# VTEX

VTEX (vtex.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/vtex
- Documents last verified: 2026-09-30
- Transparency rating: 90/100 (how much it publishes, not how secure it is)
- Cite as: VTEX, Third Party Index, https://thirdpartyindex.com/vendors/vtex (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.vtex.com/en-us/trust/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://compliance.vtex.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://compliance.vtex.com/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.vtex.com/en-us/trust/general-external-privacy-notice | 2026-09-30 | 2026-09-30 |
| Terms | https://www.vtex.com/en-us/trust/agreements/ads-platform-terms | 2026-09-30 | 2026-09-30 |
| security.txt | https://www.vtex.com/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.vtex.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (8)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | DNS & CDN Infrastructure | US | 2026-09-30 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Platform & API Services | Global (CDN) | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | AI Model Processing | US | 2026-09-30 |
| Peru Tecnología para Ecommerce S.A.C. | VTEX Group Entity | Peru | 2026-09-30 |
| [Sinch](https://thirdpartyindex.com/vendors/sinch.md) | Communication Services | Brazil | 2026-09-30 |
| [Synerise](https://thirdpartyindex.com/vendors/synerise.md) | AI-Powered Ad Services | Poland | 2026-09-30 |
| [Vercel](https://thirdpartyindex.com/vendors/vercel.md) | Frontend Hosting | US | 2026-09-30 |
| [Zendesk®](https://thirdpartyindex.com/vendors/zendesk.md) | Customer Support Ticketing | US | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18866)). CSV: https://thirdpartyindex.com/vendors/vtex/subprocessors.csv

### Its own affiliates (10)

- VTEX Argentina S.A. (Argentina)
- VTEX Brasil Tecnologia para E-Commerce Ltda (Brazil)
- VTEX Chile SpA (Chile)
- VTEX Colombia Tecnología para Ecommerce SAS (Colombia)
- VTEX Commerce Cloud Solutions LLC (US)
- VTEX Ecommerce Platform Limited (UK)
- VTEX Ecommerce Platform Limited London Sucursala Bucuresti (Romania)
- VTEX Ecommerce Platform Limited – Sucursal em Portugal (Portugal)
- VTEX Mexico Soluciones en Ecommerce S. de R.L. de C.V. (Mexico)
- VTEX Platform España, S.L. (Spain)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (1 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 8 min
- 2026-09-25: Admin Access Issue (minor)
- 2026-09-10: VTEX Ads outage (major)
- 2026-08-17: Increase in Master Data errors. (minor)
- 2026-06-16: Faststore service partial outage (major)
- 2026-05-14: Order flow affected post purchase (major)
- 2026-05-14: Order flow affected post purchase (major)
- 2026-05-09: Checkout Service Degradation (minor)
- 2026-05-09: Degraded performance for orders management (minor)

## Security contact

From its security.txt (https://www.vtex.com/.well-known/security.txt):

- Contact: mailto:security-report@vtex.com
- Disclosure policy: https://vtex.com/.well-known/security-disclosure-policy.txt
- Encryption key: https://vtex.com/pgp-key.txt

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api