# Text

Text (text.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/text
- Documents last verified: 2026-09-29
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: Text, Third Party Index, https://thirdpartyindex.com/vendors/text (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.text.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://trust.text.com/subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.text.com/legal/data-processing-addendum/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.text.com/legal/privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://www.text.com/legal/terms-of-use/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.text.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [ActiveCampaign, LLC (Postmark)](https://thirdpartyindex.com/vendors/postmark.md) | Email services through the Postmark product; Marketing | USA | 2026-09-29 |
| [Akamai Technologies, Inc.](https://thirdpartyindex.com/vendors/akamai.md) | Network and Security Services; Secure content delivery, performance optimization, web application firewall (WAF) and DDoS protection | Global – Services delivered remotely | 2026-09-29 |
| [Amazon Web Services LLC (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Amazon Web Services (AWS) offers a comprehensive suite of cloud solutions, including \*\*Amazon S3\*\* for highly durable object storage, designed to power modern applications; Cloud Service Provider | USA, EU | 2026-09-29 |
| [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Network and Security Services; Provider of network and security services, including DNS, content delivery, and protection of internet-facing applications. | USA, EU | 2026-09-29 |
| [Functional Software, Inc. (Sentry)](https://thirdpartyindex.com/vendors/sentry.md) | Engineering; Monitor application performance to ensure high-quality service/Crash reports, bug tracking in integrations. | USA | 2026-09-29 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Service Provider; Google Cloud Platform (GCP) provides cloud infrastructure and services used by the organisation to host and operate applications, data, and workloads in a secure and scalable environment. | US (Dallas, Iowa) EU (Frankfurt) | 2026-09-29 |
| [OpenAI OpCo, LLC](https://thirdpartyindex.com/vendors/openai.md) | Engineering; Provider of AI models and APIs used to support internal operations and enhance product features. | US and various locations worldwide | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/16933)). CSV: https://thirdpartyindex.com/vendors/text/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/16934))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/16934))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (0 major or critical, 4 minor, 0 with no impact stated)
- Typical time to resolve: 20 min
- 2026-09-10: AI Agents may not respond to some of the chats (minor)
- 2026-09-10: Website Scraping Option May Fail for Some Sites (minor)
- 2026-07-28: Issues with opening files (minor)
- 2026-07-10: Workflow degraded performance (minor)
- 2026-06-12: Workflow degraded performance (minor)
- 2026-05-28: Investigating Issues with Desktop Application Login (minor)
- 2026-05-13: Issues with adding new Knowledge Sources (minor)
- 2026-05-01: Issues with login to the TextApp account (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api