# Tricentis

Tricentis (tricentis.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/tricentis
- Documents last verified: 2026-09-29
- Transparency rating: 27/100 (how much it publishes, not how secure it is)
- Cite as: Tricentis, Third Party Index, https://thirdpartyindex.com/vendors/tricentis (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.tricentis.com/trust/security | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://www.tricentis.com/legal-information/subprocessors | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.tricentis.com/legal-information/privacy-policy | 2026-09-29 | 2026-09-29 |
| Terms | https://www.tricentis.com/legal-information/contracts | 2026-09-29 | 2026-09-29 |
| Status page | https://status.tricentis.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 64 days: 25 reported incidents (6 major or critical, 19 minor, 0 with no impact stated)
- Typical time to resolve: 4 h 42 min
- 2026-09-28: Neoload - API timeouts (major)
- 2026-09-24: Session details PDF export failing (minor)
- 2026-09-23: Intermittent availability issues – NeoLoad Web (minor)
- 2026-09-23: Tricentis AI services disruption (critical)
- 2026-09-17: qTest Service Disruption in US-EAST-1 (critical)
- 2026-09-16: NeoLoad NCP is experiencing degraded availability (minor)
- 2026-09-11: Testim - occasional time-outs (minor)
- 2026-09-10: qTest Manager Project Portal Issues in EU Region (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api