# SonoSim

SonoSim (sonosim.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/sonosim
- Documents last verified: 2026-10-01
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 11 tracked vendors directly, 100 within two hops, 286 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: SonoSim, Third Party Index, https://thirdpartyindex.com/vendors/sonosim (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.sonosim.com/ | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://trust.sonosim.com/subprocessors | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://sonosim.com/privacy-policy | 2026-10-01 | 2026-10-01 |
| Terms | https://sonosim.com/terms-of-service | 2026-10-01 | 2026-10-01 |
| Status page | https://status.sonosim.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (12)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Infrastructure; Core cloud hosting platform to manage production databases, system infrastructure, cloud computing resources, and data warehousing. | Seattle, WA | 2026-10-01 |
| [Auth0 by Okta](https://thirdpartyindex.com/vendors/okta.md) | Authentication & SSO; Handles end-user identity management, multi-factor authentication, and secure enterprise Single Sign-On (SSO) configurations. | Bellevue, WA | 2026-10-01 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Cloud Monitoring; Monitors application uptime, infrastructure health, and tracks real-time security events/logging without storing sensitive user payloads. | New York, NY | 2026-10-01 |
| [Google Analytics](https://thirdpartyindex.com/vendors/google-cloud.md) | Analyzes anonymized, aggregated visitor traffic and engagement metrics across public and authenticated web pages to optimize site performance and layout design.; Web Traffic Analytics | Mountain View, CA | 2026-10-01 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | Preference Management; Safely records transactional preferences, product announcements, and customer communications settings tied to active user accounts. | Cambridge, MA | 2026-10-01 |
| Localize | Automates real-time language translations and localized content experiences natively inside the web application UI.; In-App Translation | Kingston, NY | 2026-10-01 |
| [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Product Analytics; Tracks application engagement patterns and user interactions for the purposes of product and service improvements. | San Francisco, CA | 2026-10-01 |
| [MongoDB Atlas](https://thirdpartyindex.com/vendors/mongodb.md) | Data Storage; Dedicated cloud document storage hosting structured application search metadata. | New York, NY, USA | 2026-10-01 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Generative AI Services; In-application relevancy filtering for content search features, configured strictly with zero-data retention policies to prevent public data model training. | San Francisco, CA | 2026-10-01 |
| [salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Centralizes business account profiles, active service agreements, and subscription boundaries to provide account teams with actionable visibility into overall client health and renewal cycles.; Customer Intelligence & Account Management | San Francisco, CA | 2026-10-01 |
| [Userflow](https://thirdpartyindex.com/vendors/userflow.md) | Powers contextual in-app guidance, feature discovery walkthroughs, and self-service resource hubs across the entire user lifecycle to drive ongoing product engagement.; Product Experience & Adoption | San Francisco, CA | 2026-10-01 |
| [Vectara](https://thirdpartyindex.com/vendors/vectara.md) | Manages internal platform search capabilities and semantic indexing using Retrieval-Augmented Generation (RAG).; RAG & Vector Search | Palo Alto, CA | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/29750)). CSV: https://thirdpartyindex.com/vendors/sonosim/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- Audited: ISO 9001 ([evidence](https://thirdpartyindex.com/evidence/29749))

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 54 min
- Status page last read: 2026-10-01
- 2026-07-23: API Outage Impacting all SonoSim Applications (major)
- 2026-06-01: Partial Disruption on Applications (minor)
- 2026-05-18: SonoSim Webstore Down (minor)
- 2026-04-15: Assessments & Orientation Courses Unavailable (minor)
- 2026-03-18: Issue with Loading Courses and Assesments (minor)
- 2026-03-16: Issue with Loading Courses and Assesments (minor)
- 2026-02-23: Issues starting new courses (minor)
- 2025-12-27: Issues with Content Search (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api