# Tibber Tibber declares [5 subprocessors](https://thirdpartyindex.com/vendors/tibber#subprocessors) in [its subprocessor list](https://trust.tibber.com/subprocessors), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/12341)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Intercom](https://thirdpartyindex.com/vendors/intercom). No published changes since we first read it on 2026-09-28. Tibber (tibber.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/tibber - Documents last verified: 2026-11-12 - Transparency rating: 60/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 3/8 (partial); Purposes 0/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 5 tracked vendors directly, 45 within two hops, 184 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: Tibber, Third Party Index, https://thirdpartyindex.com/vendors/tibber (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.tibber.com/ | 2026-11-12 | 2026-11-12 | | Subprocessor list | https://trust.tibber.com/subprocessors | 2026-11-12 | 2026-09-28 | | Privacy policy | https://tibber.com/en/terms/privacy-policy | 2026-11-12 | 2026-09-28 | | Status page | https://status.tibber.com/ | 2026-11-12 | 2026-11-12 | ## Subprocessors (5) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | AWS EU West-1 Region for hosting of the Tibber Platform | 2026-09-28 | | [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | — | — | 2026-09-28 | | [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | — | Customer communication and ticketing | 2026-09-28 | | [New Relic](https://thirdpartyindex.com/vendors/new-relic.md) | — | — | 2026-09-28 | | [Rudderstack](https://thirdpartyindex.com/vendors/rudderstack.md) | — | — | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/12341)). CSV: https://thirdpartyindex.com/vendors/tibber/subprocessors.csv ## Web Technologies Tibber's homepage made 84 requests to 9 domains, and 6 services controlled by another company. Loaded on 2026-11-11 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 6 third parties by category: Advertising 1 (usually detected as Advertising: Google Cloud); Analytics 1 (Mux); A/B Testing 1 (Convert); CDN 1 (reviewed: imgix); Personalisation 1 (usually detected as Personalisation: Contentful); RUM 1 (reviewed: New Relic). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (6) - Mux: 14 requests to mux.com, litix.io; Mux - New Relic: 11 requests to nr-data.net, newrelic.com (its subprocessor list names it too) - Contentful: 4 requests to ctfassets.net - Convert: 2 requests to convertexperiments.com; Convert - Google Cloud: 1 request to googlesyndication.com (its subprocessor list names it too) - imgix: 1 request to imgix.net ### First party (1) - Tibber: 51 requests to tibber.com; Amazon ALB, Amazon CloudFront, Amazon Web Services, Contentful, Google Analytics, Google Tag Manager, HSTS, HTTP/3, Imgix, New Relic, Next.js 16.4.3, PWA, React, Turbopack, Webpack 3 tracked companies loaded by the homepage are not in Tibber's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Security record Breaches listed by Have I Been Pwned (CC BY 4.0, haveibeenpwned.com): - Tibber, 2024-11-10: 50002 accounts; data: Email addresses, Geographic locations, Names, Purchases ## Service status Incidents it reported on its own status page. - Last 90 days: 37 reported incidents (20 major or critical, 11 minor, 6 with no impact stated) - Typical time to resolve: 36 h 7 min - Status page last read: 2026-11-12 - Its status page says now: Minor Service Outage (affected: Power-Ups: partial outage) - Under way: 🔴 Pulse & Bridge - issues processing data (minor), since 2026-11-12 14:46 UTC - Under way: 🔴 Ford - unable to get data from and control Ford vehicles, and not possible to add Ford-cars to Tibber. (critical), since 2026-11-08 22:11 UTC - Under way: 🟠 Analytics - Data not loading (major), since 2026-11-08 10:17 UTC - Under way: 🟠 Delayed meter data in the Netherlands (major), since 2026-11-06 14:11 UTC - Under way: 🟠 Tesla - error message when retrieving vehicle location (major), since 2026-10-23 19:05 UTC - 2026-12-31: Norway: Incorrect, high grid fee-prices in app (no impact stated) - 2026-12-09: 🟡 Solis battery control - under development (minor) - 2026-12-08: Grid Rewards earnings not visible in the app (critical) - 2026-11-12: 🔴 Pulse & Bridge - issues processing data (minor) - 2026-11-08: 🔴 Ford - unable to get data from and control Ford vehicles, and not possible to add Ford-cars to Tibber. (critical) - 2026-11-08: 🟠 Analytics - Data not loading (major) - 2026-11-07: 🟠 Fronius - Issues receiving status updates from Fronius Chargers (major) - 2026-11-07: 🔴 Ford - unable to get data from and control Ford vehicles, and not possible to add Ford-cars to Tibber. (critical) ## Incidents reported by Tibber's subprocessors Incidents reported in the last 30 days on their own status pages by 3 vendors Tibber lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-10: [RudderStack](https://thirdpartyindex.com/vendors/rudderstack#status), which Tibber lists as a subprocessor, reported Delayed delivery to Snowflake Streaming destinations (AWS us-east-1) (no impact stated) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Tibber lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-04: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Tibber lists as a subprocessor, reported Data and Alerts Irregularities for US Region (no impact stated) - 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Tibber lists as a subprocessor, reported Data Irregularities in US Region (major) - 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Tibber lists as a subprocessor, reported Synthetics Ping Monitor Processing Delays in Multiple Regions (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Tibber lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-28: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Tibber lists as a subprocessor, reported Next-Gen Entity Platform Issues (major) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Tibber lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/tibber --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api