# Whatfix

Whatfix declares [12 subprocessors](https://thirdpartyindex.com/vendors/whatfix#subprocessors), plus 1 of its own affiliates, in [its subprocessor list](https://trust.whatfix.com/subprocessors), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/13689)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-28. [4 tracked vendors](https://thirdpartyindex.com/vendors/whatfix#used-by) name Whatfix as a subprocessor, including [Mindtickle](https://thirdpartyindex.com/vendors/mindtickle), [Command Alkon](https://thirdpartyindex.com/vendors/command-alkon) and [Omatic](https://thirdpartyindex.com/vendors/omatic).

Whatfix (whatfix.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/whatfix
- Documents last verified: 2026-11-12
- Transparency rating: 71/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 6/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 11 tracked vendors directly, 113 within two hops, 394 within three; 4 tracked vendors rely on it directly, 6 within two hops, 6 within three
- Cite as: Whatfix, Third Party Index, https://thirdpartyindex.com/vendors/whatfix (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.whatfix.com/ | 2026-11-12 | 2026-10-29 |
| Subprocessor list | https://trust.whatfix.com/subprocessors | 2026-11-12 | 2026-09-28 |
| Privacy policy | https://whatfix.com/privacy-policy/ | 2026-11-12 | 2026-09-28 |
| Terms | https://whatfix.com/terms-of-service/ | 2026-11-12 | 2026-09-28 |
| Status page | https://status.whatfix.com/ | 2026-11-12 | 2026-11-04 |

## Subprocessors (12)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Artificial Intelligence | United States of America | 2026-09-28 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | IT infrastructure | United States of America | 2026-09-28 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Infra Monitoring Providers | Germany; United States of America | 2026-09-28 |
| [Descope](https://thirdpartyindex.com/vendors/descope.md) | Identity Providers | Germany; United States of America | 2026-09-28 |
| [Future AGI](https://thirdpartyindex.com/vendors/future-agi.md) | Artificial Intelligence | Germany; United States of America | 2026-09-28 |
| [GCP](https://thirdpartyindex.com/vendors/google-cloud.md) | Artificial Intelligence | United States of America | 2026-09-28 |
| Infobeans | — | India | 2026-09-28 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Hosting Providers | Ireland; Switzerland; United States of America | 2026-09-28 |
| [Mindtickle](https://thirdpartyindex.com/vendors/mindtickle.md) | Collaboration | United States of America | 2026-09-28 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Artificial Intelligence | United States of America | 2026-09-28 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Sales | United States of America | 2026-09-28 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer Service | United States of America | 2026-09-28 |

Read from ([evidence](https://thirdpartyindex.com/evidence/13689)). CSV: https://thirdpartyindex.com/vendors/whatfix/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (1)

- Whatfix (India)

## Web Technologies

Whatfix's homepage made 453 requests to 36 domains, 23 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-11 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

23 third parties by category: Analytics 9 (Factors.ai, Demandbase, Meta, Crazy Egg, G2.com, LinkedIn, ZoomInfo, Cloudflare; usually detected as Analytics: Wingify); Advertising 5 (Google Cloud, Microsoft; reviewed: Index Exchange Inc.; usually detected as Advertising: Magnite, Inc., PubMatic); Live chat 2 (Qualified.com, Inc.; usually detected as Live chat: Salesforce); A/B Testing 1 (Varify); Cookie compliance 1 (OneTrust); Appointment scheduling 1 (Chili Piper); Customer data platform 1 (reviewed: LiveRamp); Digital asset management 1 (reviewed: Cloudinary); Issue trackers 1 (usually detected as Issue trackers: Sentry); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (23)

