# Whereby

Whereby (whereby.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/whereby
- Documents last verified: 2026-09-30
- Transparency rating: 43/100 (how much it publishes, not how secure it is)
- Cite as: Whereby, Third Party Index, https://thirdpartyindex.com/vendors/whereby (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.whereby.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.whereby.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://whereby.com/information/tos/privacy-policy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://whereby.com/information/tos | 2026-09-30 | 2026-09-30 |
| Security page | https://whereby.com/information/security/ | 2026-09-30 | 2026-09-30 |
| security.txt | https://whereby.com/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://wherebystatus.com/ | 2026-09-30 | 2026-09-30 |
| Security advisories | https://whereby.com/information/security/vdp/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: ISO/IEC 27001, PCI DSS ([evidence](https://thirdpartyindex.com/evidence/19094))
- Claimed: HIPAA, GDPR ([evidence](https://thirdpartyindex.com/evidence/19094))

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [vFairs](https://thirdpartyindex.com/vendors/vfairs.md): Video Conferencing

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (0 major or critical, 0 minor, 3 with no impact stated)
- Typical time to resolve: 36 min
- 2026-09-22: Customer insights (dashboard and api) - degraded performance (no impact stated)
- 2026-09-14: Issues when joining room (no impact stated)
- 2026-09-01: Whereby hosted recordings are unavailable (no impact stated)
- 2026-05-05: Unable to access dashboard pages (no impact stated)
- 2026-04-29: Streaming Unavailable (no impact stated)
- 2026-03-23: Customer Insights Dashboard – Stale Data (no impact stated)
- 2026-03-03: Missing insight data on the admin dashboard (no impact stated)
- 2026-02-20: Service Disruption: Recordings, Captions, and Transcriptions (no impact stated)

## Security contact

From its security.txt (https://whereby.com/security.txt):

- Contact: mailto:security@whereby.com
- Disclosure policy: https://whereby.com/information/security/vdp/
- Encryption key: https://whereby.com/pgp-key.txt
- Acknowledgments: https://whereby.com/information/security/vdp/hof
- Security jobs: https://jobs.lever.co/whereby

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api