# User Interviews User Interviews declares [17 subprocessors](https://thirdpartyindex.com/vendors/user-interviews#subprocessors) in [its subprocessor list](https://www.userinterviews.com/legal/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/3574)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare) and [Salesforce](https://thirdpartyindex.com/vendors/salesforce). No published changes since we first read it on 2026-09-22. [3 tracked vendors](https://thirdpartyindex.com/vendors/user-interviews#used-by) name User Interviews as a subprocessor, including [Great Question](https://thirdpartyindex.com/vendors/great-question), [UserTesting](https://thirdpartyindex.com/vendors/usertesting) and [Keap](https://thirdpartyindex.com/vendors/keap). User Interviews (userinterviews.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/user-interviews - Documents last verified: 2026-11-11 - Transparency rating: 95/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 17 tracked vendors directly, 142 within two hops, 473 within three; 3 tracked vendors rely on it directly, 10 within two hops, 80 within three - Cite as: User Interviews, Third Party Index, https://thirdpartyindex.com/vendors/user-interviews (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.usertesting.com/ | 2026-11-11 | 2026-11-10 | | Subprocessor list | https://www.userinterviews.com/legal/subprocessors | 2026-11-11 | 2026-09-22 | | Data processing addendum | https://www.userinterviews.com/legal/data-processing-agreement | 2026-11-11 | 2026-09-22 | | Privacy policy | https://www.userinterviews.com/privacy | 2026-11-11 | 2026-09-22 | | Terms | https://www.userinterviews.com/legal/terms-and-conditions | 2026-11-11 | 2026-09-22 | | Security page | https://www.userinterviews.com/security | 2026-11-11 | 2026-09-22 | | security.txt | https://www.userinterviews.com/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://status.userinterviews.com/ | 2026-11-11 | 2026-09-22 | ## Subprocessors (17) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Stores data from UI’s platform | U.S.A. | 2026-09-28 | | [AssemblyAI, Inc.](https://thirdpartyindex.com/vendors/assemblyai.md) (AI model provider: AssemblyAI) | Enables the transcription of Research Sessions recorded on UI’s platform | U.S.A. | 2026-09-28 | | [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Provides services related to the security of UI’s platform, including DNS, CAPTCHA, and firewall services | U.S.A. | 2026-09-28 | | [Dropbox Sign (Dropbox, Inc.)](https://thirdpartyindex.com/vendors/dropbox-sign.md) | Facilitates document signing between Researchers and Participants in UI’s platform | U.S.A. | 2026-09-28 | | [Elasticsearch, Inc.](https://thirdpartyindex.com/vendors/elasticsearch.md) | Enables search and filtering functionality on UI’s platform | U.S.A. | 2026-09-28 | | [Fivetran, Inc.](https://thirdpartyindex.com/vendors/fivetran.md) | Transfers data from UI’s platform to AWS for storage | U.S.A. | 2026-09-28 | | [Heroku (salesforce.com, inc.)](https://thirdpartyindex.com/vendors/salesforce.md) | Hosts UI’s production, staging and test environment databases | U.S.A. | 2026-09-28 | | [Lorikeet (Operator Technologies AI Pty Ltd)](https://thirdpartyindex.com/vendors/lorikeet.md) | Provides an AI customer support agent | Australia | 2026-09-28 | | [Mailchimp (The Rocket Science Group LLC)](https://thirdpartyindex.com/vendors/mailchimp.md) | Sends transactional emails to Researchers | U.S.A. | 2026-09-28 | | [Nylas, Inc.](https://thirdpartyindex.com/vendors/nylas.md) | Manages calendar syncing between UI’s platform and third-party calendar providers | U.S.A. | 2026-09-28 | | [Paragon (Forge Technology, Inc.)](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon.md) | Provides an embedded Integration Platform as a Service that enables Researchers to sync data between UI’s platform and third-party data sources | U.S.A. | 2026-09-28 | | [Postmark (ActiveCampaign, LLC)](https://thirdpartyindex.com/vendors/postmark.md) | Sends transactional emails to Researchers and Participants | U.S.A. | 2026-09-28 | | [PromptLayer (Magniv, Inc.)](https://thirdpartyindex.com/vendors/promptlayer.md) | Enables the management and review of AI prompts, inputs, and outputs | U.S.A. | 2026-09-28 | | [Recall.ai (Hyperdoc Inc.)](https://thirdpartyindex.com/vendors/hyperdoc-a-k-a-recall-ai.md) | Enables the recording of Research Sessions on UI’s platform | U.S.A. | 2026-09-28 | | [Tremendous, LLC](https://thirdpartyindex.com/vendors/tremendous.md) | Facilitates the provision of Incentive payments to Participants | U.S.A. | 2026-09-28 | | [Twilio Inc.](https://thirdpartyindex.com/vendors/twilio.md) | Sends SMS messages to Participants on behalf of Researchers | U.S.A. | 2026-09-28 | | [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Provides email and chat support to Researchers and Participants | U.S.A. | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/3574)). CSV: https://thirdpartyindex.com/vendors/user-interviews/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27701, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/3573)) - Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/3573)) ## Web Technologies User Interviews's homepage made 319 requests to 50 domains, 22 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 22 third parties by category: Analytics 6 (HubSpot, LinkedIn, Meta, ZoomInfo, Cloudflare; reviewed: Mixpanel); Marketing automation 6 (6Sense Insights, Inc., Apollo, Dreamdata, Salesloft, Clearbit; usually detected as Marketing automation: Adobe); Advertising 4 (Google Cloud, Microsoft, Reddit, Inc.; usually detected as Advertising: Xandr); A/B Testing 1 (Webflow); Cookie compliance 1 (Osano); CDN 1 (jsDelivr); Appointment scheduling 1 (usually detected as Appointment scheduling: Chili Piper); SEO 1 (Ahrefs); Security 1 (usually detected as Security: Amazon Web Services). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (22) - Webflow: 101 requests to website-files.com, intellimize.co, d3e54v103j8qbb.cloudfront.net; Intellimize, Webflow 1.6.0, jQuery 3.5.1 - Adobe: 67 requests to typekit.net - Google Cloud: 43 requests to gstatic.com, google.com, googletagmanager.com, doubleclick.net, ajax.googleapis.com, fonts.