# Starling Bank

Starling Bank (starlingbank.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/starling-bank
- Documents last verified: 2026-10-07
- Transparency rating: 37/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Cite as: Starling Bank, Third Party Index, https://thirdpartyindex.com/vendors/starling-bank (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Data processing addendum | https://www.starlingbank.com/docs/legal/additional-services-dpa-march-2026.pdf | 2026-10-07 | 2026-09-30 |
| Privacy policy | https://www.starlingbank.com/legal/privacy-notice/ | 2026-10-07 | 2026-09-30 |
| Terms | https://www.starlingbank.com/legal/terms-of-use/ | 2026-10-07 | 2026-09-30 |
| security.txt | https://www.starlingbank.com/.well-known/security.txt | 2026-10-07 | 2026-09-30 |
| Status page | https://starlingbank.statuspage.io/ | 2026-10-07 | 2026-10-07 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 19 min
- Status page last read: 2026-10-07
- 2026-07-15: Some online transactions declining (major)
- 2026-02-25: Post office Cash Services impacted (minor)
- 2025-10-20: Technical Difficulties (minor)

## Security contact

From its security.txt (https://www.starlingbank.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/25576)):

- Contact: mailto:disclosure@starlingbank.com
- Disclosure policy: https://www.starlingbank.com/security/disclosure/
- Encryption key: https://www.starlingbank.com/security/gpg-key.txt
- Languages: en
- No expiry date
- Signed

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api