# Superchat

Superchat (superchat.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/superchat
- Documents last verified: 2026-10-05
- Transparency rating: 76/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 7/8 (partial); Purposes 2/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 5/5; Pages still reachable 8/8
- Supply chain: relies on 18 tracked vendors directly, 129 within two hops, 411 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: Superchat, Third Party Index, https://thirdpartyindex.com/vendors/superchat (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.superchat.com/ | 2026-10-05 | 2026-10-05 |
| Subprocessor list | https://trust.superchat.com/subprocessors | 2026-10-05 | 2026-10-05 |
| Privacy policy | https://www.superchat.com/privacy | 2026-10-05 | 2026-10-05 |
| Terms | https://www.superchat.com/terms | 2026-10-05 | 2026-10-05 |
| Security page | https://www.superchat.com/security | 2026-10-05 | 2026-10-05 |
| Status page | https://status.superchat.de/ | 2026-10-05 | 2026-10-05 |
| Security advisories | https://www.superchat.com/vulnerability-disclosure | 2026-10-05 | 2026-10-05 |

## Subprocessors (18)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | Cloud provider | 2026-10-05 |
| [Assembly AI](https://thirdpartyindex.com/vendors/assemblyai.md) (AI model provider: AssemblyAI) | — | Engineering | 2026-10-05 |
| [Auth0 (Okta)](https://thirdpartyindex.com/vendors/okta.md) | — | Identity provider | 2026-10-05 |
| [Cartesia](https://thirdpartyindex.com/vendors/cartesia.md) | — | — | 2026-10-05 |
| [Chargebee](https://thirdpartyindex.com/vendors/chargebee.md) | — | Finance and payments | 2026-10-05 |
| [ChatGPT](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | — | Engineering | 2026-10-05 |
| [Cloudconvert (Lunaweb GmbH)](https://thirdpartyindex.com/vendors/cloudconvert.md) | File conversion API | Engineering | 2026-10-05 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | — | Cloud monitoring | 2026-10-05 |
| [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | — | Cloud provider | 2026-10-05 |
| [Intercom Inc](https://thirdpartyindex.com/vendors/intercom.md) | Intercom is an AI-powered customer service platform that combines live chat, automated chatbots, a help desk ticketing system, and a shared team inbox. It lets companies communicate with customers through website widgets, email, SMS, and social channels. The platform also includes a self-service knowledge base and tools for proactive messaging like in-app announcements and product tours. | Customer support | 2026-10-05 |
| [LangChain, Inc.](https://thirdpartyindex.com/vendors/langchain.md) | AI Evaluation, AI Development Infrastructure | Data storage and processing | 2026-10-05 |
| [LiveKit](https://thirdpartyindex.com/vendors/livekit.md) | — | Cloud provider | 2026-10-05 |
| [Meta](https://thirdpartyindex.com/vendors/meta.md) | — | WhatsApp Business Platform (Cloud API), Instagram Graph API, Facebook Marketing API for business messaging, social media management, advertising, and customer engagement. | 2026-10-05 |
| [Nylas](https://thirdpartyindex.com/vendors/nylas.md) | Nylas provides a single email API. Nylas is a sub processor only if a client's email channels are connected to Superchat. | Engineering | 2026-10-05 |
| [OneSignal](https://thirdpartyindex.com/vendors/onesignal.md) | — | Engineering | 2026-10-05 |
| [Pusher Ltd](https://thirdpartyindex.com/vendors/pusher.md) | — | — | 2026-10-05 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | — | Cloud monitoring | 2026-10-05 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | — | Engineering | 2026-10-05 |

Read from ([evidence](https://thirdpartyindex.com/evidence/49962)). CSV: https://thirdpartyindex.com/vendors/superchat/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 3. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- Audited: ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/49961))

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [meetergo](https://thirdpartyindex.com/vendors/meetergo.md): Messaging (connected via your own Superchat account)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api