# Triple Whale

Triple Whale (triplewhale.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/triple-whale
- Documents last verified: 2026-09-29
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: Triple Whale, Third Party Index, https://thirdpartyindex.com/vendors/triple-whale (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.triplewhale.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://trust.triplewhale.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.triplewhale.com/pages/data-processing-addendum | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.triplewhale.com/pages/privacy-notice | 2026-09-29 | 2026-09-29 |
| Terms | https://www.triplewhale.com/pages/terms-of-service | 2026-09-29 | 2026-09-29 |
| Status page | https://status.triplewhale.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (8)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | Anthropic API - Moby data queries with AI functionality | USA | 2026-09-29 |
| [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Issue tracking, ticketing | Australia | 2026-09-29 |
| Ecommerce Whale Tech LTD | Wholly owned subsidiary of Triple Whale Inc. | Israel | 2026-09-29 |
| [Elastic](https://thirdpartyindex.com/vendors/elasticsearch.md) | Database engine | Israel | 2026-09-29 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | In-platform customer support | USA | 2026-09-29 |
| [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | Database engine | USA | 2026-09-29 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | OpenAi API - Moby data queries with AI functionality | USA | 2026-09-29 |
| Unicorner | Moby developers | Ukraine | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18692)). CSV: https://thirdpartyindex.com/vendors/triple-whale/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, SOC 2 Type I, SOC 3 ([evidence](https://thirdpartyindex.com/evidence/18686))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/18686))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (0 major or critical, 3 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 28 min
- 2026-09-02: OpenAI Models Unavailable in Moby (minor)
- 2026-09-01: OpenAI Models Unavailable in Moby (minor)
- 2026-09-01: Meta Data Delay (minor)
- 2026-06-24: Delayed Pixel Event Processing (minor)
- 2026-06-24: Degraded Pixel Event Ingestion (minor)
- 2026-02-18: Temporary Attribution Page Issue (no impact stated)
- 2026-02-05: Data loading issues on Summary & Pixel pages (major)
- 2025-11-18: Cloudfare Outage (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api