- Google Cloud: 77 requests to google.com, doubleclick.net, googletagmanager.com, google-analytics.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too)
- Cloudinary: 71 requests to cloudinary.com
- Qualified.com, Inc.: 37 requests to qualified.com; Qualified
- OneTrust: 11 requests to onetrust.com; OneTrust
- Factors.ai: 8 requests to factors.ai; Factors.ai
- Demandbase: 5 requests to company-target.com, demandbase.com; Demandbase 11.10.0
- Meta: 5 requests to facebook.com, facebook.net; Facebook Pixel 2.9.439
- Crazy Egg: 4 requests to crazyegg.com; Crazy Egg
- Microsoft: 4 requests to bing.com, clarity.ms; Microsoft Advertising (its subprocessor list names it too)
- G2.com: 3 requests to g2.com, g2crowd.com; G2 Track Your Prospects
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo
- Cloudflare: 2 requests to cloudflare.com, cloudflareinsights.com; Cloudflare Browser Insights, cdnjs (its subprocessor list names it too)
- Magnite, Inc.: 2 requests to rubiconproject.com, tremorhub.com
- Salesforce: 2 requests to pardot.com (its subprocessor list names it too)
- Varify: 2 requests to varify.io; Varify
- Chili Piper: 1 request to chilipiper.com; Chili Piper
- Index Exchange Inc.: 1 request to casalemedia.com
- LiveRamp: 1 request to rlcdn.com
- PubMatic: 1 request to pubmatic.com
- Sentry: 1 request to sentry.io
- Wingify: 1 request to visualwebsiteoptimizer.com
- Wistia: 1 request to wistia.net; Wistia

### Unknown (1)

Domains not identified yet: gbqofs.com

### First party (1)

- Whatfix: 206 requests to whatfix.com; Cloudflare, Cloudinary, Elementor, Google Web Toolkit, HSTS, Java, LazySizes, LottieFiles 5.12.2, Microsoft Clarity, MySQL, Open Graph, PHP, Priority Hints, Salesforce, Salesforce Marketing Cloud Account Engagement, Sentry, WP Rocket 3.20.3, WPML 4.8.6, Whatfix, WordPress, Yoast SEO 26.8, core-js 3.46.0, jQuery 3.7.1, jQuery UI 1.14.2

13 tracked companies loaded by the homepage are not in Whatfix's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (4)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Command Alkon](https://thirdpartyindex.com/vendors/command-alkon.md): User surveys
- [Mindtickle](https://thirdpartyindex.com/vendors/mindtickle.md): Platform-navigation training & walkthrough, Whatfix Mirror (if Subscribed)
- [Omatic](https://thirdpartyindex.com/vendors/omatic.md): Provides a Digital Adoption platform that provides personalized onboarding, interactive guidance, and on-demand support by enabling end-users with Self Help thr…
- [Sirion](https://thirdpartyindex.com/vendors/sirion.md): Used for creating interactive guides, performance support, and user; onboarding.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (4 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 3 min
- Status page last read: 2026-11-12
- 2026-10-05: DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service are down (major)
- 2026-09-16: Investigating – Intermittent P2P Failures (minor)
- 2026-09-15: DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service are down (major)
- 2026-09-01: Whatfix Community is down (major)
- 2026-08-24: DAP (Web) - EU - Multi Format Outputs is down (major)
- 2026-08-05: DAP (Web/ Desktop) - North America - Studio is down (major)
- 2026-07-31: DAP (Enterprise) - North America and Whatfix Community are down (major)
- 2026-07-28: Whatfix Community is down (major)

## Incidents reported by Whatfix's subprocessors

Incidents reported in the last 30 days on their own status pages by 4 vendors Whatfix lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor)
- 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated)
- 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated Errors On API (minor)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor)
- 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated errors with image generation (minor)
- 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor)
- 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated)
- 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor)
- 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor)
- 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported File upload errors in ChatGPT (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor)
- 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Whatfix lists as a subprocessor, reported Metrics query are disrupted (major)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated)
- 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor)
- 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Whatfix lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major)
- 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Delays in customer support responses (no impact stated)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor)
- 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Elevated errors affecting Connectors (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Authentication errors for some users (major)
- 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Whatfix lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor)
- 2026-10-21: [Mindtickle](https://thirdpartyindex.com/vendors/mindtickle#status), which Whatfix lists as a subprocessor, reported PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 (“PHP2Shell”) (no impact stated)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor)
- 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported File Download errors (minor)
- 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Widespread feature degradation (major)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Whatfix lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/whatfix

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api