# Vade

Vade declares [7 subprocessors](https://thirdpartyindex.com/vendors/vade#subprocessors) in [its subprocessor list](https://www.vadesecure.com/en/list-of-sub-processor), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/232148)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Zendesk](https://thirdpartyindex.com/vendors/zendesk) and [Scaleway](https://thirdpartyindex.com/vendors/scaleway). No published changes since we first read it on 2026-11-07. [2 tracked vendors](https://thirdpartyindex.com/vendors/vade#used-by) name Vade as a subprocessor, including [Fastmail](https://thirdpartyindex.com/vendors/fastmail) and [Duocircle](https://thirdpartyindex.com/vendors/duocircle).

Vade (vadesecure.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/vade
- Documents last verified: 2026-11-11
- Transparency rating: 70/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Part of: [Hornetsecurity](https://thirdpartyindex.com/vendors/hornetsecurity)
- Supply chain: relies on 4 tracked vendors directly, 48 within two hops, 285 within three; 2 tracked vendors rely on it directly, 8 within two hops, 17 within three
- Cite as: Vade, Third Party Index, https://thirdpartyindex.com/vendors/vade (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.vadesecure.com/en/list-of-sub-processor | 2026-11-11 | 2026-11-07 |
| Privacy policy | https://www.vadesecure.com/en/privacy | 2026-11-11 | 2026-11-07 |
| security.txt | https://www.vadesecure.com/.well-known/security.txt | 2026-11-11 | 2026-11-07 |
| Status page | https://status.vadesecure.com/ | 2026-11-11 | 2026-11-11 |
| Data processing addendum (parent company's) | https://www.livechat.com/legal/data-processing-addendum/ | 2026-11-11 | 2026-10-20 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [AIRCALL](https://thirdpartyindex.com/vendors/aircall.md) | virtual call center | USA, UK, Germany and Vietnam | 2026-11-07 |
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | hosting | France | 2026-11-07 |
| AZURE PARIS | storage | France | 2026-11-07 |
| OVH France | second backups storage | France | 2026-11-07 |
| SCALAIR | backups storage | France | 2026-11-07 |
| [SCALEWAY](https://thirdpartyindex.com/vendors/scaleway.md) | hosting | France | 2026-11-07 |
| [ZENDESK](https://thirdpartyindex.com/vendors/zendesk.md) | ticketing support | USA | 2026-11-07 |

Read from ([evidence](https://thirdpartyindex.com/evidence/232148)). CSV: https://thirdpartyindex.com/vendors/vade/subprocessors.csv

## Web Technologies

Vade's homepage made 114 requests to 30 domains, and 8 services controlled by another company. Loaded on 2026-11-08 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

8 third parties by category: Analytics 3 (Google Cloud, Crazy Egg, LinkedIn); Advertising 1 (Microsoft); Marketing automation 1 (HubSpot); Cookie compliance 1 (reviewed: Axeptio); CDN 1 (reviewed: imgix); Widgets 1 (Wisepops). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (8)

- Google Cloud: 40 requests to youtube.com, googletagmanager.com, googlesyndication.com, doubleclick.net, gstatic.com, fonts.googleapis.com, ggpht.com, google-analytics.com, google.com, jnn-pa.googleapis.com, ytimg.com; Google Analytics, Google Tag Manager, YouTube
- HubSpot: 15 requests to hubspotusercontent-eu1.net, hubspot.com, hubspotusercontent-na1.net, hs-analytics.net, hs-banner.com, hs-sites-eu1.com, hsadspixel.net, hubapi.com; HubSpot, Swiper
- Microsoft: 10 requests to clarity.ms, bing.com; Microsoft Advertising
- Axeptio: 8 requests to axept.io
- Crazy Egg: 4 requests to crazyegg.com; Crazy Egg
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Wisepops: 3 requests to wisepops.net, wisepops.com; Wisepops
- imgix: 3 requests to imgix.net

### Affiliates (1)

- Hornetsecurity: 2 requests to hornetsecurity.com

### First party (1)

- Vade: 26 requests to vadesecure.com; Axeptio, Cloudflare, Google Font API, HSTS, HTTP/3, HubSpot CMS Hub, Matomo Analytics, Microsoft Clarity, Open Graph, React, core-js 3.18.3, styled-components 5.3.1

6 tracked companies loaded by the homepage are not in Vade's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (2)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Duocircle](https://thirdpartyindex.com/vendors/duocircle.md)
- [Fastmail](https://thirdpartyindex.com/vendors/fastmail.md): Antispam/antifraud/antiabuse management

