# Soteri

Soteri (soteri.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/soteri
- Documents last verified: 2026-09-29
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: Soteri, Third Party Index, https://thirdpartyindex.com/vendors/soteri (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://soteri.safebase.us/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://docs.soteri.io/support/latest/soteri-s-cloud-app-data-subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://docs.soteri.io/support/latest/data-processing-addendum | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://docs.soteri.io/support/latest/privacy-policy | 2026-09-29 | 2026-09-29 |
| Terms | https://docs.soteri.io/support/latest/software-end-user-license-agreement | 2026-09-29 | 2026-09-29 |
| Status page | https://soteri.statuspage.io/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (2)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Atlassian Pty Ltd](https://thirdpartyindex.com/vendors/atlassian.md) | Forge runtime — transient processing of requests routed through the Forge platform; no persistent storage of Customer data on Atlassian infrastructure | Region of Customer's Atlassian Cloud instance | 2026-09-29 |
| [Google Cloud Platform (GCP)](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud hosting and infrastructure for the Services | United States | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18571)). CSV: https://thirdpartyindex.com/vendors/soteri/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/18579))
- Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/18579))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 3 h 11 min
- 2026-08-17: Security analysis, exports broken (major)
- 2026-04-07: Degraded performance for Security for Jira Cloud (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api