# VanillaSoft

VanillaSoft (vanillasoft.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/vanillasoft
- Documents last verified: 2026-09-30
- Transparency rating: 31/100 (how much it publishes, not how secure it is)
- Cite as: VanillaSoft, Third Party Index, https://thirdpartyindex.com/vendors/vanillasoft (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Data processing addendum | https://vanillasoft.com/data-processing-addendum | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://vanillasoft.com/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://vanillasoft.com/terms-of-use | 2026-09-30 | 2026-09-30 |
| Status page | https://status.vanillasoft.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 13 reported incidents (9 major or critical, 4 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 7 min
- 2026-09-15: Vanillasoft.net Performance - Website not responding/Unable to Log in (critical)
- 2026-09-03: Call and Voicemail Drop Errors: 503 Errors (critical)
- 2026-09-02: Vanillasoft.net Performance Issues (minor)
- 2026-09-01: Voip Failed to Establish Error and Fast Busy (major)
- 2026-08-26: Failed to Establish Calls (major)
- 2026-08-21: VanillaSoft Performance Issues affecting some users (major)
- 2026-08-04: Some Clients getting "Failed to Establish" Errors on their softphones (major)
- 2026-07-29: Failed to Establish Calls (critical)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api