# VisualVault

VisualVault (visualvault.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/visualvault
- Documents last verified: 2026-09-30
- Transparency rating: 27/100 (how much it publishes, not how secure it is)
- Cite as: VisualVault, Third Party Index, https://thirdpartyindex.com/vendors/visualvault (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.visualvault.com/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.visualvault.com/privacy-policy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://www.visualvault.com/terms-and-conditions/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.visualvault.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (3 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 5 h 11 min
- 2026-08-29: Database cluster issues (critical)
- 2026-08-22: DNR Web Access Interruption (major)
- 2026-08-21: DNR Application Navigation Disruption (minor)
- 2026-08-18: DNR Workflow Processing - FPNP Notification Failure (minor)
- 2026-07-06: Brief GovCloud Service Interruption (major)
- 2026-05-18: Issue impacting the viewing of documents for some customers (major)
- 2026-02-04: Temporary Document Access Disruption (minor)
- 2025-11-12: AWS Database Storage Cluster Issue (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api