# Tideways

[1 tracked vendor](https://thirdpartyindex.com/vendors/tideways#used-by), [Matomo](https://thirdpartyindex.com/vendors/matomo), names Tideways as a subprocessor. We have not found a subprocessor list published by Tideways. We monitor 5 of its documents, which we last checked on 2026-11-11.

Tideways (tideways.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/tideways
- Documents last verified: 2026-11-11
- Transparency rating: 36/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 1 tracked vendors rely on it directly, 13 within two hops, 28 within three
- Cite as: Tideways, Third Party Index, https://thirdpartyindex.com/vendors/tideways (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Data processing addendum | https://tideways.com/data-processing-agreement | 2026-11-11 | 2026-09-22 |
| Privacy policy | https://tideways.com/privacy | 2026-11-11 | 2026-09-22 |
| Terms | https://tideways.com/tos | 2026-11-11 | 2026-09-22 |
| Security page | https://tideways.com/security | 2026-11-11 | 2026-09-22 |
| Status page | https://status.tideways.io/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Web Technologies

Tideways's homepage made 81 requests to 8 domains, and 5 services controlled by another company. Loaded on 2026-10-13 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

5 third parties by category: Analytics 1 (usually detected as Analytics: Plausible Analytics); CDN 1 (Google Cloud); CMS 1 (reviewed: Automattic); Digital asset management 1 (reviewed: ImageKit); Reviews 1 (Senja). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (5)

- Senja: 9 requests to senja.io; Senja
- Google Cloud: 3 requests to ajax.googleapis.com, fonts.googleapis.com, gstatic.com; Google Font API, Google Hosted Libraries
- Automattic: 2 requests to gravatar.com
- ImageKit: 1 request to imagekit.io
- Plausible Analytics: 1 request to plausible.io

### First party (1)

- Tideways: 65 requests to tideways.com; Cloudflare, MySQL, Open Graph, PHP, Plausible, Priority Hints, RSS, Svelte, Swiper, WordPress 6.9.9, jQuery 3.7.1

4 tracked companies loaded by the homepage are not in Tideways's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Matomo](https://thirdpartyindex.com/vendors/matomo.md): - Improved observability, performance issue detection, and troubleshooting for Matomo Cloud - DPA available on request; Application Performance Monitoring (APM)

## Service status

Incidents it reported on its own status page.

- Last 90 days: 6 reported incidents (4 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 22 min
- Status page last read: 2026-11-12
- 2026-10-21: Pending PHP Security Release (minor)
- 2026-10-21: Network failures (major)
- 2026-10-20: Partial Outage Data Center (major)
- 2026-10-16: MySQL primary database server under extreme load and not responding (critical)
- 2026-10-09: Trace ingest pipeline slowed down (minor)
- 2026-09-21: Downtime due to database outage (critical)
- 2026-07-08: Reduced number of sampled traces (minor)
- 2026-07-07: Reduced number of sampled traces (minor)

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api