# Total Expert

Total Expert (totalexpert.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/total-expert
- Documents last verified: 2026-10-08
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 6 tracked vendors directly, 83 within two hops, 326 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Total Expert, Third Party Index, https://thirdpartyindex.com/vendors/total-expert (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.totalexpert.com/security | 2026-10-08 | 2026-10-08 |
| Subprocessor list | https://www.totalexpert.com/company/subprocessors | 2026-10-08 | 2026-10-08 |
| Privacy policy | https://www.totalexpert.com/privacy-policy | 2026-10-08 | 2026-10-08 |
| Terms | https://www.totalexpert.com/terms-of-service | 2026-10-08 | 2026-10-08 |
| Status page | https://status.totalexpert.com/ | 2026-10-08 | 2026-10-08 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Altair, Inc. (“Altair”) | Life event monitoring and alerting | US | 2026-10-08 |
| [Amazon Web Services Inc. ("AWS")](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Hosting Provider | US | 2026-10-08 |
| [Domo, Inc. (“Domo”)](https://thirdpartyindex.com/vendors/domo.md) | Real time data and platform usage insights | US | 2026-10-08 |
| [Freshworks, Inc. (“Freshworks”)](https://thirdpartyindex.com/vendors/freshworks.md) | Used for customer support ticketing and case management | US | 2026-10-08 |
| [Hubspot, Inc. (“Hubspot”)](https://thirdpartyindex.com/vendors/hubspot.md) | Used for customer relationship management and marketing communication | US | 2026-10-08 |
| [Stripe, Inc ("Stripe")](https://thirdpartyindex.com/vendors/stripe.md) | Billing and payments for purchasing printing services and merchandise | US | 2026-10-08 |
| [Twilio, Inc. (“Twilio”)](https://thirdpartyindex.com/vendors/twilio.md) | Email and SMS delivery | US | 2026-10-08 |

Read from ([evidence](https://thirdpartyindex.com/evidence/62575)). CSV: https://thirdpartyindex.com/vendors/total-expert/subprocessors.csv

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 3 days
- Status page last read: 2026-10-08
- 2026-09-04: Connectivity Disruption between Total Expert and Blend (minor)
- 2026-06-16: Mobile Application Service Disruption (minor)
- 2026-04-02: Group Creation and Editing (minor)
- 2026-02-24: Degraded Functionality: Activities API (minor)
- 2026-02-21: Degraded Functionality: Campaign Email Delivery (no impact stated)
- 2026-02-05: Degraded Functionality: Data imports (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api