# Userlane

Userlane declares [8 subprocessors](https://thirdpartyindex.com/vendors/userlane#subprocessors) in [its subprocessor list](https://www.userlane.com/wp-content/uploads/2026/08/Userlane-Subprocessors-2026.pdf), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/223051)). They include [Microsoft](https://thirdpartyindex.com/vendors/microsoft), [Mailgun](https://thirdpartyindex.com/vendors/mailgun) and [Planhat](https://thirdpartyindex.com/vendors/planhat). No published changes since we first read it on 2026-11-06. [1 tracked vendor](https://thirdpartyindex.com/vendors/userlane#used-by), [Celonis](https://thirdpartyindex.com/vendors/celonis), names Userlane as a subprocessor.

Userlane (userlane.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/userlane
- Documents last verified: 2026-11-12
- Transparency rating: 77/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 7/8 (partial); Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 0/6 (not found); security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 3 tracked vendors directly, 61 within two hops, 257 within three; 1 tracked vendors rely on it directly, 5 within two hops, 40 within three
- Cite as: Userlane, Third Party Index, https://thirdpartyindex.com/vendors/userlane (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.userlane.com/trust-center/ | 2026-11-12 | 2026-11-06 |
| Subprocessor list | https://www.userlane.com/wp-content/uploads/2026/08/Userlane-Subprocessors-2026.pdf | 2026-11-12 | 2026-11-06 |
| Data processing addendum | https://www.userlane.com/wp-content/uploads/2026/08/Userlane\_DPA\_2026.pdf | 2026-11-12 | 2026-11-06 |
| Terms | https://www.userlane.com/wp-content/uploads/2025/10/2025-Userlane-Master-subscription-agreement.pdf | 2026-11-12 | 2026-11-06 |
| Status page | https://status.userlane.com/ | 2026-11-12 | 2026-11-06 |

## Subprocessors (8)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Amplitude, Inc - Amplitude | Product usage and engagement analytics | EU | 2026-11-06 |
| Analytics | (e.g., feature adoption, funnels, and reporting) to improve and operate the SaaS service | — | 2026-11-06 |
| Coassemble Pty Ltd | Provision of online learning management services (e.g., hosting training modules, course enrollments, tracking completions) | Australia | 2026-11-06 |
| [Mailgun Technologies, Inc. (Mailjet )](https://thirdpartyindex.com/vendors/mailgun.md) | System relevant Email communications (e.g. Manager Invite, User Invite, Password Reset, Guide Alarm) | EU | 2026-11-06 |
| [Microsoft Ireland Operations, Ltd. (Microsoft Azure)](https://thirdpartyindex.com/vendors/microsoft.md) | Data Center Management (Userlane serves all its applications from Microsoft Azure Datacenters) | EU | 2026-11-07 |
| [Planhat AB](https://thirdpartyindex.com/vendors/planhat.md) | Customer Success management, analytics, and lifecycle operations | EU | 2026-11-06 |
| Sentry 45 | Diagnose, fix, and optimize the code performance. | EU | 2026-11-06 |
| StackOne Technologies Limited | Attribute connector. Pulls employee attributes from the customer's connected source system so the customer can target in-app guidance and filter analytics. \*Applies only to customers that enable this feature. | EU | 2026-11-07 |

Read from ([evidence](https://thirdpartyindex.com/evidence/223051)). CSV: https://thirdpartyindex.com/vendors/userlane/subprocessors.csv

## Web Technologies

Userlane's homepage made 105 requests to 10 domains, and 6 services controlled by another company. Loaded on 2026-11-07 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

6 third parties by category: CDN 2 (Cloudflare; usually detected as CDN: jsDelivr); Advertising 1 (Google Cloud); Analytics 1 (Clay); Cookie compliance 1 (iubenda); RUM 1 (reviewed: New Relic). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (6)

- Google Cloud: 25 requests to google.com, doubleclick.net, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager
- New Relic: 8 requests to nr-data.net, newrelic.com
- Clay: 4 requests to claydar.com; Clay Web Intent
- iubenda: 4 requests to iubenda.com; iubenda
- jsDelivr: 2 requests to jsdelivr.net
- Cloudflare: 1 request to cloudflare.com; cdnjs

### First party (1)

- Userlane: 61 requests to userlane.com; Bootstrap 5.3.6, Enhanced Responsive Images 1.8.0, Fastly, GSAP 3.11.4, Google Font API, HSTS, Image Placeholders 1.3.0, Magnific Popup, MariaDB, Mixitup, MySQL, New Relic, Nginx, OWL Carousel, Open Graph, PHP, Pantheon, Performant Translations 1.2.0, RSS, RankMath SEO, Speculative Loading 1.7.0, Swiper, Varnish, WordPress, jQuery 3.7.1, jQuery Migrate 3.4.1, lit-element 4.2.2, lit-html 3.3.2

5 tracked companies loaded by the homepage are not in Userlane's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Celonis](https://thirdpartyindex.com/vendors/celonis.md): ● Operation of Guided Learning Tours within the Online Training Cloud Tool

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 50 min
- Status page last read: 2026-11-12
- 2026-09-02: Elevated database CPU usage (minor)
- 2026-04-24: US cluster nodes connectivity issue (major)
- 2026-02-20: US - API performance degraded (minor)
- 2026-02-04: Segments with date filters not being activated (minor)
- 2026-01-28: EU platform scaling issues (major)
- 2025-12-11: Degraded performance (minor)

## Incidents reported by Userlane's subprocessors

Incidents reported in the last 30 days on their own status pages by 1 vendor Userlane lists as a subprocessor. A subprocessor list names a company, not the service an incident touched.

- 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Userlane lists as a subprocessor, reported Route delays in EU Region (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/userlane

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api