# Turtl

Turtl (turtl.co): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/turtl
- Documents last verified: 2026-10-06
- Transparency rating: 81/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 9 tracked vendors directly, 83 within two hops, 324 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Turtl, Third Party Index, https://thirdpartyindex.com/vendors/turtl (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://turtl.co/about/legal/sub-processors/ | 2026-10-06 | 2026-10-06 |
| Data processing addendum | https://turtl.co/about/legal/data-processing-addendum/ | 2026-10-06 | 2026-10-06 |
| Privacy policy | https://turtl.co/about/legal/privacy-policy/ | 2026-10-06 | 2026-10-06 |
| Terms | https://turtl.co/about/legal/terms-conditions/ | 2026-10-06 | 2026-10-06 |
| Security page | https://turtl.co/platform/security/ | 2026-10-06 | 2026-10-06 |
| Status page | https://status.turtl.co/ | 2026-10-06 | 2026-10-06 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Adobe Systems Software Ireland Limited](https://thirdpartyindex.com/vendors/adobe.md) | Cloud-based content extraction used solely as part of the add-on service to convert PDFs | Worldwide | 2026-10-06 |
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud hosting | Ireland | 2026-10-06 |
| [Anthropic, PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Delivery of Turtl’s AI features | United States | 2026-10-06 |
| [Databricks, Inc.](https://thirdpartyindex.com/vendors/databricks.md) | Data warehouse | Ireland | 2026-10-06 |
| [Datadog, Inc.](https://thirdpartyindex.com/vendors/datadog.md) | Cloud infrastructure monitoring service | Frankfurt | 2026-10-06 |
| [Demandbase](https://thirdpartyindex.com/vendors/demandbase.md) | Intent signals and audience engagement insights | United States | 2026-10-06 |
| [Fastly, Inc.](https://thirdpartyindex.com/vendors/fastly.md) | Content delivery network | United States | 2026-10-06 |
| Firebolt Analytics, Inc. | Query optimisation engine | Ireland | 2026-10-06 |
| [Hevo Data, Inc.](https://thirdpartyindex.com/vendors/hevo-data.md) | Data extraction and loading | Frankfurt | 2026-10-06 |
| [Replicate, Inc](https://thirdpartyindex.com/vendors/replicate.md) (AI model provider: Replicate) | Delivery of Turtl’s AI features | United States | 2026-10-06 |

Read from ([evidence](https://thirdpartyindex.com/evidence/52332)). CSV: https://thirdpartyindex.com/vendors/turtl/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (1)

- Turtl Surf & Immerse Limited (applicable to US customers) (United Kingdom)

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 19 h 15 min
- Status page last read: 2026-10-06
- 2026-09-17: PDF to Turtl Doc conversion (minor)
- 2026-06-17: Issues Adding New Chapters (minor)
- 2026-04-09: Internal server error (critical)
- 2026-01-07: Personalization Issue (minor)
- 2025-11-27: Image upload issues (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api