# Templafy

Templafy (templafy.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/templafy
- Documents last verified: 2026-09-29
- Transparency rating: 80/100 (how much it publishes, not how secure it is)
- Cite as: Templafy, Third Party Index, https://thirdpartyindex.com/vendors/templafy (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.templafy.com/home/platform/privacy/subprocessors/ | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.templafy.com/home/platform/security/data-processing-agreement/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.templafy.com/home/platform/privacy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://www.templafy.com/home/legal/templafy-saas-agreement/ | 2026-09-29 | 2026-09-29 |
| Security page | https://www.templafy.com/home/platform/security/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.templafy.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amplitude, Inc.](https://thirdpartyindex.com/vendors/amplitude.md) | Analytics on product use | Germany | 2026-09-29 |
| [Google Cloud EMEA Limited](https://thirdpartyindex.com/vendors/google-cloud.md) | Image generation | Europe, United States, Canada, South America, Asia Pacific and Middle East (see countries listed here) or European Union | 2026-09-29 |
| Keepit A/S | Backup services for CSP | Germany | 2026-09-29 |
| Master IT Solutions B.V. (Templafy Eindhoven) | Service development, maintenance and provisioning | — | 2026-09-29 |
| [Microsoft Ireland Operations Ltd.](https://thirdpartyindex.com/vendors/microsoft.md) | AI/LLM service provider; Cloud service provider | European Union/European Economic Area or the United States; Hive: European Union/European Economic Area and if selected by the customer: 1) United States, 2) Australia or 3) Canada.; One: European Union/European Economic Area | 2026-09-29 |
| [Perplexity AI, Inc.](https://thirdpartyindex.com/vendors/perplexity-ai.md) | Web search | United States | 2026-09-29 |
| [Salesforce, Inc.](https://thirdpartyindex.com/vendors/salesforce.md) | Customer success platform (CSP) | Sweden | 2026-09-29 |
| [Skilljar, Inc.](https://thirdpartyindex.com/vendors/skilljar.md) | Customer training platform | United States | 2026-09-29 |
| Twilo, Inc. | SendGrid services for email notifications | United States | 2026-09-29 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support platform | Ireland | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18676)). CSV: https://thirdpartyindex.com/vendors/templafy/subprocessors.csv

### Its own affiliates (4)

- Templafy Ltd.
- Templafy ApS
- Templafy Australia Pty Limited
- Templafy Deutschland GmbH

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (3 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 56 min
- 2026-09-29: Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5) (major)
- 2026-09-08: Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins. (major)
- 2026-08-14: Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins (major)
- 2026-06-24: Transient errors in West Europe (Production 0) and West Europe (Production 5) (major)
- 2026-06-08: AI Services are impacted by an Azure Open AI services incident (major)
- 2026-04-01: Document creation services 1.1 connector is not generating documents (major)
- 2026-03-31: Intermittent issues accessing Templafy - West Europe (Production 0) (minor)
- 2026-03-12: Issues when accessing Templafy (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api