# Textline

Textline (textline.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/textline
- Documents last verified: 2026-10-01
- Transparency rating: 61/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 15 tracked vendors directly, 115 within two hops, 329 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Textline, Third Party Index, https://thirdpartyindex.com/vendors/textline (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.textline.com/legal/sub-processors | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://www.textline.com/legal/privacy | 2026-10-01 | 2026-10-01 |
| Terms | https://www.textline.com/legal/terms | 2026-10-01 | 2026-10-01 |
| Security page | https://www.textline.com/legal/security | 2026-10-01 | 2026-10-01 |
| Status page | https://status.textline.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (17)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Infrastructure Hosting | — | 2026-10-01 |
| Bandwidth | Messaging | — | 2026-10-01 |
| [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md) | System and Marketing Emails | — | 2026-10-01 |
| [Elastic](https://thirdpartyindex.com/vendors/elasticsearch.md) | Search Engine | — | 2026-10-01 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Analytics | — | 2026-10-01 |
| [Heroku (a Salesforce company)](https://thirdpartyindex.com/vendors/salesforce.md) | Cloud Infrastructure Hosting | — | 2026-10-01 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | Customer Relationship Management | — | 2026-10-01 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer Service | — | 2026-10-01 |
| Maxmind | Fraud Prevention | — | 2026-10-01 |
| [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Analytics | — | 2026-10-01 |
| [Nexmo](https://thirdpartyindex.com/vendors/vonage.md) | Messaging | — | 2026-10-01 |
| [Pusher](https://thirdpartyindex.com/vendors/pusher.md) | Real-Time Notifications | — | 2026-10-01 |
| [Segment.io](https://thirdpartyindex.com/vendors/segment.md) | Data Routing | — | 2026-10-01 |
| [SignalWire](https://thirdpartyindex.com/vendors/signalwire.md) | Messaging | — | 2026-10-01 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payment processing | — | 2026-10-01 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Messaging | — | 2026-10-01 |
| [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Custom Integrations | — | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/26015)). CSV: https://thirdpartyindex.com/vendors/textline/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (0 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 12 h 36 min
- Status page last read: 2026-10-01
- Its status page says now: Partially Degraded Service (affected: Telecommunications carrier: degraded performance)
- 2026-09-02: Database Load Issues (minor)
- 2026-07-30: Notifications Delayed (minor)
- 2026-06-08: Login Issue (minor)
- 2026-05-14: Service Disruption: Message Functionality Issues (no impact stated)
- 2026-04-27: Service Disruption: Application Functionality Issues (no impact stated)
- 2026-02-18: Twilio Update Incompatibility (minor)
- 2025-10-03: Inbound Message Delays in Conversation Windows (minor)
- 2025-10-03: Recurring 'Unauthorized Action' Error Blocking Account Access (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api