# Trustwell

Trustwell (trustwell.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/trustwell
- Documents last verified: 2026-10-01
- Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 7 tracked vendors directly, 54 within two hops, 189 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: Trustwell, Third Party Index, https://thirdpartyindex.com/vendors/trustwell (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.trustwell.com/ | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://trust.trustwell.com/subprocessors | 2026-10-01 | 2026-10-01 |
| Data processing addendum | https://www.trustwell.com/wp-content/uploads/2026/06/Global-DPA-2025.10.27.pdf | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://www.trustwell.com/privacy-policy/ | 2026-10-01 | 2026-10-01 |
| Terms | https://www.trustwell.com/tou/ | 2026-10-01 | 2026-10-01 |
| Status page | https://status.trustwell.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud provider; Genesis Foods and FoodLogiQ Cloud Provider | 410 Terry Avenue North, Seattle, WA 98109, USA | 2026-10-01 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Genesis Foods and FoodLogiQ system monitoring, performance metrics, and logging to ensure availability, reliability, and security of our platform.; Monitoring and Observability | 620 8th Avenue, Floor 45, New York, NY 10018, USA | 2026-10-01 |
| [FastSpring](https://thirdpartyindex.com/vendors/fastspring.md) | e-commerce platform used to sell digital goods.; eCommerce Provider | 801 Garden St. #201, Santa Barbara, CA 93101, USA | 2026-10-01 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud provider; Genesis Classic, Genesis Supplements, and FoodProcessor Cloud Provider | One Microsoft Way, Redmond, Washington 98052, USA | 2026-10-01 |
| [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | Cloud based NoSQL database; Data storage and processing | 1633 Broadway, 38th Floor, New York, NY 10019, USA | 2026-10-01 |
| [Okta](https://thirdpartyindex.com/vendors/okta.md) | Genesis Foods & FoodLogiQ Authentication Provider; Identity provider | 123 N Wacker Drive, Suite 400 Chicago, IL 60606, USA | 2026-10-01 |
| [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Data analytics; Website Data Analytics | 301 Hillsborough St, Ste 1900, Raleigh, NC 27603, USA | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/27441)). CSV: https://thirdpartyindex.com/vendors/trustwell/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/27429))
- Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/27429))

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Macmillan Learning](https://thirdpartyindex.com/vendors/macmillan-learning.md): Nutrition course food diaries

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 49 min
- Status page last read: 2026-10-01
- 2026-07-06: Ingredient Spec Sheet Scanner Disruption (minor)
- 2026-06-30: Intermittent Service Disruptions Affecting Genesis Foods (Preview) (major)
- 2026-06-18: Intermittent Service Disruptions Affecting Genesis Foods (Production) (minor)
- 2026-06-18: Intermittent Service Disruptions Affecting Genesis Foods (Preview) (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api