 |
| [Fastspring](https://thirdpartyindex.com/vendors/fastspring.md) | Payment Processor | — | 2026-11-07 |
| [Google, Inc](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Hosting, Customer Communication | — | 2026-11-07 |
| [HotJar](https://thirdpartyindex.com/vendors/hotjar.md) | Customer Feedback | — | 2026-11-07 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer Support | — | 2026-11-07 |
| [Leaseweb](https://thirdpartyindex.com/vendors/leaseweb.md) | Cloud Hosting | — | 2026-11-07 |
| [Linode](https://thirdpartyindex.com/vendors/akamai.md) | Cloud Hosting | — | 2026-11-07 |
| MessageMedia | SMS/MMS | — | 2026-11-07 |
| [PartnerStack](https://thirdpartyindex.com/vendors/partnerstack.md) | Referral | — | 2026-11-07 |
| Summit (Deft) | Cloud Infrastructure | — | 2026-11-07 |
| [Telnyx](https://thirdpartyindex.com/vendors/telnyx.md) | SMS/MMS | — | 2026-11-07 |
| [Vultr](https://thirdpartyindex.com/vendors/vultr.md) | Cloud Hosting | — | 2026-11-07 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer Support | — | 2026-11-07 |

Read from ([evidence](https://thirdpartyindex.com/evidence/232196)). CSV: https://thirdpartyindex.com/vendors/smtp2go/subprocessors.csv

## Web Technologies

SMTP2GO's homepage made 92 requests to 15 domains, and 10 services controlled by another company. Loaded on 2026-11-07 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

10 third parties by category: Advertising 2 (Microsoft, Reddit, Inc.); Geolocation 2 (ipify; reviewed: IPinfo); Tag managers 1 (Google Cloud); Live chat 1 (reviewed: Intercom); A/B Testing 1 (Convert); Cookie compliance 1 (OneTrust); CDN 1 (Cloudflare); Reviews 1 (Trustpilot). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (10)

- Google Cloud: 10 requests to gstatic.com, google.com, googletagmanager.com; Google Tag Manager, reCAPTCHA (its subprocessor list names it too)
- Microsoft: 7 requests to bing.com; Microsoft Advertising
- OneTrust: 6 requests to onetrust.com; OneTrust
- Intercom: 5 requests to intercom.io, intercomcdn.com (its subprocessor list names it too)
- Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads
- Cloudflare: 2 requests to cloudflare.com; Bootstrap, cdnjs
- Convert: 1 request to convertexperiments.com; Convert
- IPinfo: 1 request to ipinfo.io
- Trustpilot: 1 request to trustpilot.com; Trustpilot
- ipify: 1 request to ipify.org; ipify

### First party (1)

- SMTP2GO: 55 requests to smtp2go.com; GSAP, HSTS, Intercom, Microsoft Clarity, Moment.js 2.30.1, Netlify, Open Graph, ScrollMagic 2.0.5, jQuery 3.6.4

5 tracked companies loaded by the homepage are not in SMTP2GO's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (4)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [AspirePro](https://thirdpartyindex.com/vendors/aspirepro.md): Transactional email delivery (notifications, invitations, billing emails)
- [aXcelerate](https://thirdpartyindex.com/vendors/axcelerate.md): ###### Service Provided Transactional email delivery service for outbound system-generated emails (notifications, alerts, password resets, and similar messages)…
- [MyTraffic](https://thirdpartyindex.com/vendors/mytraffic.md): Transactional emails (authentication, invitation, billing)
- [Skynet Technologies](https://thirdpartyindex.com/vendors/skynet-technologies.md): SMTP Service

## Service status

Incidents it reported on its own status page.

- Last 90 days: 17 reported incidents (3 major or critical, 11 minor, 3 with no impact stated)
- Typical time to resolve: 4 h 57 min
- Status page last read: 2026-11-12
- 2026-10-30: API Error (minor)
- 2026-10-15: Softbounce Errors (major)
- 2026-10-08: Issues with API- statusCode=500 (no impact stated)
- 2026-10-01: Connectivity Issues (minor)
- 2026-10-01: Connection issues and 'processed' emails (no impact stated)
- 2026-09-30: Issues connecting to mail.smtp2go.com (no impact stated)
- 2026-09-30: Email Delivery Delays - AU Region (minor)
- 2026-09-30: Email Delivery Delays - AU Region (minor)

