# Uptime.com

Uptime.com (uptime.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/uptime-com
- Documents last verified: 2026-10-01
- Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 10 tracked vendors directly, 82 within two hops, 272 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Uptime.com, Third Party Index, https://thirdpartyindex.com/vendors/uptime-com (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.uptime.com/ | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://uptime.com/subprocessors | 2026-10-01 | 2026-10-01 |
| Data processing addendum | https://uptime.com/data-processing-addendum | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://uptime.com/privacy-policy | 2026-10-01 | 2026-10-01 |
| Terms | https://uptime.com/terms-and-conditions | 2026-10-01 | 2026-10-01 |
| Status page | https://status.uptime.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (14)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure and hosting | United States / Global | 2026-10-01 |
| Atlassian Pty Ltd / Atlassian group entities | Project management and collaboration | United States / Global | 2026-10-01 |
| Braintree, a PayPal service | Payment processing | United States | 2026-10-01 |
| [DocuSign, Inc.](https://thirdpartyindex.com/vendors/docusign.md) | Electronic signature services | United States / EU | 2026-10-01 |
| [FullStory, Inc.](https://thirdpartyindex.com/vendors/fullstory.md) | Session analytics and product experience insights | United States | 2026-10-01 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Website analytics and related services | United States | 2026-10-01 |
| [HubSpot, Inc.](https://thirdpartyindex.com/vendors/hubspot.md) | CRM and sales operations | United States | 2026-10-01 |
| MaxMind, Inc. | Fraud prevention and geolocation services | United States | 2026-10-01 |
| [SendGrid, Inc.](https://thirdpartyindex.com/vendors/sendgrid.md) | Transactional email delivery | United States | 2026-10-01 |
| [Slack Technologies, LLC](https://thirdpartyindex.com/vendors/slack.md) | Internal business communications | United States | 2026-10-01 |
| [Twilio, Inc.](https://thirdpartyindex.com/vendors/twilio.md) | SMS and voice notifications | United States | 2026-10-01 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support platform | United States | 2026-10-01 |
| ZeroBounce, LLC | Email validation services | United States / EU | 2026-10-01 |
| [Zoom Video Communications, Inc.](https://thirdpartyindex.com/vendors/zoom.md) | Business communications | United States | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/27043)). CSV: https://thirdpartyindex.com/vendors/uptime-com/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/27048))
- Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/27048))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 27 reported incidents (4 major or critical, 22 minor, 1 with no impact stated)
- Typical time to resolve: 6 h 37 min
- Status page last read: 2026-10-01
- Under way: Singapore, Australia-Sydney - Monitoring IP Mismatch (minor), since 2026-10-01 01:00 UTC
- Under way: Delayed check execution in New York (NYC) and Los Angeles (LAX) (no impact stated), since 2026-09-29 14:30 UTC
- Under way: IPv6 source address mismatch in US-DAL/LAX/HNL/ATL, CAN-TOR, FRA-PAR, JPN-OSA (minor), since 2026-09-29 14:30 UTC
- Under way: Vault secret updates not propagating to monitoring nodes (minor), since 2026-09-22 18:00 UTC
- 2026-10-01: Singapore, Australia-Sydney - Monitoring IP Mismatch (minor)
- 2026-09-30: Check Failures from Sydney, Australia Locations (minor)
- 2026-09-30: Incorrect v4 IPs used in Austria-Vienna, Germany, Bulgaria-Sofia, Switzerland (minor)
- 2026-09-30: Check failures on Australia/Sydney, Singapore/Singapore and Italy-Milan locations (major)
- 2026-09-29: Delayed check execution in New York (NYC) and Los Angeles (LAX) (no impact stated)
- 2026-09-29: IPv6 source address mismatch in US-DAL/LAX/HNL/ATL, CAN-TOR, FRA-PAR, JPN-OSA (minor)
- 2026-09-22: Vault secret updates not propagating to monitoring nodes (minor)
- 2026-09-08: Delayed check state updates in the M2 locations (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api