# UserVoice

UserVoice declares [16 subprocessors](https://thirdpartyindex.com/vendors/uservoice#subprocessors) in [its subprocessor list](https://docs.google.com/spreadsheets/d/1XkIZa9SDck_YHJlKDJ8Ja0S2Vl2XG-XPlx7Ruhg7K4w/edit?usp=sharing), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/10742)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-27. [8 tracked vendors](https://thirdpartyindex.com/vendors/uservoice#used-by) name UserVoice as a subprocessor, including [PandaDoc](https://thirdpartyindex.com/vendors/pandadoc), [Fathom](https://thirdpartyindex.com/vendors/fathom) and [Lusha](https://thirdpartyindex.com/vendors/lusha).

UserVoice (uservoice.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/uservoice
- Documents last verified: 2026-11-11
- Transparency rating: 57/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 0/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 13 tracked vendors directly, 127 within two hops, 369 within three; 8 tracked vendors rely on it directly, 82 within two hops, 394 within three
- Cite as: UserVoice, Third Party Index, https://thirdpartyindex.com/vendors/uservoice (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://uservoice.com/security-compliance | 2026-11-11 | 2026-11-05 |
| Subprocessor list | https://docs.google.com/spreadsheets/d/1XkIZa9SDck\_YHJlKDJ8Ja0S2Vl2XG-XPlx7Ruhg7K4w/edit?usp=sharing | 2026-11-11 | 2026-09-27 |
| Privacy policy | https://uservoice.com/privacy | 2026-11-11 | 2026-11-05 |
| Terms | https://uservoice.com/tos | 2026-11-11 | 2026-11-05 |
| Status page | https://status.uservoice.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (16)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Akismet](https://thirdpartyindex.com/vendors/automattic.md) | — | — | 2026-09-27 |
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | — | 2026-09-27 |
| Anthrpoic (starting 08/31/2026) | — | — | 2026-09-27 |
| [BugSnag](https://thirdpartyindex.com/vendors/smartbear-software.md) | — | — | 2026-09-27 |
| Catalyst | — | — | 2026-09-27 |
| [CloudFlare](https://thirdpartyindex.com/vendors/cloudflare.md) | — | — | 2026-09-27 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | — | — | 2026-09-27 |
| [Hex](https://thirdpartyindex.com/vendors/hex.md) | — | — | 2026-09-27 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | — | — | 2026-09-27 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | — | — | 2026-09-27 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | — | — | 2026-09-27 |
| [PostHog](https://thirdpartyindex.com/vendors/posthog.md) | — | — | 2026-09-27 |
| Processor Name | — | — | 2026-09-27 |
| [Tray.io](https://thirdpartyindex.com/vendors/tray-ai.md) | — | — | 2026-09-27 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | — | — | 2026-09-27 |
| [Zoho](https://thirdpartyindex.com/vendors/zoho.md) | — | — | 2026-09-27 |

Read from ([evidence](https://thirdpartyindex.com/evidence/10742)). CSV: https://thirdpartyindex.com/vendors/uservoice/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Web Technologies

UserVoice's homepage made 147 requests to 19 domains, 8 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-09 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

8 third parties by category: Marketing automation 4 (HubSpot, Apollo, Clearbit; usually detected as Marketing automation: Adobe); Advertising 1 (Google Cloud); Cookie compliance 1 (Termly); CDN 1 (jsDelivr); JavaScript libraries 1 (Webflow). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (8)

- Adobe: 67 requests to typekit.net
- Webflow: 41 requests to website-files.com, d3e54v103j8qbb.cloudfront.net; Webflow 1.6.0, jQuery 3.5.1
- Google Cloud: 11 requests to google.com, doubleclick.net, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too)
- HubSpot: 8 requests to hs-scripts.com, hscollectedforms.net, hs-analytics.net, hs-banner.com, hubspot.com, usemessages.com; HubSpot (its subprocessor list names it too)
- Termly: 8 requests to termly.io; Termly
- Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io
- jsDelivr: 3 requests to jsdelivr.net; jsDelivr
- Clearbit: 1 request to clearbitscripts.com; Clearbit

### Unknown (1)

Domains not identified yet: webflow.services

### First party (1)

- UserVoice: 1 request to uservoice.com; Adobe Fonts 1.21.0, Cloudflare, HSTS, HTTP/3, HubSpot Chat, Open Graph, Priority Hints, Splide, Typekit 1.21.0, Webpack

6 tracked companies loaded by the homepage are not in UserVoice's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (8)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [DoiT](https://thirdpartyindex.com/vendors/doit.md): Feedback management platform used for engaging customers and gathering valuable insights. The platform facilitates efficient communication through features such…
- [Eptura](https://thirdpartyindex.com/vendors/eptura.md): Customer Feedback/Engagement (only in scope with interaction from user)
- [Fathom](https://thirdpartyindex.com/vendors/fathom.md): Feedback Tracking Platform
- [Gatekeeper](https://thirdpartyindex.com/vendors/gatekeeper.md): Customer Ideas Forum
- [Harvest](https://thirdpartyindex.com/vendors/harvest.md): Customer Communications
- [Lusha](https://thirdpartyindex.com/vendors/lusha.md): Customer Feedback Platform
- [PandaDoc](https://thirdpartyindex.com/vendors/pandadoc.md): Voluntary Suggestion Portal for Customers
- [SmartRecruiters](https://thirdpartyindex.com/vendors/smartrecruiters.md): Collecting, aggregating, analysing, and managing product feedback on behalf of the customer via a cloud-based SaaS platform

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated)
- Status page last read: 2026-11-12
- 2026-11-08: Intermittent Slowness in the Application (no impact stated)
- 2026-02-03: Site Outage (minor)
- 2026-01-20: Admin Settings Outage (minor)
- 2026-01-20: Admin Settings (no impact stated)

## Incidents reported by UserVoice's subprocessors

Incidents reported in the last 30 days on their own status pages by 5 vendors UserVoice lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-12: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported "Spacefast API (Spacefast)" is Down (major)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor)
- 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which UserVoice lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated)
- 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated Errors On API (minor)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor)
- 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated errors with image generation (minor)
- 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated)
- 2026-11-06: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported "Spacefast API (Spacefast)" is Down (major)
- 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor)
- 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor)
- 2026-11-04: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported "Beeper" is Down (major)
- 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported File upload errors in ChatGPT (minor)
- 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which UserVoice lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor)
- 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which UserVoice lists as a subprocessor, reported Route delays in EU Region (minor)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated)
- 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated)
- 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which UserVoice lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Delays in customer support responses (no impact stated)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor)
- 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which UserVoice lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Authentication errors for some users (major)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor)
- 2026-10-21: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported "Jetpack API (Jetpack)" is Down (major)
- 2026-10-21: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported Edge Services Disruption (major)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor)
- 2026-10-21: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported PHP Critical Security Updates (no impact stated)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor)
- 2026-10-19: [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai#status), which UserVoice lists as a subprocessor, reported Degraded Application Performance - Helix Deployments (no impact stated)
- 2026-10-19: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported "Tumblr Sites (Tumblr)" is Down (major)
- 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported File Download errors (minor)
- 2026-10-17: [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai#status), which UserVoice lists as a subprocessor, reported Degraded Application Performance (minor)
- 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Widespread feature degradation (major)
- 2026-10-15: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which UserVoice lists as a subprocessor, reported WP Cloud - DFW cooling issues (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which UserVoice lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/uservoice

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api