# TextExpander

TextExpander (textexpander.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/textexpander
- Documents last verified: 2026-09-29
- Transparency rating: 77/100 (how much it publishes, not how secure it is)
- Cite as: TextExpander, Third Party Index, https://thirdpartyindex.com/vendors/textexpander (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.textexpander.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://textexpander.com/sub-processors | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://textexpander.com/privacy | 2026-09-29 | 2026-09-29 |
| Terms | https://textexpander.com/terms | 2026-09-29 | 2026-09-29 |
| Security page | https://textexpander.com/security | 2026-09-29 | 2026-09-29 |
| Status page | https://status.textexpander.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (25)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure hosting for all product services and data | US | 2026-09-29 |
| Anrok | Sales tax calculation and remittance | US | 2026-09-29 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | LLM API - primary provider for AI onboarding and snippet generation; MCP client platform (claude.ai) | US | 2026-09-29 |
| [Clay](https://thirdpartyindex.com/vendors/clay.md) | Data enrichment (job title/industry) keyed by customer email | US | 2026-09-29 |
| [Front Inc.](https://thirdpartyindex.com/vendors/front.md) | Shared inbox for support email | US | 2026-09-29 |
| [Google Gemini](https://thirdpartyindex.com/vendors/google-cloud.md) | LLM API - gateway fallback for onboarding/snippet generation; default provider for in-app AI conversations | US | 2026-09-29 |
| Google reCAPTCHA | Bot protection on signup/auth (server-side verification) | Global | 2026-09-29 |
| Google Sign-In (OAuth) | Social login identity provider | US | 2026-09-29 |
| [Google Workspace Inc.](https://thirdpartyindex.com/vendors/google-cloud.md) | Corporate and support email hosting (all inbound mail) | US | 2026-09-29 |
| Gravatar (Automattic) | Avatar images in app UI and email templates, keyed by email hash | US | 2026-09-29 |
| [Hevo Data](https://thirdpartyindex.com/vendors/hevo-data.md) | ELT data pipeline into analytics warehouse | US | 2026-09-29 |
| [HighTouch Inc.](https://thirdpartyindex.com/vendors/hightouch.md) | Reverse ETL from warehouse to downstream SaaS tools | US | 2026-09-29 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | In-app messenger and customer support chat | US | 2026-09-29 |
| [Mixpanel Inc.](https://thirdpartyindex.com/vendors/mixpanel.md) | Product analytics | US | 2026-09-29 |
| [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | Managed database (Atlas) for all application data, cloud snapshots for backup | US | 2026-09-29 |
| [NetSuite Inc.](https://thirdpartyindex.com/vendors/netsuite.md) | ERP - sales orders for invoiced customers | US | 2026-09-29 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | MCP client platform (ChatGPT connectors); separately a customer-BYO-key chat integration | US | 2026-09-29 |
| [Paddle Inc.](https://thirdpartyindex.com/vendors/paddle.md) | Payment processing / merchant of record | US, EU, UK | 2026-09-29 |
| Segment Technologies - Twilio | Customer data platform / analytics event collection and routing | US | 2026-09-29 |
| SendGrid Technologies | Transactional email sending, link/open tracking, inbound event webhook | US | 2026-09-29 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error/crash reporting across all client platforms and server; Session Replay of authenticated web sessions | US | 2026-09-29 |
| [Sigma Inc.](https://thirdpartyindex.com/vendors/sigma.md) | Business intelligence on analytics warehouse | US | 2026-09-29 |
| [Snowflake Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Analytics data warehouse | US | 2026-09-29 |
| [SumoLogic Inc.](https://thirdpartyindex.com/vendors/sumo-logic.md) | Centralized log management and monitoring | US | 2026-09-29 |
| [Zapier Inc.](https://thirdpartyindex.com/vendors/zapier.md) | Workflow automation integrations (first-party Zapier app) | US | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18675)). CSV: https://thirdpartyindex.com/vendors/textexpander/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- 2026-06-15: Emails not being sent from TextExpander (no impact stated)
- 2026-06-15: Emails not getting sent from TextExpander (no impact stated)
- 2026-04-06: Users having trouble logging in. (no impact stated)
- 2025-12-03: System performance degredation (no impact stated)
- 2025-10-20: Slower connection times (no impact stated)
- 2025-10-20: Server connection issues (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api