# SurrealDB SurrealDB declares [16 subprocessors](https://thirdpartyindex.com/vendors/surrealdb#subprocessors), plus 1 of its own affiliates, in [its subprocessor list](https://surrealdb.com/legal/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/212563)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). The list last changed on 2026-09-27: 0 added, 0 removed, 17 changed. SurrealDB (surrealdb.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/surrealdb - Documents last verified: 2026-11-11 - Transparency rating: 87/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 15 tracked vendors directly, 134 within two hops, 412 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: SurrealDB, Third Party Index, https://thirdpartyindex.com/vendors/surrealdb (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://surrealdb.com/legal/subprocessors | 2026-11-11 | 2026-11-04 | | Data processing addendum | https://surrealdb.com/legal/data-processing-agreement | 2026-11-11 | 2026-11-04 | | Privacy policy | https://surrealdb.com/legal/category/privacy | 2026-11-11 | 2026-11-11 | | Terms | https://surrealdb.com/legal/category/terms | 2026-11-11 | 2026-11-10 | | Security page | https://surrealdb.com/legal/category/security | 2026-11-11 | 2026-11-04 | | security.txt | https://surrealdb.com/.well-known/security.txt | 2026-11-11 | 2026-11-03 | | Status page | https://status.surrealdb.com/ | 2026-11-11 | 2026-09-23 | ## Subprocessors (16) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Service Provider | United States: USEast 1, USEast 2, USWest 2, Ireland: EUWest1, India: APSouth 1 | 2026-09-27 | | [Anrok, Inc.](https://thirdpartyindex.com/vendors/anrok.md) | Sales Tax computation for Customer invoices | United States | 2026-09-27 | | [Anthropic PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI provider | United States | 2026-09-27 | | [Auth0 (Okta, Inc.)](https://thirdpartyindex.com/vendors/okta.md) | Authentication (for SurrealDB Studio) | United States | 2026-09-27 | | [Datadog Inc](https://thirdpartyindex.com/vendors/datadog.md) | Logging and Protective Monitoring | Germany | 2026-09-27 | | [Get Lago Corp.](https://thirdpartyindex.com/vendors/lago.md) | Metering and Usage-Based Billing Provider | United States | 2026-09-27 | | [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | AI provider; Workspace Productivity Services including email | United States | 2026-09-27 | | [Grafana Labs](https://thirdpartyindex.com/vendors/grafana.md) | Product telemetry and stack visualisation tool | United States | 2026-09-27 | | [Hubspot](https://thirdpartyindex.com/vendors/hubspot.md) | Customer Information Storage | United States | 2026-09-27 | | [Intercom, Inc](https://thirdpartyindex.com/vendors/intercom.md) | Ticketing, Customer Support | United States | 2026-09-27 | | [MailGun Technologies, Inc.](https://thirdpartyindex.com/vendors/mailgun.md) | Auth0 email confirmation / authentication | United States | 2026-09-27 | | [n8n GmbH](https://thirdpartyindex.com/vendors/n8n.md) | Customer data workflow automation | Germany | 2026-09-27 | | [OpenAI PBC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI provider | United States | 2026-09-27 | | Scout OS | Surreal Sidekick AI tool | United States | 2026-09-27 | | [Slack Technologies, Inc.](https://thirdpartyindex.com/vendors/slack.md) | Customer Support Ticketing | United States | 2026-09-27 | | [Stripe, Inc.](https://thirdpartyindex.com/vendors/stripe.md) | Payment Provider | United States | 2026-09-27 | Read from ([evidence](https://thirdpartyindex.com/evidence/9509)). CSV: https://thirdpartyindex.com/vendors/surrealdb/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ### Its own affiliates (1) - SurrealDB Limited (United Kingdom; United States) ## Web Technologies SurrealDB's homepage made 232 requests to 22 domains, 7 services controlled by another company, and 3 domains not identified. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 7 third parties by category: Analytics 5 (Google Cloud, HubSpot, Reo.Dev, LinkedIn, Unify); Advertising 1 (X Corp.); Live chat 1 (reviewed: Intercom). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (7) - Google Cloud: 13 requests to doubleclick.net, googleadservices.com, googletagmanager.com, google.com; Google Analytics, Google Tag Manager (its subprocessor list names it too) - HubSpot: 7 requests to hs-scripts.com, hscollectedforms.net, hs-analytics.net, hs-banner.com, hubspot.com; HubSpot, HubSpot Analytics (its subprocessor list names it too) - Intercom: 7 requests to intercom.io, intercomcdn.com (its subprocessor list names it too) - Reo.Dev: 5 requests to reo.dev; Reo.Dev - X Corp.: 5 requests to t.co, twitter.com, ads-twitter.com; Twitter Ads - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Unify: 1 request to unifyintent.com; Unify ### Unknown (3) Domains not identified yet: cr-relay.com, sequel.io, sequelvideo.com ### First party (1) - SurrealDB: 188 requests to surrealdb.com; Cloudflare, GSAP, HSTS, Intercom, Open Graph, Priority Hints, RSS, Vike, Vite 2 tracked companies loaded by the homepage are not in SurrealDB's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Service status Incidents it reported on its own status page. - Last 43 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated) - Status page last read: 2026-11-12 - No incidents reported since Sep 30, 2026 ## Incidents reported by SurrealDB's subprocessors Incidents reported in the last 30 days on their own status pages by 9 vendors SurrealDB lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Degraded performance for Grafana Cloud Metrics in prod-us-central-7 (major) - 2026-11-11: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Elevated query errors for Grafana Cloud Metrics in prod-us-east-3 (minor) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which SurrealDB lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-11-10: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Cloud Logs writes - Elevated latency and error rates in prod-eu-central-0 (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-10: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Mimir query unexpected response with status code 500 (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which SurrealDB lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-06: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Synthetic Monitoring — Jakarta Public Probe Degradation (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported GitHub returning 403 for all Git Sync repositories (minor) - 