# UXCam

UXCam (uxcam.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/uxcam
- Documents last verified: 2026-09-30
- Transparency rating: 90/100 (how much it publishes, not how secure it is)
- Cite as: UXCam, Third Party Index, https://thirdpartyindex.com/vendors/uxcam (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.uxcam.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://uxcam.com/dpa/#subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://uxcam.com/dpa/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://uxcam.com/privacy-policy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://help.uxcam.com/en/articles/10222767-terms-and-conditions | 2026-09-30 | 2026-09-30 |
| security.txt | https://uxcam.com/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.uxcam.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure & data hosting services for UXCam | US, EU, & UAE (Customers can choose their preferred data-hosting region to meet regulatory and business requirements.) | 2026-09-30 |
| [Chargebee Inc.](https://thirdpartyindex.com/vendors/chargebee.md) | Billing/ Subscription Management | US | 2026-09-30 |
| [Google Gemini (Google Cloud)](https://thirdpartyindex.com/vendors/google-cloud.md) | LLM Provider | Global; (Google Cloud processing locations) | 2026-09-30 |
| [HubSpot Inc.](https://thirdpartyindex.com/vendors/hubspot.md) | CRM/ Marketing/ Customer Communications | US | 2026-09-30 |
| [Intercom Inc.](https://thirdpartyindex.com/vendors/intercom.md) | Customer Support | US | 2026-09-30 |
| [MixPanel Inc.](https://thirdpartyindex.com/vendors/mixpanel.md) | Product Analytics/ Usage Tracking | US | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | LLM Provider | US | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/21333)). CSV: https://thirdpartyindex.com/vendors/uxcam/subprocessors.csv

### Its own affiliates (2)

- UXCam GmbH (US and EU)
- UXCam Pvt. Ltd. (US and Nepal)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- 2026-03-02: UAE Region Service Disruption (AWS Outage) (major)
- 2025-11-18: Degradation in Processing Sessions (major)
- 2025-10-20: Degradation in Processing Sessions (minor)

## Security contact

From its security.txt (https://uxcam.com/.well-known/security.txt):

- Contact: https://bug-bounty.uxcam.com/servicedesk/customer/portals
- Disclosure policy: https://uxcam.com/bug-bounty
- Acknowledgments: https://uxcam.com/bug-bounty-hall-of-fame

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api