# TCP Software

TCP Software (tcpsoftware.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/tcp-software
- Documents last verified: 2026-09-29
- Transparency rating: 80/100 (how much it publishes, not how secure it is)
- Cite as: TCP Software, Third Party Index, https://thirdpartyindex.com/vendors/tcp-software (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://tcpsoftware.com/wp-content/uploads/2026/06/TCP-Data-Processing-Addendum-6.24.26-rev-1.pdf#subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://tcpsoftware.com/wp-content/uploads/2026/06/TCP-Data-Processing-Addendum-6.24.26-rev-1.pdf | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://tcpsoftware.com/privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Security page | https://tcpsoftware.com/security/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.tcpsoftware.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (19)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | IaaS and SaaS provider, for live (production) and development environments, for storing backups, file storage and Lambda functions | US | 2026-09-29 |
| Artic Wolf | Managed security services and threat hunting | US | 2026-09-29 |
| Bandwith | SMS messaging provider | US | 2026-09-29 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Web Application Firewall | US | 2026-09-29 |
| Data Importer TCP (TimeclockPlus, | Data Exporter: | LLC.). (Provider) . | 2026-09-29 |
| DUO | Identity management and secure access provider | US | 2026-09-29 |
| [Gainsight](https://thirdpartyindex.com/vendors/gainsight-software.md) | used for gaining better visibility of TCP clients concerns regarding our applications to improve user experience along with proactive engagement | US | 2026-09-29 |
| [Matillion](https://thirdpartyindex.com/vendors/matillion.md) | data integration tools used to extract, transform and load data into company’s AWS account (Amazon Redshift & S3). | US | 2026-09-29 |
| [Microsoft O365](https://thirdpartyindex.com/vendors/microsoft.md) | internal company’s mail and document store system | US | 2026-09-29 |
| Name | Name: | — | 2026-09-29 |
| [Okta](https://thirdpartyindex.com/vendors/okta.md) | Identity management and secure access provider | US | 2026-09-29 |
| [OpenVPN](https://thirdpartyindex.com/vendors/openvpn.md) | Virtual Private Network (VPN) service provider | US | 2026-09-29 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | to unite our Sales and Support efforts and to improve and simplify communication with our clients and trials | US | 2026-09-29 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | used for better understanding of client journeys across TCP website and application | US | 2026-09-29 |
| [Sentry.io](https://thirdpartyindex.com/vendors/sentry.md) | error tracking and application health monitoring | US | 2026-09-29 |
| Signature | Signature | — | 2026-09-29 |
| Title/Position | Title/Position: | — | 2026-09-29 |
| [Zoom](https://thirdpartyindex.com/vendors/zoom.md) | to communicate with clients | US | 2026-09-29 |
| [Zuora](https://thirdpartyindex.com/vendors/zuora.md) | integrations partner – for billing/payment processing/subscription tracking | US | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18735)). CSV: https://thirdpartyindex.com/vendors/tcp-software/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated)
- Typical time to resolve: 4 h 50 min
- 2026-08-26: TimeClock Plus Application Disruption (no impact stated)
- 2026-06-22: TimeClock Plus Application Performance Degradation (no impact stated)
- 2026-05-26: TimeClock Plus Application Performance Degradation (major)
- 2026-05-18: TimeClock Plus Application Performance Degradation (minor)
- 2026-05-08: Application Performance Degradation/Outage (major)
- 2026-02-23: TimeClock Plus Application Performance Degradation (minor)
- 2026-02-17: TimeClock Plus Application Outage (critical)
- 2026-02-03: TimeClock Plus Application Outage (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api