# Tonkean

Tonkean (tonkean.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/tonkean
- Documents last verified: 2026-10-01
- Transparency rating: 81/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 6 tracked vendors directly, 60 within two hops, 231 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Tonkean, Third Party Index, https://thirdpartyindex.com/vendors/tonkean (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.tonkean.com/privacy/dpa#subprocessors | 2026-10-01 | 2026-10-01 |
| Data processing addendum | https://www.tonkean.com/privacy/dpa | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://www.tonkean.com/privacy | 2026-10-01 | 2026-10-01 |
| Terms | https://www.tonkean.com/terms | 2026-10-01 | 2026-10-01 |
| Security page | https://www.tonkean.com/security | 2026-10-01 | 2026-10-01 |
| Status page | https://status.tonkean.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud storage services | USA | 2026-10-01 |
| [Elastic.co](https://thirdpartyindex.com/vendors/elasticsearch.md) | Hosting index database | USA | 2026-10-01 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | OCR services (opt in) | USA | 2026-10-01 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | AI LLM engine services (opt in) | USA | 2026-10-01 |
| [OpenAI, LLC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI/ML powered product features (opt in) | USA | 2026-10-01 |
| [SendGrid (Twilio Inc.)](https://thirdpartyindex.com/vendors/sendgrid.md) | Emailing service | USA | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/26443)). CSV: https://thirdpartyindex.com/vendors/tonkean/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (1)

- Tonkean Israel Ltd. (Israel)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- Status page last read: 2026-10-01
- No incidents reported since Oct 20, 2025
- 2026-06-25: High errors rate in workflow execution + slowness in app loading (minor)
- 2026-06-19: AI Agents are not responding (major)
- 2026-05-15: Sharepoint data sources errors (critical)
- 2026-04-16: Slowness in processing of Tonkean items, actions and interfaces (minor)
- 2026-04-15: Slow processing of Tonkean items and access to the Tonkean app (major)
- 2025-11-25: 403 Forbidden Errors Detected on Specific Endpoints – Under Investigation (major)
- 2025-10-20: AWS Regional Outage – Monitoring Impact (no impact stated)

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api