# VIDA

VIDA declares [4 subprocessors](https://thirdpartyindex.com/vendors/vida#subprocessors) in [its subprocessor list](https://trust.vida.id/subprocessors), which we last checked on 2026-10-31 ([evidence](https://thirdpartyindex.com/evidence/162573)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Atlassian](https://thirdpartyindex.com/vendors/atlassian) and [Sardine](https://thirdpartyindex.com/vendors/sardine-ai). No published changes since we first read it on 2026-10-27.

VIDA (vida.id): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/vida
- Documents last verified: 2026-10-31
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 3 tracked vendors directly, 33 within two hops, 205 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: VIDA, Third Party Index, https://thirdpartyindex.com/vendors/vida (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.vida.id/ | 2026-10-31 | 2026-10-27 |
| Subprocessor list | https://trust.vida.id/subprocessors | 2026-10-31 | 2026-10-27 |
| Privacy policy | https://vida.id/en/privacy-policy | 2026-10-31 | 2026-10-27 |
| Terms | https://vida.id/en/terms-of-use | 2026-10-31 | 2026-10-27 |
| Status page | https://status.vida.id/ | 2026-10-31 | 2026-10-31 |

## Subprocessors (4)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Atlassian(Jira)](https://thirdpartyindex.com/vendors/atlassian.md) | Ticketing Softwares | United States of America | 2026-10-27 |
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | IT infrastructure | Malaysia; Singapore | 2026-10-27 |
| Radikari | Operational Staff | Indonesia | 2026-10-27 |
| [Sardine](https://thirdpartyindex.com/vendors/sardine-ai.md) | Artificial Intelligence | United States of America | 2026-10-27 |

Read from ([evidence](https://thirdpartyindex.com/evidence/162573)). CSV: https://thirdpartyindex.com/vendors/vida/subprocessors.csv

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 20 reported incidents (19 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 59 min
- Status page last read: 2026-10-31
- 2026-10-23: VIDA Auth Services (major)
- 2026-10-22: VIDA Verify Service (FR&Demog) - Authoritative Source Incident (major)
- 2026-10-20: VIDA eMeterai Service - Peruri Incident (major)
- 2026-10-19: VIDA ALL Service - Network Provider Incident (major)
- 2026-10-17: VIDA Verify Service - Network Provider - Authoritative Source Incident (major)
- 2026-10-16: VIDA Verify Service - Network Provider Incident (major)
- 2026-10-16: VIDA eMeterai Service Incident (major)
- 2026-10-14: VIDA eMeterai Service Incident (major)

## Incidents reported by VIDA's subprocessors

Incidents reported in the last 30 days on their own status pages by 1 vendor VIDA lists as a subprocessor. A subprocessor list names a company, not the service an incident touched.

- 2026-10-01: [Sardine](https://thirdpartyindex.com/vendors/sardine-ai#status), which VIDA lists as a subprocessor, reported Elevated latency on multiple APIs in PROD-EU (major)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/vida

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api