# True Anthem

True Anthem declares [9 subprocessors](https://thirdpartyindex.com/vendors/true-anthem#subprocessors) in [its subprocessor list](https://www.trueanthem.com/sub-processors/), which we last checked on 2026-10-10 ([evidence](https://thirdpartyindex.com/evidence/77861)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare) and [Slack](https://thirdpartyindex.com/vendors/slack). No published changes since we first read it on 2026-10-10.

True Anthem (trueanthem.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/true-anthem
- Documents last verified: 2026-10-10
- Transparency rating: 53/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 0/6 (not found); security.txt 0/6 (not found); Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 8 tracked vendors directly, 81 within two hops, 323 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: True Anthem, Third Party Index, https://thirdpartyindex.com/vendors/true-anthem (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.trueanthem.com/sub-processors/ | 2026-10-10 | 2026-10-10 |

## Subprocessors (9)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Service and the marketing web site | United States | 2026-10-10 |
| [Google, Inc.](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Infrastructure for the Service and Google Workspace for office automation | United States | 2026-10-10 |
| [Heap Inc.](https://thirdpartyindex.com/vendors/heap.md) | Marketing web site analytics service that captures and reports how users interact with the web site | United States | 2026-10-10 |
| Infusion Software, Inc. | E-mail marketing for Service demonstrations requests and Company newsletter subscriptions | United States | 2026-10-10 |
| [Pendo.io, Inc.](https://thirdpartyindex.com/vendors/pendo.md) | Captures how users anonymously interact with the Service and provides usage guidance to Service users | United States | 2026-10-10 |
| [RB2B, Inc.](https://thirdpartyindex.com/vendors/rb2b.md) | Marketing automation and lead generation platform used for campaign execution, contact tracking, and performance analytics | United States | 2026-10-10 |
| [Slack Technologies, LLC](https://thirdpartyindex.com/vendors/slack.md) | Internal communication and real-time support for our customers | United States | 2026-10-10 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Provide services in relation with the processing of customer support for Service | United States | 2026-10-10 |
| [Zoom Video Communications, Inc.](https://thirdpartyindex.com/vendors/zoom.md) | Online video meeting provider used during real-time support sessions and business meetings | Global | 2026-10-10 |

Read from ([evidence](https://thirdpartyindex.com/evidence/77861)). CSV: https://thirdpartyindex.com/vendors/true-anthem/subprocessors.csv

## Subprocessor of (0)

No tracked vendor lists it.

## Incidents reported by True Anthem's subprocessors

Incidents reported in the last 30 days on their own status pages by 3 vendors True Anthem lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-10-10: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting File Uploads and Downloads in Zoom Chat (no impact stated)
- 2026-10-09: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America (no impact stated)
- 2026-10-07: [Heap](https://thirdpartyindex.com/vendors/heap#status), which True Anthem lists as a subprocessor, reported User property data delayed in Heap connect syncs (US customers only) (minor)
- 2026-10-07: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affected Inbound and Outbound Calls for Zoom Contact Center (no impact stated)
- 2026-10-07: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Calendar (minor)
- 2026-10-07: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Slides Generation in US Region (minor)
- 2026-10-05: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting ZoomMate (minor)
- 2026-10-04: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Rooms Management and Workspaces Management in SA01. (minor)
- 2026-10-04: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region (no impact stated)
- 2026-10-03: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service degradation affecting Developer Documentation Website (minor)
- 2026-10-02: [Heap](https://thirdpartyindex.com/vendors/heap#status), which True Anthem lists as a subprocessor, reported Salesforce integration: data-in not syncing (major)
- 2026-10-01: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which True Anthem lists as a subprocessor, reported Some Customers Unable to Connect to Pendo MCP (minor)
- 2026-10-01: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events (no impact stated)
- 2026-10-01: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom for Google Workspace Add-On (minor)
- 2026-10-01: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which True Anthem lists as a subprocessor, reported Pairing in Mobile is Not Functional (major)
- 2026-09-28: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. (minor)
- 2026-09-25: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Customer Using Polycom Devices Going Offline (minor)
- 2026-09-25: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported An unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature (no impact stated)
- 2026-09-24: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Live Transcription Services. (minor)
- 2026-09-24: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India (minor)
- 2026-09-23: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Live Transcription Services. (minor)
- 2026-09-23: [Heap](https://thirdpartyindex.com/vendors/heap#status), which True Anthem lists as a subprocessor, reported Heap Connect Syncs: Possibility Of Stale Data (minor)
- 2026-09-23: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Tasks in US Region. (no impact stated)
- 2026-09-22: [Heap](https://thirdpartyindex.com/vendors/heap#status), which True Anthem lists as a subprocessor, reported Third party integration events latency impacting some customers (minor)
- 2026-09-22: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service degradation affecting comment and attachment features in Zoom Canvas in US region. (no impact stated)
- 2026-09-21: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which True Anthem lists as a subprocessor, reported Guide targeting impacted in US Environment (critical)
- 2026-09-21: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Apple Login for Zoom Sign-in. (minor)
- 2026-09-21: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region (minor)
- 2026-09-18: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting ZoomMate (no impact stated)
- 2026-09-16: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Phone Outbound Calls in China Region (minor)
- 2026-09-15: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which True Anthem lists as a subprocessor, reported Service Degradation Affecting Zoom Whiteboard (no impact stated)
- 2026-09-14: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which True Anthem lists as a subprocessor, reported Latency issue in US region impacting login, guide delivery and event data processing (major)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/true-anthem

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api