Voucherify

voucherify.io

Voucherify declares 8 subprocessors in its subprocessor list, which we last checked on Oct 25, 2026 (evidence). They include Amazon Web Services, Stripe and Sentry. No published changes since we first read it on Oct 17, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

8 third parties.

NamePurposeLocationListed since
Amazon Web Services EMEA SARL
AI model inference for the Vincent AI Agent feature.; Cloud Hosting and Storage, servers based in region selected by Customer.; Generation of AI-assisted promotional and loyalty recommendations via the Vincent AI Agent, as instructed by the Data Processor on behalf of the Customer.; Transmission of operator prompts and contextual data to a foundation model API; receipt and return of AI-generated outputs to the Data Processor's systems. No storage of prompts or outputs at sub-processor level.
subject to the relevant Model; EU Path: Cluster in eu-north-1(Stockholm); Inference via Bedrock serverless - Kimi K2.5 (open model) or as selected by Customer.
ChartMogul GmbH & Co. KG Subscription and revenue analytics (visualisation of revenue growth and changes, new subscriptions). Controller's Employees' Personal data processed: Email address only.
Functional Software, Inc. dba Sentry
Application error monitoring, necessary for debugging and quality assurance of the Voucherify application; processes data of active users (Controller's Employees) who experience an application error. Personal data processed: e-mail address (which may be pseudonymised behind a unique user ID) and IP address. Transfer to the USA is safeguarded by the EU Standard Contractual Clauses incorporated in the vendor’s data processing agreement.
PayPal (Europe) S.a r.l. et Cie, S.C.A. (Braintree)
Payment processing via the legacy Braintree gateway; this service is being phased out and is used only for a limited number of existing Customers. Controller's Employees' Personal data processed: Email address only.
salesforce.com EMEA Limited Cloud Hosting and CRM services, servers based in Europe.
Snowflake Computing Netherlands B.V. Storage and processing of product usage data for the purpose of building a database, which supports analytics of platform features usage.
Stripe Payments Europe, Limited Payment processing, necessary to initiate payments and verify billing and account (fee) status. Controller's Employees' Personal data processed: Email address only
WorkOS, Inc.
OAuth-based authentication and identity management for user login to the Voucherify platform. Personal data processed: user identifiers and e-mail addresses of Controller’s staff. Transfer to the USA is safeguarded by the EU Standard Contractual Clauses incorporated in the vendor’s data processing agreement.

Service statusCSV · Atom

Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
us1 - AWS operational issue in N.Virginia - Increased Error Rate and Latencyno impact stated31 h 50 min
dsa1 - Partial outageno impact stated3 h 5 min
deu4 - Partial outageno impact stated3 h 9 min

Incidents per month

0 2 4 Nov 2025: 0 incidents Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 2 incidents (2 no impact stated) · typical time to resolve 3 h 9 min Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 1 incident (1 no impact stated) · typical time to resolve 31 h 50 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

As Voucherify's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Voucherify's subprocessorsCSV · Atom

24 reported incidents in the last 30 days, by 3 of the vendors Voucherify lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Voucherify was involved.

DateCompanyIncidentImpactLasted
StripeElevated Blik errors no impact stated1 h
WorkOSElevated errors across SSO and AuthKit major1 h 3 min
StripeElevated Bancontact errors no impact stated3 h 35 min
StripeElevated Bancontact errors no impact stated2 h 25 min
SentryIncreased latency processing integration webhooks minor20 min
SentrySentry.io not loading in US region critical59 min
SentrySentry.io not loading major3 h 17 min
StripeSpike in cancellations and expired errors with PayByBank payments no impact stated2 h 17 min
StripeElevated Revolut Pay errors no impact stated9 h 32 min
SentrySentry is down critical53 min
WorkOSElevated AuthKit Error Rates major57 min
StripeElevated declines on Mastercard no impact stated2 h 18 min
WorkOSRadar SMS challenge failures for phone numbers in mainland China (+86) major4 h 34 min
StripeElevated declines on Visa no impact stated53 min
StripeElevated Amazon Pay errors no impact stated12 min
SentryIngestion Halted for EAP data in EU major2 h 33 min
WorkOSElevated errors across SSO and AuthKit sign-in no impact stated—
SentrySentry dashboard down critical42 min
StripeElevated Swish errors no impact stated6 h 33 min
WorkOSElevated errors for Audit Logs minor42 min
WorkOSElevated API and AuthKit errors for some requests (Columbus, OH region) minor—
StripeElevated API errors no impact stated24 min
StripeVisa authorization errors no impact stated1 h 39 min
StripeElevated API Errors major18 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Voucherify's site

Voucherify transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/voucherify"><img src="https://thirdpartyindex.com/badge/voucherify.svg" alt="Voucherify transparency rating on Third Party Index" height="20"></a>
[![Voucherify transparency rating on Third Party Index](https://thirdpartyindex.com/badge/voucherify.svg)](https://thirdpartyindex.com/vendors/voucherify)