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported October usage report visualization issue (minor) - 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Increased query latency for Logs in GCP US Central (prod-us-central-0) (minor) - 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Elevated Request Errors for Grafana Across Multiple Regions (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Grafana Cloud: k6 timeouts (no impact stated) - 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which SurrealDB lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated) - 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1) (minor) - 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Missing Metrics for Some Synthetic Monitoring Checks using the Montreal, North Virginia, and North California public probes (no impact stated) - 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported IRM Unable to Voice Call Brazil Numbers (major) - 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated) - 2026-11-01: [Lago](https://thirdpartyindex.com/vendors/lago#status), which SurrealDB lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which SurrealDB lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which SurrealDB lists as a subprocessor, reported Metrics query are disrupted (major) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which SurrealDB lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Frontend Observability Outage in prod-eu-west-2 (critical) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Degraded Cloud Integrations (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which SurrealDB lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major) - 2026-10-26: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported ingestion errors in mimir-prod-66 (no impact stated) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated Blik errors (no impact stated) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which SurrealDB lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-10-23: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Some Grafana Instances Experiencing Issues Coming Online after Restart (minor) - 2026-10-23: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany (major) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which SurrealDB lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SurrealDB lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Some GCK6 App Project Pages are Failing to Load (major) - 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2) (minor) - 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Possible incorrect evaluation of Synthetic Monitoring alert rules in cluster prod-us-east-3 (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported DB issues in prod-sa-east-1 (no impact stated) - 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Some GCK6 App Project Pages are Failing to Load (major) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated) - 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported IRM outage in the region prod-gb-south-0 and prod-eu-west-0 (no impact stated) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated) - 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Grafana Cloud unavailibity in the prod-gb-south-0 region (minor) - 2026-10-19: [Lago](https://thirdpartyindex.com/vendors/lago#status), which SurrealDB lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-19: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Metrics: Evelvated Read and Ruler Errors. (major) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Lago](https://thirdpartyindex.com/vendors/lago#status), which SurrealDB lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-19: [Lago](https://thirdpartyindex.com/vendors/lago#status), which SurrealDB lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-16: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Metric reads and rule evaluations are degraded in mimir-prod-66 (minor) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated declines on Visa (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Tempo Write Failures in prod-us-central-0 (major) - 2026-10-15: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Tempo: High Latency in prod-eu-west-2 (minor) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which SurrealDB lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which SurrealDB lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Authentication errors in prod-us-west-0 (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SurrealDB lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which SurrealDB lists as a subprocessor, reported Errors when querying Prometheus datasource (minor) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-09-27: Changed subprocessor: Amazon Web Services, Inc. ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Anrok, Inc. ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Anthropic PBC ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Auth0 (Okta, Inc.) (purpose: Authentication (for Surrealist) → Authentication (for SurrealDB Studio)) ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Datadog Inc ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Get Lago Corp. ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Google LLC ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Grafana Labs ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Hubspot ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Intercom, Inc ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: MailGun Technologies, Inc. ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: n8n GmbH ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: OpenAI PBC ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Scout OS ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Slack Technologies, Inc. ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: Stripe, Inc. ([evidence](https://thirdpartyindex.com/evidence/9509)) - 2026-09-27: Changed subprocessor: SurrealDB Limited ([evidence](https://thirdpartyindex.com/evidence/9509)) Feed: https://thirdpartyindex.com/vendors/surrealdb/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/surrealdb ## Security contact From its security.txt (https://surrealdb.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/206855)): - Contact: mailto:security@surrealdb.com - Disclosure policy: https://surrealdb.com/legal/category/security - Security jobs: https://surrealdb.pinpointhq.com - Languages: en - Valid until 2027-03-04 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api