# SysAid SysAid declares [13 subprocessors](https://thirdpartyindex.com/vendors/sysaid#subprocessors) in [its subprocessor list](https://trust.sysaid.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/178261)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-10-29. SysAid (sysaid.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/sysaid - Documents last verified: 2026-11-11 - Transparency rating: 88/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 7/8 (partial); Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 13 tracked vendors directly, 100 within two hops, 354 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: SysAid, Third Party Index, https://thirdpartyindex.com/vendors/sysaid (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://trust.sysaid.com/subprocessors | 2026-11-11 | 2026-10-29 | | Data processing addendum | https://www.sysaid.com/support/sysaid-documentation/data-processing-addendum-dpa | 2026-11-11 | 2026-11-02 | | Privacy policy | https://www.sysaid.com/privacy-policy | 2026-11-11 | 2026-11-11 | | Terms | https://www.sysaid.com/support/sysaid-documentation/cloud-terms-and-conditions | 2026-11-11 | 2026-11-02 | | Security page | https://trust.sysaid.com/ | 2026-11-11 | 2026-11-10 | | Status page | https://status.sysaid.com/ | 2026-11-11 | 2026-11-05 | ## Subprocessors (13) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Antropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Anthropic's Claude models provide the code generation capability within SysAid's AI Agent Builder, translating an administrator's description of a workflow into a working agent. By default, Anthropic does not use inputs or outputs from its commercial API to train its models. Anthropic maintains SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 42001 certification, the latter covering AI management systems. | Code generation in AI Agent Builder | 2026-10-29 | | [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure provider hosting all SysAid Cloud production environments and customer data. Customers select their hosting region, and production data remains within that region. AWS is a carved-out subservice organization in SysAid's SOC 2 Type II report and holds its own ISO 27001, SOC 2 and PCI DSS attestations. | Hosting | 2026-10-29 | | [GFI Software](https://thirdpartyindex.com/vendors/gfi-software.md) | GFI Software provides the patch management and vulnerability assessment capability behind SysAid's Patch Management add-on. It processes endpoint and asset data - such as operating system and application versions, patch status and configuration details - to identify missing updates and deploy them to managed devices. | Patch Management | 2026-10-29 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | Azure OpenAI Service provides large language model inference for SysAid Copilot and SysAid's AI capabilities. Prompts and responses are processed within Microsoft's Azure environment, are not shared with OpenAI, and are not used to train or improve foundation models. The models are stateless and retain no prompt or response content. Governed by the Microsoft Products and Services Data Protection Addendum. | OpenAI offering | 2026-10-29 | | [Mistral AI](https://thirdpartyindex.com/vendors/mistral.md) (AI model provider: Mistral) | Mistral AI provides the optical character recognition and document parsing capability used to extract text and structure from files attached to SysAid tickets, so their contents can be searched and acted on within the platform. Mistral AI is headquartered in the European Union and publishes model documentation for its OCR models in line with the EU AI Act. | Document parsing | 2026-10-29 | | [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Mixpanel provides the product analytics used to understand how SysAid features are adopted, where users encounter friction, and how engagement changes over time, so the product can be improved. Mixpanel receives interaction events and associated identifiers only. It does not receive ticket content, attachments, or knowledge base articles. | A product analytics tool to track user interactions, monitor engagement trends, and improve the overall user experience. | 2026-10-29 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | OpenAI's API Platform provides large language model inference for SysAid Copilot and SysAid's AI capabilities. Inputs and outputs submitted through the API are not used to train OpenAI's models and are retained for no more than 30 days for abuse detection before deletion. The API Platform is SOC 2 Type 2 audited and processes personal data under a data processing addendum. | OpenAI offering | 2026-10-29 | | [Qlik](https://thirdpartyindex.com/vendors/qlik.md) | Analytics platform; Analytics platform powering SysAid's advanced reporting and dashboards, processing service desk data for customers who have licensed Analyst Seats. Qlik is an AWS partner hosted on AWS, so processing remains within AWS infrastructure. | — | 2026-10-29 | | [Splashtop](https://thirdpartyindex.com/vendors/splashtop.md) | Provides the remote support capability integrated into SysAid, enabling technicians to connect to an end user's device directly from a ticket to diagnose and resolve issues. Remote session traffic is transmitted through Splashtop's infrastructure. Applicable only to customers who have licensed the Splashtop integration; customers without it are unaffected. | Remote Control | 2026-10-29 | | [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer.md) | Enables remote control sessions to be initiated from within SysAid, allowing technicians to connect to an end user's device to diagnose and resolve issues. Remote session traffic is transmitted through TeamViewer's infrastructure. Applicable only to customers who have licensed the TeamViewer integration; customers without it are unaffected. | Remote Control | 2026-10-29 | | [Workato](https://thirdpartyindex.com/vendors/workato.md) | Workato provides the integration and workflow automation platform (iPaaS) that connects SysAid with third-party business systems. The data processed depends on the integrations and recipes each customer configures, and may include ticket, asset and user records passed between SysAid and the connected systems. Available only to customers whose SysAid edition includes Workato. | Integration & Workflow Platform/ iPaas | 2026-10-29 | | [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Zapier enables integration between SysAid and third-party services. It is not active by default: a connection must be explicitly enabled through the SysAid Marketplace by an authorized user. Where enabled, the data shared depends on the specific automation the customer configures, and may include ticket and user records passed to the connected service. No data is shared with Zapier unless a customer has enabled it. | Integration with third-party services | 2026-10-29 | | [Zilliz](https://thirdpartyindex.com/vendors/zilliz.md) | Zilliz provides the managed vector database used by SysAid's AI capabilities to store and query vector embeddings generated from service desk content such as tickets and knowledge base articles. These embeddings enable semantic search and retrieval, allowing SysAid Copilot and AI agents to surface relevant information. Zilliz Cloud holds SOC 2 Type II certification covering security, availability and confidentiality, and supports regional data residency. | Provides a vector database to power AI-driven search, recommendation systems, and efficient processing of unstructured data. | 2026-10-29 | Read from ([evidence](https://thirdpartyindex.com/evidence/178261)). CSV: https://thirdpartyindex.com/vendors/sysaid/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 4. