# Vectara

Vectara (vectara.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/vectara
- Documents last verified: 2026-10-01
- Transparency rating: 39/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: Vectara, Third Party Index, https://thirdpartyindex.com/vendors/vectara (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.vectara.com/legal/security-at-vectara | 2026-10-01 | 2026-10-01 |
| Data processing addendum | https://www.vectara.com/legal/data-processing-agreement | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://www.vectara.com/legal/privacy-policy | 2026-10-01 | 2026-10-01 |
| Terms | https://www.vectara.com/legal/terms-of-service | 2026-10-01 | 2026-10-01 |
| Status page | https://status.vectara.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [SonoSim](https://thirdpartyindex.com/vendors/sonosim.md): Manages internal platform search capabilities and semantic indexing using Retrieval-Augmented Generation (RAG).; RAG & Vector Search

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (2 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 34 min
- Status page last read: 2026-10-01
- 2026-09-02: API experiencing higher error rates. (major)
- 2026-07-15: DNS for console.vectara.com misconfigured (critical)
- 2026-07-02: Degraded document indexing (minor)
- 2026-06-30: Increased Error Rates for GET Agent Events (minor)
- 2026-05-02: Failures on Indexing Documents (major)
- 2026-02-26: Degraded performance on queries (minor)
- 2025-12-01: Queries on Newly Indexed Data are not Returning Results (major)
- 2025-11-18: Some users are unable to login (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api