# Telavox

Telavox (telavox.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/telavox
- Documents last verified: 2026-10-06
- Transparency rating: 70/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 5/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 3 tracked vendors directly, 55 within two hops, 202 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Telavox, Third Party Index, https://thirdpartyindex.com/vendors/telavox (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.telavox.com/trust/ | 2026-10-06 | 2026-10-06 |
| Subprocessor list | https://telavox.se/juridisk-information/telavoxs-sub-processors/ | 2026-10-06 | 2026-10-06 |
| Privacy policy | https://telavox.se/juridisk-information/privacy-notice/ | 2026-10-06 | 2026-10-06 |
| Terms | https://telavox.se/wp-content/uploads/2024/10/Telavox\_allmanna\_villkor\_2023.pdf | 2026-10-06 | 2026-10-06 |
| Status page | https://status.telavox.com/ | 2026-10-06 | 2026-10-06 |

## Subprocessors (29)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Cention Group SB | Providing platform and back-end functionality to our Contact Center solution | Data is stored within the EU/EEA. Technical support can access data from outside the EU/EEA (not per default). | 2026-10-06 |
| Comunit AB | Providing remote operator services (telephony service) | Sweden | 2026-10-06 |
| Destiny Analytics AB (prev. Meridix) | Add-on to provide analytics and reporting capabilities to the software | Data hosted in EU/EEA | 2026-10-06 |
| Digital Realty Sweden AB | Outsourced infrastructure provider, hosting operational database, Database administration | Data is stored within EU/EEA | 2026-10-06 |
| [Eleven Labs Inc](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | Add-on to provide Text to Speech, Speech to Text capabilities | Data is stored within EU/EEA | 2026-10-06 |
| Equinix Sweden AB | Outsourced infrastructure provider, hosting operational database, Database administration | Data is stored within EU/EEA | 2026-10-06 |
| eRate AS | — | Norway | 2026-10-06 |
| eRate BSS AB | — | Sweden | 2026-10-06 |
| eRate OTA Services AS | — | Norway | 2026-10-06 |
| [Google Cloud EMEA LTD](https://thirdpartyindex.com/vendors/google-cloud.md) | External storage of traffic records. Statistical analysis of anonymous data | Data is stored within EU/EEA | 2026-10-06 |
| [Google Gemini](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | Add-on to provide AI generated service integration with Telavox products | Data is stored within EU/EEA | 2026-10-06 |
| Google Vertex | Add-on to provide AI generated service integration with Telavox products | Data is stored within EU/EEA | 2026-10-06 |
| [Hubspot Inc.](https://thirdpartyindex.com/vendors/hubspot.md) | Providing Customer Support platform for services | Data is stored within EU/EEA | 2026-10-06 |
| iCentrex AB | — | Sweden | 2026-10-06 |
| Kraftringen AB | Outsourced infrastructure provider, hosting operational database, Database administration | Data is stored within EU/EEA | 2026-10-06 |
| Line Carrier Oy | Providing mobile communication services | Data is processed in EU/EEA | 2026-10-06 |
| Norlys A/S | Providing mobile communication services | Data is processed in EU/EEA | 2026-10-06 |
| Numintec Comunicaciones S.L. | — | Spain | 2026-10-06 |
| Numintec Comunicaciones, Lda | — | Portugal | 2026-10-06 |
| Numintelecom S.L.U | — | Spain | 2026-10-06 |
| Nuuday A/S | Providing mobile communication services | Data is processed in EU/EEA | 2026-10-06 |
| OpenS SRL | — | Belgium; Tunisia | 2026-10-06 |
| PostNord AB | SIM-card distribution | Data is processed in EU/EEA | 2026-10-06 |
| Proximus NV/SA | Providing mobile communication services | Data is processed in EU/EEA | 2026-10-06 |
| Sana Labs AB | Add-on to provide Telavox transcription of recorded call voice to text (option). Add-on to provide Telavox integration of voice service operations (option) | Data is stored and processed in EU/EEA. | 2026-10-06 |
| Telenor ASA | Providing mobile communication services | Data is processed in EU/EEA | 2026-10-06 |
| Telia Company AB | Providing mobile communication services | Data is processed in EU/EEA | 2026-10-06 |
| Voxbone S.A | Provides voice connectivity services and international phone numbers outside of Telavox main markets | Data is stored and processed in EU/EEA & the UK | 2026-10-06 |
| Voxo AB | Voice to text engine, helping to bring insights to conversations, used for providing transcripts of voicemails. | Data is hosted in The Netherlands (main) and Ireland (cross-region replica). | 2026-10-06 |

Read from ([evidence](https://thirdpartyindex.com/evidence/52937)). CSV: https://thirdpartyindex.com/vendors/telavox/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (3)

- Telavox AB (Data is stored and processed in EU/EEA; Data is stored and processed in EU/EEA & the UK; Finland; Norway; United Kingdom)
- Telavox ApS (Denmark)
- Telavox Försäljning AB (Sweden)

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 1 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- Status page last read: 2026-10-06
- No incidents reported since Oct 6, 2026

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api