# Unbabel Unbabel declares [23 subprocessors](https://thirdpartyindex.com/vendors/unbabel#subprocessors), plus 1 of its own affiliates, in [its subprocessor list](https://unbabel.com/privacy-policy/#subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/232146)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-11-07. [2 tracked vendors](https://thirdpartyindex.com/vendors/unbabel#used-by) name Unbabel as a subprocessor, including [Smartsheet](https://thirdpartyindex.com/vendors/smartsheet) and [Udemy](https://thirdpartyindex.com/vendors/udemy). Unbabel (unbabel.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/unbabel - Documents last verified: 2026-11-12 - Transparency rating: 64/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 22 tracked vendors directly, 155 within two hops, 435 within three; 2 tracked vendors rely on it directly, 15 within two hops, 17 within three - Cite as: Unbabel, Third Party Index, https://thirdpartyindex.com/vendors/unbabel (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://unbabel.com/privacy-policy/#subprocessors | 2026-11-11 | 2026-11-07 | | Privacy policy | https://unbabel.com/privacy-policy/ | 2026-11-12 | 2026-11-06 | | Terms | https://unbabel.com/terms-of-service/ | 2026-11-12 | 2026-11-06 | | Status page | https://status.unbabel.com/ | 2026-11-12 | 2026-11-06 | ## Subprocessors (23) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud service provider | United States | 2026-11-07 | | [ChurnZero](https://thirdpartyindex.com/vendors/churnzero.md) | Customer success management | United States | 2026-11-07 | | [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Content distribution, security services and DNS services | United States | 2026-11-07 | | [Databricks](https://thirdpartyindex.com/vendors/databricks.md) | Store data from several Unbabel microservices | United States | 2026-11-07 | | [DeepL](https://thirdpartyindex.com/vendors/deepl.md) | Neural Machine Translation Service | Germany | 2026-11-07 | | [DocuSign](https://thirdpartyindex.com/vendors/docusign.md) | Contract manager | United States | 2026-11-07 | | [Fullstory](https://thirdpartyindex.com/vendors/fullstory.md) | Support services | United States | 2026-11-07 | | [Gong](https://thirdpartyindex.com/vendors/gong.md) | Call recording software | United States | 2026-11-07 | | [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud service provider | United States | 2026-11-07 | | [Hotjar](https://thirdpartyindex.com/vendors/hotjar.md) | Survey — Behavioural Analytics and Feedback | Malta | 2026-11-07 | | [Hubspot](https://thirdpartyindex.com/vendors/hubspot.md) | Marketing and analytics services | United States | 2026-11-07 | | [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Editor’s contact manager | United States | 2026-11-07 | | [Logz.io](https://thirdpartyindex.com/vendors/logz-io.md) | Infrastructure and security monitoring | United States | 2026-11-07 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud computing services provider / machine translation | United States | 2026-11-07 | | Mine Privacy Ops | Data inventory and mapping, Record of Processing Activities (ROPA) | Israel | 2026-11-07 | | [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | Cloud management services | United States | 2026-11-07 | | [Open AI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Machine translation and other AI applications | United States | 2026-11-07 | | [Payoneer](https://thirdpartyindex.com/vendors/payoneer.md) | Cloud-based payment services | United States | 2026-11-07 | | [Paypal](https://thirdpartyindex.com/vendors/paypal-us.md) | Cloud-based payment services | United States | 2026-11-07 | | [Pusher](https://thirdpartyindex.com/vendors/pusher.md) | Notification manager | United Kingdom | 2026-11-07 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Client relationship manager | United States | 2026-11-07 | | [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Cloud-based payment services | United States | 2026-11-07 | | [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Integration manager | United States | 2026-11-07 | Read from ([evidence](https://thirdpartyindex.com/evidence/232146)). CSV: https://thirdpartyindex.com/vendors/unbabel/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai ### Its own affiliates (1) - Unbabel, Lda (United States) ## Web Technologies Unbabel's homepage made 29 requests to 5 domains, and 3 services controlled by another company. Loaded on 2026-11-08 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 3 third parties by category: CDN 3 (UNPKG, Google Cloud; usually detected as CDN: jsDelivr). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (3) - UNPKG: 8 requests to unpkg.com; LottieFiles, Unpkg - Google Cloud: 2 requests to ajax.googleapis.com; Google Hosted Libraries (its subprocessor list names it too) - jsDelivr: 2 requests to bootstrapcdn.com ### First party (1) - Unbabel: 17 requests to tpweb-stage.com, unbabel.com; Cloudflare, HSTS, LiteSpeed, LiteSpeed Cache, Litespeed Cache, MySQL, Open Graph, PHP 8.2.35, RSS, Varnish, WordPress 7.1.4, WordPress Block Editor, Yoast SEO, jQuery 3.5.1 1 tracked company loaded by the homepage is not in Unbabel's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Smartsheet](https://thirdpartyindex.com/vendors/smartsheet.md): Customer support translation services - [Udemy](https://thirdpartyindex.com/vendors/udemy.md): Translation services for support tickets ## Service status Incidents it reported on its own status page. - Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated) - Status page last read: 2026-11-11 - No incidents reported in the last 12 months - 2026-07-31: Translation processing delays (no impact stated) - 2026-06-26: Project estimations returning incorrect values (no impact stated) - 2026-05-06: New tickets / conversations for email and chat not translating (no impact stated) - 2026-04-28: Issues with Projects creation and management (no impact stated) - 2025-11-24: Problems logging into Customer Portal (no impact stated) - 2025-11-19: Difficulties accessing the Unbabel Portal (no impact stated) - 2025-11-18: Cloudflare is experiencing some issues that are affecting our platforms. (no impact stated) - 2025-11-17: Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues (no impact stated) ## Incidents reported by Unbabel's subprocessors Incidents reported in the last 30 days on their own status pages by 8 vendors Unbabel lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Unbabel lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Unbabel lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Logz.io](https://thirdpartyindex.com/vendors/logz-io#status), which Unbabel lists as a subprocessor, reported Data Ingestions Delays For Some Customers - Degraded Performance - us-east-1 (minor) - 2026-11-04: [Fullstory](https://thirdpartyindex.com/vendors/fullstory#status), which Unbabel lists as a subprocessor, reported Delays in syncing to S3 data warehouses (EU1) (minor) - 2026-11-03: [Fullstory](https://thirdpartyindex.com/vendors/fullstory#status), which Unbabel lists as a subprocessor, reported \[Resolved\] Delayed Session Data Availability (NA1 & EU1 Data Centers) (no impact stated) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Unbabel lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated) - 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Unbabel lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated Blik errors (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Unbabel lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Unbabel lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Payoneer](https://thirdpartyindex.com/vendors/payoneer#status), which Unbabel lists as a subprocessor, reported API - General issue (major) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated) - 2026-10-20: [Payoneer](https://thirdpartyindex.com/vendors/payoneer#status), which Unbabel lists as a subprocessor, reported API - General issue (major) - 2026-10-20: [MongoDB](https://thirdpartyindex.com/vendors/mongodb#status), which Unbabel lists as a subprocessor, reported GCP Availability Zone europe-west2-b connectivity issues (minor) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported File Download errors (minor) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated declines on Visa (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Unbabel lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Unbabel lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Unbabel lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/unbabel --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api