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Font API, Google Hosted Libraries, Google Tag Manager - HubSpot: 37 requests to hsappstatic.net, hubspot.com, hsforms.com, hscollectedforms.net, hs-analytics.net, hs-banner.com, hs-scripts.com, hsadspixel.net, hsforms.net, hubapi.com, hubspotusercontent-na1.net, usemessages.com; HubSpot, HubSpot Analytics, HubSpot Chat - 6Sense Insights, Inc.: 19 requests to 6sc.co; 6sense - Microsoft: 10 requests to clarity.ms, bing.com; Microsoft Advertising - Osano: 4 requests to osano.com; Osano - Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io - Dreamdata: 3 requests to dreamdata.cloud, drda.io; Dreamdata - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.435 - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - Salesloft: 3 requests to salesloft.com; Salesloft - ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo - Mixpanel: 2 requests to mixpanel.com, mxpnl.com - Ahrefs: 1 request to ahrefs.com; Ahrefs - Amazon Web Services: 1 request to on.aws (its subprocessor list names it too) - Chili Piper: 1 request to chilipiper.com - Clearbit: 1 request to clearbitscripts.com; Clearbit - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights (its subprocessor list names it too) - Xandr: 1 request to adnxs.com - jsDelivr: 1 request to jsdelivr.net; jsDelivr ### Unknown (1) Domains not identified yet: hubspotonwebflow.com ### First party (1) - User Interviews: 6 requests to userinterviews.com; Adobe Fonts 1.21.0, Chili Piper, Cloudflare, HSTS, Microsoft Clarity, Open Graph, Sentry, Typekit 1.21.0, Webpack, lit-html 2.8.0 17 tracked companies loaded by the homepage are not in User Interviews's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (3) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Great Question](https://thirdpartyindex.com/vendors/great-question.md): Participant recruitment services; Recruits external research participants. Processes study criteria, screener responses and participant contact information for … - [Keap](https://thirdpartyindex.com/vendors/keap.md) - [UserTesting](https://thirdpartyindex.com/vendors/usertesting.md): IT, system administration, and Business Support Services ## Incidents reported by User Interviews's subprocessors Incidents reported in the last 30 days on their own status pages by 7 vendors User Interviews lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which User Interviews lists as a subprocessor, reported Delays in activity data (no impact stated) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which User Interviews lists as a subprocessor, reported Delays processing Inbound messages (no impact stated) - 2026-11-04: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which User Interviews lists as a subprocessor, reported mOLTP PrivateLink connectivity issue (major) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [AssemblyAI](https://thirdpartyindex.com/vendors/assemblyai#status), which User Interviews lists as a subprocessor, reported Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Paragon](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon#status), which User Interviews lists as a subprocessor, reported Degraded Performance - Cloudflare Endpoint Latency (minor) - 2026-10-29: [Paragon](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon#status), which User Interviews lists as a subprocessor, reported Paragon Dashboard Errors (major) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [AssemblyAI](https://thirdpartyindex.com/vendors/assemblyai#status), which User Interviews lists as a subprocessor, reported Real-time STT: 502 errors related to change to temporary tokens (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which User Interviews lists as a subprocessor, reported SMS codes for two-factor authentication may not arrive (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [Tremendous](https://thirdpartyindex.com/vendors/tremendous#status), which User Interviews lists as a subprocessor, reported Fulfillment delays for international prepaid cards (no impact stated) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Paragon](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon#status), which User Interviews lists as a subprocessor, reported US Cloud: Degraded Service (Cloudflare Incident) - Recurrence (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Paragon](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon#status), which User Interviews lists as a subprocessor, reported US Cloud: Degraded Service (Cloudflare Incident) (major) - 2026-10-23: [Tremendous](https://thirdpartyindex.com/vendors/tremendous#status), which User Interviews lists as a subprocessor, reported Fulfillment delays for US and international gift cards (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which User Interviews lists as a subprocessor, reported Elastic Support Portal is unavailable (major) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which User Interviews lists as a subprocessor, reported 403 error when trying to access Autoops in newly created serverless projects (major) - 2026-10-22: [nylas](https://thirdpartyindex.com/vendors/nylas#status), which User Interviews lists as a subprocessor, reported \[US/EU\] Sandbox Apps - Microsoft 365 - Authentication Failures Using Nylas Shared Credentials (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which User Interviews lists as a subprocessor, reported Elastic Cloud scaling issues in Azure (major) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which User Interviews lists as a subprocessor, reported Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (major) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Tremendous](https://thirdpartyindex.com/vendors/tremendous#status), which User Interviews lists as a subprocessor, reported Issues with Virtual Visa transaction notifications (no impact stated) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which User Interviews lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/user-interviews ## Security contact From its security.txt (https://www.userinterviews.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/3582)): - Contact: mailto:security@userinterviews.com - Disclosure policy: https://www.userinterviews.com/security - Acknowledgments: https://www.userinterviews.com/voluntary-disclosure-policy - No expiry date --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api