# Vertex

Vertex declares [7 subprocessors](https://thirdpartyindex.com/vendors/vertex#subprocessors), plus 1 of its own affiliates, in [its subprocessor list](https://www.vertexinc.com/legal/vertex-approved-sub-processor-list), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/245630)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services). No published changes since we first read it on 2026-11-09. [2 tracked vendors](https://thirdpartyindex.com/vendors/vertex#used-by) name Vertex as a subprocessor, including [ClickUp™](https://thirdpartyindex.com/vendors/clickuptm) and [New Black](https://thirdpartyindex.com/vendors/new-black).

Vertex (vertexinc.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/vertex
- Documents last verified: 2026-11-11
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 1 tracked vendors directly, 5 within two hops, 20 within three; 2 tracked vendors rely on it directly, 20 within two hops, 31 within three
- Cite as: Vertex, Third Party Index, https://thirdpartyindex.com/vendors/vertex (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.vertexinc.com/ | 2026-11-11 | 2026-11-11 |
| Subprocessor list | https://www.vertexinc.com/legal/vertex-approved-sub-processor-list | 2026-11-11 | 2026-11-09 |
| Privacy policy | https://www.vertexinc.com/vertex-privacy-policy | 2026-11-11 | 2026-11-07 |
| Terms | https://www.vertexinc.com/terms-of-use | 2026-11-11 | 2026-11-07 |
| Status page | https://status.vertexinc.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc., and affiliates (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud hosting and infrastructure provider. | USA, Germany, Ireland | 2026-11-09 |
| ecosio GmbH, and affiliates | Electronic invoicing and electronic data interchange services. | Austria, Germany, UK | 2026-11-09 |
| Global VAT Compliance B.V. | Indirect tax registration services. | The Netherlands | 2026-11-09 |
| Microsoft Corporation, and affiliates (Azure) | Cloud hosting and infrastructure provider. | USA | 2026-11-09 |
| Oracle America, Inc., and affiliates (OCI) | Cloud hosting and infrastructure provider. | USA, Switzerland | 2026-11-09 |
| Prople BPO, Inc. | Indirect tax registration and returns services. | Philippines | 2026-11-09 |
| Trade-Van Information Services Co. | eGUI services. | Taiwan (R.O.C.) | 2026-11-09 |

Read from ([evidence](https://thirdpartyindex.com/evidence/245630)). CSV: https://thirdpartyindex.com/vendors/vertex/subprocessors.csv

### Its own affiliates (1)

- Vertex, Inc. (where Vertex, Inc. is not the designated selling entity on an Order) (USA)

## Compliance

As its trust center lists them.

- Audited: SOC 1 Type II, SOC 2 Type II, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/234128))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/234128))

## Web Technologies

Vertex's homepage made 237 requests to 34 domains, 22 services controlled by another company, and 2 domains not identified. Loaded on 2026-11-09 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

22 third parties by category: Advertising 7 (Google Cloud, The Trade Desk, Inc., StackAdapt, Microsoft; reviewed: MediaMath; usually detected as Advertising: Xandr, Magnite, Inc.); Analytics 6 (G2.com, LinkedIn, Meta, ZoomInfo, Cloudflare, Intentsify, LLC); Marketing automation 2 (6Sense Insights, Inc., Salesloft); Live chat 2 (Qualified.com, Inc.; usually detected as Live chat: Salesforce); A/B Testing 1 (Optimizely); Cookie compliance 1 (Cookiebot); Issue trackers 1 (usually detected as Issue trackers: Sentry); Surveys 1 (Qualtrics); Widgets 1 (Outbrain). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (22)

- Qualified.com, Inc.: 73 requests to qualified.com; Qualified
- Google Cloud: 23 requests to google.com, doubleclick.net, googletagmanager.com, google-analytics.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager
- 6Sense Insights, Inc.: 19 requests to 6sc.co, 6sense.com; 6sense
- The Trade Desk, Inc.: 11 requests to adsrvr.org; theTradeDesk
- StackAdapt: 10 requests to stackadapt.com; StackAdapt
- Cookiebot: 7 requests to cookiebot.com; Cookiebot 1
- Microsoft: 7 requests to bing.com; Microsoft Advertising
- Optimizely: 6 requests to episerver.net, optimizely.com; Optimizely
- G2.com: 4 requests to g2.com, g2crowd.com; G2 Track Your Prospects
- Outbrain: 4 requests to outbrain.com; Outbrain
- Xandr: 4 requests to adnxs.com
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- MediaMath: 3 requests to mathtag.com
- Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.439
- Qualtrics: 3 requests to qualtrics.com; Qualtrics
- Salesloft: 3 requests to salesloft.com; Salesloft
- ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo
- Salesforce: 2 requests to pardot.com
- Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights
- Intentsify, LLC: 1 request to intentsify.io; Intentsify
- Magnite, Inc.: 1 request to rubiconproject.com
- Sentry: 1 request to sentry.io

### Unknown (2)

Domains not identified yet: dpmsrv.com, usbrowserspeed.com

### First party (1)

- Vertex: 42 requests to vertexinc.com; AppNexus, Drupal 10, Fastly, HSTS, Linkedin Ads, MariaDB, Nginx, Open Graph, PHP, PWA, Pantheon, Salesforce, Salesforce Marketing Cloud Account Engagement, Sentry, Varnish, core-js 3.32.2, jQuery 3.7.1, scrollreveal

14 tracked companies loaded by the homepage are not in Vertex's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (2)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [ClickUp™](https://thirdpartyindex.com/vendors/clickuptm.md): Tax Calculation
- [New Black](https://thirdpartyindex.com/vendors/new-black.md): Finance

## Service status

Incidents it reported on its own status page.

- Last 90 days: 10 reported incidents (1 major or critical, 6 minor, 3 with no impact stated)
- Typical time to resolve: 1 h 22 min
- Status page last read: 2026-11-11
- 2026-10-25: Vertex Big Commerce Connector Outage (no impact stated)
- 2026-10-24: Vertex Certificate Center Service Disruption (minor)
- 2026-09-29: Vertex Cloud Returns and Configurations - Performance Incident (minor)
- 2026-09-29: Vertex Certificate Center - Functionality Degradation (minor)
- 2026-09-24: eInvoicing, Express Returns and VAT Compliance Functionality Degradation (minor)
- 2026-09-16: Elevated Errors with eComm Business ID Validator (minor)
- 2026-09-03: Vertex Exception Certificate Wizard (ECW) Service Disruption (no impact stated)
- 2026-08-28: Vertex VAT Compliance Service Disrutpion (major)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/vertex

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api