# Survicate

Survicate (survicate.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/survicate
- Documents last verified: 2026-10-01
- Transparency rating: 87/100 (how much it publishes, not how secure it is)
- Cite as: Survicate, Third Party Index, https://thirdpartyindex.com/vendors/survicate (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://survicate.com/data-processing-agreement/#subprocessors | 2026-10-01 | 2026-10-01 |
| Data processing addendum | https://survicate.com/data-processing-agreement/ | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://survicate.com/privacy-policy/ | 2026-10-01 | 2026-10-01 |
| Terms | https://survicate.com/terms-of-service/ | 2026-10-01 | 2026-10-01 |
| Security page | https://survicate.com/security/ | 2026-10-01 | 2026-10-01 |
| security.txt | https://survicate.com/.well-known/security.txt | 2026-10-01 | 2026-10-01 |
| Status page | https://status.survicate.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (13)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services EMEA SARL](https://thirdpartyindex.com/vendors/amazon-web-services.md) | IT infrastructure | Luxembourg / Ireland | 2026-10-01 |
| [Anthropic Ireland, Limited](https://thirdpartyindex.com/vendors/anthropic.md) | Artificial Intelligence, data analysis and summarization | USA, Ireland | 2026-10-01 |
| [AssemblyAI, Inc.](https://thirdpartyindex.com/vendors/assemblyai.md) | API to transcribe Audio/Video recordings, for Insights Hub service purposes | USA | 2026-10-01 |
| BUNNYWAY, informacijske storitve d.o.o. | Content delivery network | Slovenia | 2026-10-01 |
| [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Network traffic security improvement, assisting with content delivery and DDoS protection | USA | 2026-10-01 |
| [Cloudinary, Inc.](https://thirdpartyindex.com/vendors/cloudinary.md) | Managing and optimizing images and videos for enhancing the visual quality and engagement of online surveys; optimized delivery through a content delivery network (CDN) | USA | 2026-10-01 |
| [Datadog, Inc.](https://thirdpartyindex.com/vendors/datadog.md) | Security log processing and analysis | USA | 2026-10-01 |
| [DeepL SE](https://thirdpartyindex.com/vendors/deepl.md) | Translating survey content & open-text responses | Germany, European Economic Area | 2026-10-01 |
| Google LLC, Google Ireland Limited, Google Cloud Poland Sp. z o.o. | Open-text responses translation feature using Google API | USA, Ireland, Poland | 2026-10-01 |
| [Intercom, Inc.](https://thirdpartyindex.com/vendors/intercom.md) | Managing customer interactions, support case management, communication for problem-solving with the tool | USA | 2026-10-01 |
| [Linear Orbit, Inc.](https://thirdpartyindex.com/vendors/linear.md) | Support case management, coordination of problem-solving with the tool | USA, Belgium | 2026-10-01 |
| [OpenAI, L.L.C.](https://thirdpartyindex.com/vendors/openai.md) | Artificial Intelligence, data analysis and summarization | Republic of Ireland, USA | 2026-10-01 |
| [Sendgrid (Twilio, Inc.)](https://thirdpartyindex.com/vendors/sendgrid.md) | Email notifications deliver information to the user about responses provided by respondents | USA | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/26430)). CSV: https://thirdpartyindex.com/vendors/survicate/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 16 h 8 min
- 2026-07-07: Login failure after accepting company invitation (minor)
- 2026-06-25: Issues with showing AI follow-ups in Text answer questions (minor)
- 2026-04-01: Degraded performance for Google Sheets integration (minor)
- 2026-03-19: Issues with logging in and accessing workspaces (major)
- 2026-02-20: GoogleSheets integration degraded performance (minor)
- 2026-02-20: BigQuery integration degraded performance (minor)
- 2025-11-18: Partial Survey Disruption - Cloudflare Outage (major)
- 2025-11-06: Microsoft Teams Integration currently unavailable. (major)

## Security contact

From its security.txt (https://survicate.com/.well-known/security.txt):

- Contact: mailto:security@survicate.com
- Disclosure policy: https://survicate.com/bug-bounty-program/
- Security jobs: https://survicate.com/careers/

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api