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated)
- Typical time to resolve: 1 min
- Status page last read: 2026-11-12
- 2026-10-28: Vade for GWS - Incident - October 14th & 26th (no impact stated)
- 2026-06-11: Incident on Vade for M365 (EU/US/DE/ASIA) - Random emails not being actionned correctly (minor)
- 2026-06-05: Failed attempt to login to Vade Cloud (minor)
- 2026-06-01: SafeUnsubscribe - Error 502 suproxy.vadesecure.com (no impact stated)
- 2026-05-22: Network issue - Investigating / Incident réseau - Investigation (no impact stated)
- 2026-05-11: Cloud access issue - Error 500 (no impact stated)
- 2026-03-09: Vade Cloud EU - Incident DNS (minor)
- 2026-02-03: Network Issue (minor)

## Incidents reported by Vade's subprocessors

Incidents reported in the last 30 days on their own status pages by 2 vendors Vade lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-10: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[ElasticMetal\] - \[world\] - The private\_network option is not working as expected in the Terraform provider. (minor)
- 2026-11-10: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[WEBHOSTING\] \[fr-par\] pf-1010.whm.fr-par.scw.cloud (no impact stated)
- 2026-11-10: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[DC3\] Interlink Router device at dc3 lost the connexion with the Interlink Route Reflector (no impact stated)
- 2026-11-09: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[DOMAIN - DNS\] - ns0.online.net and ns0.dom.scw.cloud down (no impact stated)
- 2026-11-09: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[COCKPIT\] - it-mil - data write/read path KO (no impact stated)
- 2026-11-09: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[COCKPIT\] - fr-par - Grafana access issues (minor)
- 2026-11-09: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Dedibox VPS\] - VPS provisioning failed (minor)
- 2026-11-09: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Network infrastructure\] - AMS1 ; Room H6 Rack 50 - RPN Switch down (minor)
- 2026-11-07: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Block Storage\] - fr-par-1 - Write latency increase due to background operations (minor)
- 2026-11-06: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[DEDIBOX\] - RPNv1 network unavailability in DC3 room 4-4 corridors C and D (minor)
- 2026-11-06: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[DC3\] Switch issues in room 4-4 rack B14 / B15 (minor)
- 2026-11-05: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Transactionnal Email\] - Delivering Issue (minor)
- 2026-11-05: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Serverless Functions/Containers\] - \[nl-ams\] - Connectivity issues (minor)
- 2026-11-04: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported Cockpit (pl-waw) Traces ingestion is degraded (minor)
- 2026-11-03: [AirCall](https://thirdpartyindex.com/vendors/aircall#status), which Vade lists as a subprocessor, reported Issues Making and Receiving Calls (major)
- 2026-11-03: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[VPC\] - \[FR-PAR-1\] Metadata API through VPC is experiencing slow response time (major)
- 2026-11-03: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[SERVERLESS\] - \[fr-par\] - Some Serverless Containers are unreachable (minor)
- 2026-11-03: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[LOAD BALANCER\] - \[PAR1\] - Monitoring PN down leading to autohealing mechanism stopped (minor)
- 2026-11-03: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[DC3\] \[NETWORK\] Switch down in DC3 Room 46 Rack B09-B10 (minor)
- 2026-11-02: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[BILLING\] - Billing consumptions in November are not up-to-date (no impact stated)
- 2026-11-02: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[NETWORK\] - \[DC5\] RPN switch is down on DC5/S9/C52 (minor)
- 2026-11-02: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Generative APIs\] Model mistral-small-3.2-24b-instruct-2506 unavailable. (no impact stated)
- 2026-11-01: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Container Registry\] - FR-PAR - API unreacheable upstream request timeout. (minor)
- 2026-10-30: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[fr-par\] \[Serverless SQL DB\] Backups will be suspended on Friday and Saturday nights (minor)
- 2026-10-29: [AirCall](https://thirdpartyindex.com/vendors/aircall#status), which Vade lists as a subprocessor, reported Increased Platform Errors (major)
- 2026-10-29: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[NL-AMS\] - \[Serverless Containers\] - 20% of client requests failed with HTTP 503 errors (minor)
- 2026-10-29: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[fr-par-1\] Latencies spikes during the day following capacity increase in one of block storage cluster (minor)
- 2026-10-29: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[fr-par\] \[Serverless SQL DB\] All SQL databases are unavailable (major)
- 2026-10-29: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[TEM\] - TEM IP address blacklist (minor)
- 2026-10-28: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[WEBHOSTING\] - PF-13 issue (minor)
- 2026-10-27: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Managed database\] - \[AMS\] - New instances can't be provisioning (no impact stated)
- 2026-10-27: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Serverless Containers\] \[it-mil\] impossible to create Serverless Containers (minor)