## Incidents reported by SMTP2GO's subprocessors

Incidents reported in the last 30 days on their own status pages by 8 vendors SMTP2GO lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-06: [Customer.io](https://thirdpartyindex.com/vendors/customer-io#status), which SMTP2GO lists as a subprocessor, reported Customers are Unable to add new Email Sending Domains (major)
- 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which SMTP2GO lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major)
- 2026-11-05: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Data Connectivity Issues - IMSI1 (no impact stated)
- 2026-11-05: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Data Connectivity Issues - IMSI1 (major)
- 2026-11-04: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which SMTP2GO lists as a subprocessor, reported mOLTP PrivateLink connectivity issue (major)
- 2026-11-03: [FastSpring](https://thirdpartyindex.com/vendors/fastspring#status), which SMTP2GO lists as a subprocessor, reported Issues affecting certain payment methods that show QR code (minor)
- 2026-11-03: [FastSpring](https://thirdpartyindex.com/vendors/fastspring#status), which SMTP2GO lists as a subprocessor, reported Payment Processing Delays or Failures (minor)
- 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Data Connectivity Issues - IMSI1 (major)
- 2026-11-03: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Property Manager Property Activation Errors (no impact stated)
- 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported 10DLC Traffic Towards Tier 1 Carriers Delayed (minor)
- 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Data Connectivity Issues IMSI1 (major)
- 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Messaging Latency (minor)
- 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Telnyx’s Support AI Assistant (TAIA) — Service interruption (major)
- 2026-11-02: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Outage of some public API endpoints on Nov 2 (no impact stated)
- 2026-11-02: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Messaging API Latency (minor)
- 2026-10-30: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Messaging Webhook Delays (minor)
- 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which SMTP2GO lists as a subprocessor, reported Slow Fin Procedures (minor)
- 2026-10-30: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Customer Security Advisory: CVE-2026-98432 (no impact stated)
- 2026-10-29: [FastSpring](https://thirdpartyindex.com/vendors/fastspring#status), which SMTP2GO lists as a subprocessor, reported Increased Latency Issues (minor)
- 2026-10-29: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Delays with Messaging Webhooks, Mission Control Number and Porting ordering/configurations (minor)
- 2026-10-28: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Telephony tokens 503s error (minor)
- 2026-10-28: [Close](https://thirdpartyindex.com/vendors/close#status), which SMTP2GO lists as a subprocessor, reported App is unavailable for some customers (critical)
- 2026-10-28: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Unexpected wireless voice usage and charges (minor)
- 2026-10-28: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Wireless session drops in DC2 (minor)
- 2026-10-28: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which SMTP2GO lists as a subprocessor, reported API Service Degradation - EU Region (major)
- 2026-10-27: [Customer.io](https://thirdpartyindex.com/vendors/customer-io#status), which SMTP2GO lists as a subprocessor, reported Customer.io UI is currently unavailable for some customers (minor)
- 2026-10-27: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported MMS API Delivery Issues (minor)
- 2026-10-27: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Performance Degradation for Customers in Mumbai and Chennai (no impact stated)
- 2026-10-27: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Enterprise Application Access (EAA) Connector Issues (minor)
- 2026-10-25: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Edge Delivery issues between Indonesia and Singapore (minor)
- 2026-10-23: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported 10DLC phone number registration experiencing delays (minor)
- 2026-10-23: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Service disruption affecting Mission Control, Call Control/TeXML API (no impact stated)
- 2026-10-23: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Customer Security Advisory: Brotli Remote Code Execution Vulnerabilities \[CVE-2026-111497\] (no impact stated)
- 2026-10-23: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which SMTP2GO lists as a subprocessor, reported Elastic Support Portal is unavailable (major)
- 2026-10-22: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Customer Security Advisory: Critical F5/NGINX Out-of-Band Vulnerabilities (no impact stated)
- 2026-10-22: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Partial Service Degradation Affecting US Traffic (no impact stated)
- 2026-10-22: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which SMTP2GO lists as a subprocessor, reported Subject: Security Notice: No Impact from PHPshell Zero-Day Vulnerability (no impact stated)
- 2026-10-22: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which SMTP2GO lists as a subprocessor, reported 403 error when trying to access Autoops in newly created serverless projects (major)
- 2026-10-21: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Wireless connectivity disruptions (major)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Edge Delivery Secure CDN platform at Risk of Capacity Issues (no impact stated)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Web Security Analytics, Reporting and Configuration Deployment Issues (minor)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported Customer Security Advisory: PHP Remote Code Execution Vulnerabilities (no impact stated)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which SMTP2GO lists as a subprocessor, reported NetStorage issues in Los Angeles (minor)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which SMTP2GO lists as a subprocessor, reported Elastic Cloud scaling issues in Azure (major)
- 2026-10-20: [FastSpring](https://thirdpartyindex.com/vendors/fastspring#status), which SMTP2GO lists as a subprocessor, reported Data API – Intermittent Report Job Failures (no impact stated)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which SMTP2GO lists as a subprocessor, reported Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (major)
- 2026-10-16: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Programmable Video service outage (critical)
- 2026-10-16: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported EU Messaging Update Issues (no impact stated)
- 2026-10-15: [FastSpring](https://thirdpartyindex.com/vendors/fastspring#status), which SMTP2GO lists as a subprocessor, reported Webhook delivery (minor)
- 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which SMTP2GO lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor)
- 2026-10-14: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Telnyx's Support AI Assistant (TAIA) - currently unavailable (no impact stated)
- 2026-10-13: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported API v2 - Intermittend Processing Delays (minor)
- 2026-10-13: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which SMTP2GO lists as a subprocessor, reported Messaging intermittent errors and latency (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/smtp2go

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api