# Solo.io Solo.io declares [8 subprocessors](https://thirdpartyindex.com/vendors/solo-io#subprocessors) in [its subprocessor list](https://trust.solo.io/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/53183)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Slack](https://thirdpartyindex.com/vendors/slack). No published changes since we first read it on 2026-09-23. Solo.io (solo.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/solo-io - Documents last verified: 2026-11-11 - Transparency rating: 76/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 5/7 (partial); Data processing addendum 12/12; Trust center 8/8; Privacy policy 0/6 (not found); security.txt 0/6 (not found); Security page 5/5; Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 7 tracked vendors directly, 78 within two hops, 273 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: Solo.io, Third Party Index, https://thirdpartyindex.com/vendors/solo-io (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://trust.solo.io/subprocessors | 2026-11-11 | 2026-10-06 | | Data processing addendum | https://trust.solo.io/ | 2026-11-11 | 2026-11-11 | | Security page | https://www.solo.io/security | 2026-11-11 | 2026-09-23 | ## Subprocessors (8) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Google Gemini AI](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | Customer support; Solo uses the Gemini API to improve the support experience for our customers. Google doesn't use prompts or responses to improve their products., United States of America | United States of America | 2026-10-01 | | [JumpCloud](https://thirdpartyindex.com/vendors/jumpcloud.md) | — | Directory, SSO, MDM | 2026-10-01 | | [OpenAI API](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Customer support; OpenAI API, Solo uses the OpenAI API to improve the support experience for our customers. OpenAI does not use our business data for training their models. | United States of America | 2026-10-01 | | [Planhat, Inc.](https://thirdpartyindex.com/vendors/planhat.md) | Customer support; Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services. | United States of America | 2026-10-01 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | — | Sales | 2026-10-01 | | [Slack](https://thirdpartyindex.com/vendors/slack.md) | Collaboration; Slack is a virtual messaging and communication tool, which customers may opt to use to communicate about support requests after logging the initial request through ZenDesk. | United States of America | 2026-10-01 | | Thena.ai (Pivoting Owl, Inc.) | Customer support; Thena.ai is an internal helpdesk automation tool to assign, manage and track support requests across ZenDesk and Slack. | United States of America | 2026-10-01 | | [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support; Zendesk is a cloud helpdesk software provider. It is compliant with SOC 2/3, ISO 27001. Solo uses Zendesk to accept customer support tickets, manage and automate the technical support services. | United States of America | 2026-10-01 | Read from ([evidence](https://thirdpartyindex.com/evidence/9519)). CSV: https://thirdpartyindex.com/vendors/solo-io/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II, SOC 2 Type I ([evidence](https://thirdpartyindex.com/evidence/12755)) ## Web Technologies Solo.io's homepage made 116 requests to 22 domains, 10 services controlled by another company, and 2 domains not identified. Loaded on 2026-10-14 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 10 third parties by category: Advertising 2 (Google Cloud, Microsoft); Analytics 2 (LinkedIn, Cloudflare); Marketing automation 1 (Adobe); Live chat 1 (Qualified.com, Inc.); A/B Testing 1 (Webflow); CDN 1 (jsDelivr); Geolocation 1 (Kloudend, Inc.); Issue trackers 1 (usually detected as Issue trackers: Sentry). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (10) - Webflow: 29 requests to intellimize.co, website-files.com, d3e54v103j8qbb.cloudfront.net; Intellimize, Webflow 1.6.0, jQuery 3.5.1 - Qualified.com, Inc.: 27 requests to qualified.com; Qualified - Google Cloud: 13 requests to google.com, doubleclick.net, googletagmanager.com, fonts.googleapis.com, google-analytics.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - Microsoft: 13 requests to bing.com, clarity.ms; Microsoft Advertising - jsDelivr: 6 requests to jsdelivr.net; jsDelivr - LinkedIn: 4 requests to licdn.com, linkedin.com; Linkedin Insight Tag - Adobe: 3 requests to marketo.net, mktoresp.com; Marketo - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights - Kloudend, Inc.: 1 request to ipapi.co; ipapi.co - Sentry: 1 request to sentry.io ### Unknown (2) Domains not identified yet: rod-826.workers.dev, us-east1-salesforce-backups-386912.cloudfunctions.net ### First party (1) - Solo.io: 16 requests to solo.io; Cloudflare, GSAP 3.15.0, Google Font API, HTTP/3, Lenis 1.0.23, Microsoft Clarity, Open Graph, Priority Hints, Sentry, Webpack 7 tracked companies loaded by the homepage are not in Solo.io's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Incidents reported by Solo.io's subprocessors Incidents reported in the last 30 days on their own status pages by 2 vendors Solo.io lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-30: [JumpCloud](https://thirdpartyindex.com/vendors/jumpcloud#status), which Solo.io lists as a subprocessor, reported Degraded User and Admin portal (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [JumpCloud](https://thirdpartyindex.com/vendors/jumpcloud#status), which Solo.io lists as a subprocessor, reported Increased error rates loading User and Admin portal (major) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [JumpCloud](https://thirdpartyindex.com/vendors/jumpcloud#status), which Solo.io lists as a subprocessor, reported US Region - Increased error rates with device certificate issuance and renewal (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported File Download errors (minor) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Solo.io lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/solo-io --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api