- 2026-10-27: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Generative APIs\] - GLM-5.3 model unavailability (minor)
- 2026-10-26: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[GenerativeAPI\] - Deepseek-v4/v4.1-flash timeouts (minor)
- 2026-10-26: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported Kapsule\] - \[fr-par\] Nodes may fail to spawn due to a missing node image (minor)
- 2026-10-26: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Generative API's\] - Deepseek-v4.1-flash timeouts (no impact stated)
- 2026-10-26: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Support\] Delays in ticket processing (minor)
- 2026-10-26: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Support\] Call Handling Delays (minor)
- 2026-10-23: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[BookMyName\] PHP emergency migration — multiple service regressions (minor)
- 2026-10-23: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[COCKPIT\] - fr-par - SCW logs latency / partial drop in ingestion (minor)
- 2026-10-22: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Serverless Functions\]\[fr-par/nl-ams/pl-waw\] Security updates applied to PHP and Node.js runtimes (minor)
- 2026-10-22: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported AMSDC1 / Room 6 / Rack 6.12.78 - RPN switch unreachable (no impact stated)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[GAPI\] - \[global\] - Dedicated deployment deletion failing (major)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported P3 - \[INSTANCES\] - it-mil-1 - Instance APIs down (minor)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported P2 - \[WEBHOSTING\] - PHP Emergency maintenance (critical)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported Emergency Maintenance - Dedibox Console (critical)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[BookMyName\]\[Security\] Emergency maintenance - BMN services unavailable (critical)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Block Storage\] \[fr-par-2\] - Block Storage control plane issue during upgrade (minor)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Generative API\] - \[global\] - New dedicated deployment creation temporarily unavailable (minor)
- 2026-10-21: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Cockpit\] (fr-par) custom logs datasources were partially unavailable for writing and querying (no impact stated)
- 2026-10-20: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[IAM\] Some users experienced login issues with SAML authentication (minor)
- 2026-10-20: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Generative API\] - \[global\] - GLM-5.3 timeouts (minor)
- 2026-10-20: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[fr-par\] Partial unavailability affecting an Object Storage cluster (minor)
- 2026-10-20: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Generative API\] - \[global\] - Bge-multilingual-gemma-2 became unavailable (minor)
- 2026-10-20: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Cockpit\] Listing data exporters results in an error (minor)
- 2026-10-20: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported Degraded Performances on it-mil APIs (minor)
- 2026-10-19: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Generative API\] - \[global\] - Deepseek v4.1 flash timeouts (minor)
- 2026-10-19: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Serverless-Database\]- \[fr-par\] - slow cold start for the DB and DB in status error (minor)
- 2026-10-19: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Dedibox\] - PARDC3 / Room 4-4 / Rack C18 - PUB switch unreachable (minor)
- 2026-10-19: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Instances\] - AMS1 / Room Hall6 / Rack 6.12.32 - ams1dc1-net-f02lf75.ams1 crashes multiple time (minor)
- 2026-10-17: [AirCall](https://thirdpartyindex.com/vendors/aircall#status), which Vade lists as a subprocessor, reported Users with connectivity issues (minor)
- 2026-10-16: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[FR-PAR-1\] - Failure in cooling system (minor)
- 2026-10-16: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[GAPI\] - \[Global\] - Qwen3 Embeddings produces timeouts (minor)
- 2026-10-15: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[DC3\] - Public Switch Unreachable at DC3, Rack S46-E16 (minor)
- 2026-10-15: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Network\] \[DC2\]- Switch Down in Room 205-Rack G2. (minor)
- 2026-10-13: [AirCall](https://thirdpartyindex.com/vendors/aircall#status), which Vade lists as a subprocessor, reported Increased Error Rate (major)
- 2026-10-13: [Scaleway](https://thirdpartyindex.com/vendors/scaleway#status), which Vade lists as a subprocessor, reported \[Dedibox\] - \[DC5\] - RPN Switch bay A53 and A54 planned maintenance (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/vade

## Security contact

From its security.txt (https://www.vadesecure.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/231088)):

- Contact: mailto:vulnerability-report@hornetsecurity.com
- Disclosure policy: https://www.vadesecure.com/en/disclosure-policy
- Encryption key: https://openpgp.circl.lu/pks/lookup?op=get&search=0xb073ed275747daf3c19f21e94d9b77e7a9a90605
- Security jobs: https://www.vadesecure.com/en/company-vade/career/
- Languages: en
- Valid until 2026-12-31

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api