# UserTesting

UserTesting (usertesting.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/usertesting
- Documents last verified: 2026-09-30
- Transparency rating: 76/100 (how much it publishes, not how secure it is)
- Cite as: UserTesting, Third Party Index, https://thirdpartyindex.com/vendors/usertesting (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.usertesting.com/privacy-center/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.usertesting.com/privacy-center/data-processing-agreement | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.usertesting.com/privacy-center/privacy-policy | 2026-09-30 | 2026-09-30 |
| Terms | https://www.usertesting.com/privacy-center/terms-archive | 2026-09-30 | 2026-09-30 |
| Status page | https://status.usertesting.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (28)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Platform hosting and use of third party tools through Amazon Bedrock | United States/European Union | 2026-09-30 |
| Coalfire | SOC 2 & ISO auditor | United States | 2026-09-30 |
| Code42 | Data loss prevention tool for workstations and G-Suite | United States | 2026-09-30 |
| [CrowdStrike](https://thirdpartyindex.com/vendors/crowdstrike.md) | Anti-virus | United States | 2026-09-30 |
| [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs.md) | Data pipeline from UserTesting platform to cloud storage and data warehouse | United States | 2026-09-30 |
| [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md) | Artificial intelligence features for the platform | United States | 2026-09-30 |
| [Firebase](https://thirdpartyindex.com/vendors/firebase.md) | Tool for mobile analytics, notifications and crash data collection | United States | 2026-09-30 |
| [FiveTran](https://thirdpartyindex.com/vendors/fivetran.md) | Data pipeline | United States | 2026-09-30 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Artificial intelligence features for the platform | United States | 2026-09-30 |
| Liveblocks | Inter-platform user collaboration | United States | 2026-09-30 |
| Mandiant | Forensic analysis | United States | 2026-09-30 |
| [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | Platform database | United States | 2026-09-30 |
| Nightfall | Data loss prevention tool that integrates with Slack | United States | 2026-09-30 |
| [Nylas](https://thirdpartyindex.com/vendors/nylas.md) | Calendar syncing between the platform and third-party calendar providers | United States | 2026-09-30 |
| [Okta](https://thirdpartyindex.com/vendors/okta.md) | Service for managing IDs, credentials, access and SSO | United States | 2026-09-30 |
| [OpenAI OPCO LLC](https://thirdpartyindex.com/vendors/openai.md) | Artificial intelligence features for the platform | United States | 2026-09-30 |
| Panisero SAS | IT, system administration, and Business Support Services | France | 2026-09-30 |
| [Rev](https://thirdpartyindex.com/vendors/rev.md) | Transcription | United States | 2026-09-30 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | Tool to track user journey through logged in and logged parts of the platform and supporting services | United States | 2026-09-30 |
| [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehouse | United States | 2026-09-30 |
| Teston AS | IT, system administration, and Business Support Services | Germany; Norway | 2026-09-30 |
| [User Interviews, Inc.](https://thirdpartyindex.com/vendors/user-interviews.md) | IT, system administration, and Business Support Services | United States | 2026-09-30 |
| User Testing Limited | IT, system administration, and Business Support Services | United Kingdom | 2026-09-30 |
| User Testing Singapore Pte Ltd | IT, system administration, and Business Support Services | Singapore | 2026-09-30 |
| UserZoom GmbH | IT, system administration, and Business Support Services | Germany | 2026-09-30 |
| UserZoom Spain, SLU | IT, system administration, and Business Support Services | Spain | 2026-09-30 |
| UserZoom Technologies Inc | IT, system administration, and Business Support Services | United States | 2026-09-30 |
| [Zoom](https://thirdpartyindex.com/vendors/zoom.md) | Live Conversation support | United States | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/21341)). CSV: https://thirdpartyindex.com/vendors/usertesting/subprocessors.csv

### Its own affiliates (2)

- UserTesting Technologies Limited (fka UserZoom Limited) (United Kingdom; United States)
- UserTesting Technologies Canada, Inc. (fka Human Insights Canada, Inc.) (Canada)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (3 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 3 h 26 min
- 2026-09-14: Exports are not working for new UserTesting studies (major)
- 2026-08-03: Customers are unable to join Live Conversations with Notetaking (major)
- 2026-07-10: We're investigating an issue which may cause AI Test Creation to fail for some users (major)
- 2026-06-29: Email notifications for scheduled live conversations are temporarily unavailable. (minor)
- 2026-06-17: Duplicating Surveys, Interactive tests and new TOL (minor)
- 2026-06-11: AI Study creation does not appear to be working. (major)
- 2026-05-27: Some UTZ studies cannot be ordered or resumed (critical)
- 2026-05-21: Mobile login issue (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api