# Userpilot Userpilot declares [1 subprocessor](https://thirdpartyindex.com/vendors/userpilot#subprocessors) in [its subprocessor list](https://trust.userpilot.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/53494)). It is [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services). No published changes since we first read it on 2026-09-22. [18 tracked vendors](https://thirdpartyindex.com/vendors/userpilot#used-by) name Userpilot as a subprocessor, including [Zuora](https://thirdpartyindex.com/vendors/zuora), [Thinkific](https://thirdpartyindex.com/vendors/thinkific) and [Amplemarket](https://thirdpartyindex.com/vendors/amplemarket). Userpilot (userpilot.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/userpilot - Documents last verified: 2026-11-11 - Transparency rating: 77/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 1 tracked vendors directly, 5 within two hops, 20 within three; 18 tracked vendors rely on it directly, 46 within two hops, 125 within three - Cite as: Userpilot, Third Party Index, https://thirdpartyindex.com/vendors/userpilot (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.userpilot.com/ | 2026-11-11 | 2026-11-11 | | Subprocessor list | https://trust.userpilot.com/subprocessors | 2026-11-11 | 2026-10-06 | | Privacy policy | https://userpilot.com/privacy-policy/ | 2026-11-11 | 2026-09-22 | | Terms | https://userpilot.com/terms-of-use/ | 2026-11-11 | 2026-09-22 | | Security page | https://userpilot.com/security/ | 2026-11-11 | 2026-09-22 | | Status page | https://status.userpilot.io/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (1) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | By default, our AWS servers are hosted in the US, with EU hosting available on select plans; Cloud Hosting Provider | United States, Europe | 2026-10-10 | Read from ([evidence](https://thirdpartyindex.com/evidence/53494)). CSV: https://thirdpartyindex.com/vendors/userpilot/subprocessors.csv ## Compliance As its trust center lists them. - Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/13993)) - Claimed: HIPAA, GDPR ([evidence](https://thirdpartyindex.com/evidence/13993)) ## Web Technologies Userpilot's homepage made 106 requests to 5 domains, and 2 services controlled by another company. Loaded on 2026-11-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 2 third parties by category: Analytics 1 (Cloudflare); CDN 1 (usually detected as CDN: jsDelivr). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (2) - jsDelivr: 2 requests to jsdelivr.net - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights ### First party (1) - Userpilot: 103 requests to userpilot.com, userpilot-website-assets.s3.us-west-2.amazonaws.com, userpilot.io; Amazon ALB, Amazon Web Services, Cloudflare, Elementor 3.32.4, Google Tag Manager, HubSpot, Max Mega Menu, MySQL, Open Graph, PHP, PWA, Plausible, Priority Hints, RSS, Swiper, Userpilot, WP Rocket 3.20.0.3, WordPress, Yoast SEO 26.1.1, jQuery 3.7.1, jQuery Migrate 3.4.1, jsDelivr 2 tracked companies loaded by the homepage are not in Userpilot's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (18) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Amplemarket](https://thirdpartyindex.com/vendors/amplemarket.md): Engineering; Used for product analytics to understand user behavior, feature usage, and engagement, and to generate insights to improve our services. - [Amplience](https://thirdpartyindex.com/vendors/amplience.md): Analytics - [BrightLocal](https://thirdpartyindex.com/vendors/brightlocal.md): Software to provide in-app messaging - [Cerenade](https://thirdpartyindex.com/vendors/cerenade.md): In-app onboarding, product messaging, and product usage analytics - [Factors.ai](https://thirdpartyindex.com/vendors/factors-ai.md): Ongoing - [HeyOrca!](https://thirdpartyindex.com/vendors/heyorca.md) - [Recruit CRM](https://thirdpartyindex.com/vendors/recruit-crm.md): Product experience software for contextual onboarding experiences. - [S-Docs](https://thirdpartyindex.com/vendors/s-docs.md): To streamline user onboarding and capture product analytics while using S-Docs. - [Salesmsg](https://thirdpartyindex.com/vendors/salesmsg.md) - [Skribble](https://thirdpartyindex.com/vendors/skribble.md): In-app interactions with users with System Users on the Skribble platform primarily to provide contextualised help to users (e.g. via a help center) - [SocialPilot](https://thirdpartyindex.com/vendors/socialpilot.md): Digital Adoption Platform & Customer Feedback - [Suptask](https://thirdpartyindex.com/vendors/suptask.md): User experience and onboarding guiding - [Synder](https://thirdpartyindex.com/vendors/synder.md): Data analytics; In-app onboarding, guidance and product analytics. - [Thinkific](https://thirdpartyindex.com/vendors/thinkific.md): Delivers contextual in-app communications - [Vivantio](https://thirdpartyindex.com/vendors/vivantio.md): Analytics - [Younium](https://thirdpartyindex.com/vendors/younium.md): Product and design; Userpilot is a product analytics tool that supports younium with in app analytics and communication support. - [Zuora](https://thirdpartyindex.com/vendors/zuora.md): As a Customer uses Zuora Billing, Userpilot records the Customer’s Zuora user ID and information from their Zuora user profile, including business email addre… - [Zyte](https://thirdpartyindex.com/vendors/zyte.md): Customer onboarding and analytics tool ## Service status Incidents it reported on its own status page. - Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated) - Status page last read: 2026-11-12 - No incidents reported since Jul 4, 2026 - 2026-07-24: Service Degradation Under Investigation (minor) - 2026-07-10: Delayed Data Ingestion (US - Enterprise) (minor) - 2026-07-04: EU Region Service Degradation (major) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/userpilot --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api