# Trainual

Trainual (trainual.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/trainual
- Documents last verified: 2026-10-01
- Transparency rating: 65/100 (how much it publishes, not how secure it is)
- Cite as: Trainual, Third Party Index, https://thirdpartyindex.com/vendors/trainual (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.trainual.com/ | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://trust.trainual.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://trainual.com/privacy | 2026-10-01 | 2026-10-01 |
| Terms | https://trainual.com/terms | 2026-10-01 | 2026-10-01 |
| Status page | https://status.trainual.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (16)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Alta HQ | AI-powered sales outreach and prospecting. | — | 2026-10-01 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Reverse proxy | — | 2026-10-01 |
| Count | Data visualization and dashboard prototyping | — | 2026-10-01 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Application logs/telemetry | — | 2026-10-01 |
| DBT | Data transformation orchestrator | — | 2026-10-01 |
| [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | Extract data from sources and Load data to data warehouse | — | 2026-10-01 |
| [Fullstory](https://thirdpartyindex.com/vendors/fullstory.md) | Session tracking for analytics and debugging | — | 2026-10-01 |
| [Heap](https://thirdpartyindex.com/vendors/heap.md) | Web page analytics | — | 2026-10-01 |
| [Hightouch](https://thirdpartyindex.com/vendors/hightouch.md) | Reverse ETL and application event tracking | — | 2026-10-01 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | Processes customer data as CRM/Support tool | US | 2026-10-01 |
| [Omni Analytics](https://thirdpartyindex.com/vendors/omni.md) | Data visualization | — | 2026-10-01 |
| Profitwell | Customer analytics processing | — | 2026-10-01 |
| [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Email customer communication | — | 2026-10-01 |
| [Split Software](https://thirdpartyindex.com/vendors/split-io.md) | Create impressions from data | — | 2026-10-01 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Billing and accounting | — | 2026-10-01 |
| [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Workflow automation | — | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/26065)). CSV: https://thirdpartyindex.com/vendors/trainual/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, SOC 2 Type I, SOC 3 ([evidence](https://thirdpartyindex.com/evidence/26052))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/26052))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (0 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 2 h 10 min
- 2026-08-24: Degraded performance (minor)
- 2026-07-23: Elevated API errors and latency (minor)
- 2026-06-22: Screen recorder unavailable (minor)
- 2026-04-17: Degraded AI Performance (minor)
- 2026-04-06: Issue with Embedded PDF Previews (major)
- 2026-02-23: Service partially unavailable (minor)
- 2026-02-20: Web Application is down (critical)
- 2026-01-27: Degraded performance (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api