# Tidio

Tidio (tidio.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/tidio
- Documents last verified: 2026-09-29
- Transparency rating: 32/100 (how much it publishes, not how secure it is)
- Cite as: Tidio, Third Party Index, https://thirdpartyindex.com/vendors/tidio (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.tidio.com/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.tidio.com/privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://www.tidio.com/terms/ | 2026-09-29 | 2026-09-29 |
| Security page | https://www.tidio.com/security/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.tidio.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/18277))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/18277))

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Patch My PC](https://thirdpartyindex.com/vendors/patch-my-pc.md): \*\*Purpose\*\*: This tool provides live chat support embedded in the Patch My PC website, allowing customers to ask quick questions about our products or offerings…

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- 2026-07-01: Issues with ticketing (emails) (major)
- 2026-06-12: Outage of Meta business products (major)
- 2026-06-04: Connectivity issues with Meta integrations (no impact stated)
- 2026-04-17: Connectivity issues for some users (minor)
- 2026-04-09: Degraded performance for some users (minor)
- 2026-01-15: Connectivity issues for some users (major)
- 2025-12-05: Connectivity issues for some users (major)
- 2025-11-18: Connectivity issues for some users (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api