# Staffbase

Staffbase (staffbase.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/staffbase
- Documents last verified: 2026-10-01
- Transparency rating: 89/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 6 tracked vendors directly, 68 within two hops, 219 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Staffbase, Third Party Index, https://thirdpartyindex.com/vendors/staffbase (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.staffbase.com/ | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://trust.staffbase.com/#subprocessors | 2026-10-01 | 2026-10-01 |
| Data processing addendum | https://staffbase.com/legal/dpa | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://staffbase.com/legal/privacy-policy | 2026-10-01 | 2026-10-01 |
| Security page | https://staffbase.com/security | 2026-10-01 | 2026-10-01 |
| Status page | https://status.staffbase.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | This subprocessor is applicable to: Employee App & Front Door Intranet, and New SB Email. Cloudflare provides: - a Content Delivery Network (CDN) for international distribution... | EU; USA; Australia | 2026-10-01 |
| [Gainsight, Inc.](https://thirdpartyindex.com/vendors/gainsight-software.md) | This subprocessor is applicable to: Employee App & Front Door Intranet, and New SB Email. We use Gainsight to provide our Digital Customer Success Services to Customer’s primary... | Germany | 2026-10-01 |
| [Google LLC (Firebase Cloud Messaging)](https://thirdpartyindex.com/vendors/google-cloud.md) | This subprocessor is applicable to: Employee App & Front Door Intranet. We use Google Firebase Cloud Messaging to send push notifications to the mobile application used by Autho... | Global | 2026-10-01 |
| [Merge API, Inc.](https://thirdpartyindex.com/vendors/merge-api.md) | This subprocessor is applicable to: Employee App & Front Door Intranet. Merge enables Stabase to provide HR Cloud Integrations. By using the HR Cloud Integrations Customer can ... | EU; USA | 2026-10-01 |
| [Microsoft Ireland Operations Ltd. (Azure)](https://thirdpartyindex.com/vendors/microsoft.md) | This subprocessor is applicable to: Employee App & Front Door Intranet, and New SB Email. Microsoft offers: - ISO 27001 certified data hosting; - When part of Customer’s Order a... | Germany; USA; Australia | 2026-10-01 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | This subprocessor is applicable to: Employee App & Front Door Intranet, New SB Email, and Email Classic. Zendesk provides a platform to manage customer support requests. In gene... | EU | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/30127)). CSV: https://thirdpartyindex.com/vendors/staffbase/subprocessors.csv

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 87 days: 25 reported incidents (5 major or critical, 7 minor, 13 with no impact stated)
- Typical time to resolve: 16 h 47 min
- Status page last read: 2026-10-01
- 2026-09-22: \[European System\] \[App/Intranet/Email\] Intermittent issues affecting Common Features in Europe (critical)
- 2026-09-21: \[European System\] \[App/Intranet/Email\] - Degraded performance (major)
- 2026-09-04: \[App/Intranet/Email\] \[German System / US System\] - Delay in Email Delivery due to Microsoft 365/Outlook server issues on the receiving end (no impact stated)
- 2026-09-03: \[App/Intranet\] \[Global\] - Brief service disruption (no impact stated)
- 2026-08-31: \[App/Intranet/Email\] \[Global\] - Degraded Performance of AI Navigator, Podcast Generation and other AI parts of Staffbase (major)
- 2026-07-14: \[App/Intranet/Email\] \[Global\] - error loading contents (major)
- 2026-07-09: \[Email\] \[US System\] - new drafts not appearing in Drafts list (no impact stated)
- 2026-07-08: \[App/Intranet/Email\] \[German System / US System\] - news unread notifications in menu not updated (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api