# Userback

Userback (userback.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/userback
- Documents last verified: 2026-10-01
- Transparency rating: 89/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 10 tracked vendors directly, 98 within two hops, 278 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Userback, Third Party Index, https://thirdpartyindex.com/vendors/userback (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.userback.io/ | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://trust.userback.io/subprocessors | 2026-10-01 | 2026-10-01 |
| Data processing addendum | https://userback.io/dpa/ | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://userback.io/privacy/ | 2026-10-01 | 2026-10-01 |
| Terms | https://userback.io/terms/ | 2026-10-01 | 2026-10-01 |
| Security page | https://userback.io/security/ | 2026-10-01 | 2026-10-01 |
| Status page | https://status.userback.io/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud provider; Hosting services | United States | 2026-10-01 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | (optional only if you choose to use AI-powered features); Large language model provider | United States | 2026-10-01 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Document management, Email accounts; Identity provider | United States | 2026-10-01 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer support; Customer support ticketing, help centre, and email marketing automation. | United States | 2026-10-01 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Email service provider; Transactional emails | United States | 2026-10-01 |
| [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Data analytics; Product Analytics | United States | 2026-10-01 |
| [Open AI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | (optional only if you choose to use AI-powered features); Large language model provider | United States | 2026-10-01 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Collaboration; Customer support services | United States | 2026-10-01 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Billing; Finance and payments | United States | 2026-10-01 |
| [WorkOS](https://thirdpartyindex.com/vendors/workos.md) | Platform services; SSO Integration Connector | United States | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/27045)). CSV: https://thirdpartyindex.com/vendors/userback/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/27047))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/27047))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api