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, TX-RAMP, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/10911)) - Claimed: SOC 2 Type II, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/89016)) ## Web Technologies SysAid's homepage made 86 requests to 11 domains, and 6 services controlled by another company. Loaded on 2026-10-14 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 6 third parties by category: Advertising 1 (Google Cloud); Analytics 1 (Cloudflare); A/B Testing 1 (Convert); Cookie compliance 1 (Termly); JavaScript libraries 1 (NitroPack); Video players 1 (reviewed: Vimeo). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (6) - NitroPack: 29 requests to nitrocdn.com, getnitropack.com; NitroPack, WordPress, jQuery 3.7.1, jQuery Migrate 3.4.1 - Vimeo: 20 requests to vimeocdn.com, vimeo.com - Google Cloud: 11 requests to google.com, doubleclick.net, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager - Termly: 7 requests to termly.io; Termly - Convert: 2 requests to convertexperiments.com; Convert - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights ### First party (1) - SysAid: 16 requests to sysaid.com; Bootstrap 4.6.2, Cloudflare, Font Awesome, HSTS, HTTP/3, LazySizes, MySQL, Open Graph, PHP, Priority Hints, Site Kit 1.188.0, Swiper, Vimeo, Webpack, Yoast SEO 5 tracked companies loaded by the homepage are not in SysAid's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Security record CISA's Known Exploited Vulnerabilities catalog lists 3 vulnerabilities in its software: - CVE-2025-2775 (SysAid On-Prem), listed 2025-07-22: SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability - CVE-2025-2776 (SysAid On-Prem), listed 2025-07-22: SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability - CVE-2023-47246 (SysAid Server), listed 2023-11-13: SysAid Server Path Traversal Vulnerability (known ransomware use) ## Service status Incidents it reported on its own status page. - Last 90 days: 2 reported incidents (0 major or critical, 0 minor, 2 with no impact stated) - Typical time to resolve: 8 h 13 min - Status page last read: 2026-11-12 - 2026-10-29: INST06 Currently Unavailable (no impact stated) - 2026-10-07: Service disruptions / Performance degradation (no impact stated) - 2026-07-15: Performance issues on INST15EU instance (no impact stated) - 2026-07-10: Monitoring - Service disruption affecting ticket management (no impact stated) - 2026-07-06: Service disruptions / Incoming Email Integration (no impact stated) - 2026-07-02: Service disruptions / Performance degradation (no impact stated) - 2026-07-02: Service disruptions / Performance degradation (no impact stated) - 2026-07-01: Service disruptions / Performance degradation (no impact stated) ## Incidents reported by SysAid's subprocessors Incidents reported in the last 30 days on their own status pages by 7 vendors SysAid lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported API Platform Performance Degradation (minor) - 2026-11-05: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which SysAid lists as a subprocessor, reported Duplicate charges on a subset of customer accounts (no impact stated) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Chat with Sales temporarily unavailable (no impact stated) - 2026-11-03: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Delayed or failed template recommendations and template setup (no impact stated) - 2026-11-03: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which SysAid lists as a subprocessor, reported License provider (no impact stated) - 2026-11-03: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which SysAid lists as a subprocessor, reported Managed Devices functionality (major) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported "Chat with Sales" page not loading (no impact stated) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported Webhooks Performance Degradation (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-29: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Discord integration issues (no impact stated) - 2026-10-29: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported Intermittent errors in knowledge base search (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported Issue with Genie Conversation History and AIRO Chats (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Connection errors affecting Salesforce Pardot Zaps (major) - 2026-10-23: [GFI Software](https://thirdpartyindex.com/vendors/gfi-software#status), which SysAid lists as a subprocessor, reported SSL certificate errors on some connections (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Security updates in progress for third-party software components (no impact stated) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Assessment of recently reported PHP vulnerabilities (no impact stated) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which SysAid lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which SysAid lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which SysAid lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which SysAid lists as a subprocessor, reported DEX Platform Intelligence, Insights not generating (major) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Delayed real-time updates in Zapier Tables (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which SysAid lists as a subprocessor, reported WebAPI incident (major) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Upstream errors with the BambooHR integration (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which SysAid lists as a subprocessor, reported DEX Platform Intelligence, Insights not generated for 11 days (major) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported Genie and AIRO Not Responding in Workato UI (no impact stated) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported Log Processing Service Degradation (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported File Download errors (minor) - 2026-10-16: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported Errors in AI by Workato Analyze text action (minor) - 2026-10-16: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Errors publishing Zaps from Guided Templates with app approvals enabled (major) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Workato](https://thirdpartyindex.com/vendors/workato#status), which SysAid lists as a subprocessor, reported Issues with AI by Workato (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Permission errors affecting shared Forms, Canvas, and Tables (no impact stated) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which SysAid lists as a subprocessor, reported Zoom Team Chat App connection failure (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which SysAid lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-10-28: Added certification: CSA STAR ([evidence](https://thirdpartyindex.com/evidence/174045)) Feed: https://thirdpartyindex.com/vendors/sysaid/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/sysaid --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api