# Yotpo

Yotpo (yotpo.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/yotpo
- Documents last verified: 2026-09-29
- Transparency rating: 95/100 (how much it publishes, not how secure it is)
- Cite as: Yotpo, Third Party Index, https://thirdpartyindex.com/vendors/yotpo (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.yotpo.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://www.yotpo.com/subprocessors/ | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.yotpo.com/data-processing-addendum/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.yotpo.com/privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://www.yotpo.com/terms-of-service/ | 2026-09-29 | 2026-09-29 |
| Security page | https://www.yotpo.com/security/ | 2026-09-29 | 2026-09-29 |
| security.txt | https://www.yotpo.com/.well-known/security.txt | 2026-09-29 | 2026-09-29 |
| Status page | https://status.yotpo.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (25)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Akamai Technologies Israel Ltd. | CDN | Israel | 2026-09-29 |
| Alfa Business Outsourcing Philippines Inc DBA Teams.ph | Provides customer support and human moderation (as applicable) services to Yotpo’s Merchants and Shoppers | Philippines | 2026-09-29 |
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud computing / storage provider | USA | 2026-09-29 |
| [Anthropic, PBC (Claude)](https://thirdpartyindex.com/vendors/anthropic.md) | Product functionality and internal automation | USA | 2026-09-29 |
| Ask-AI Technologies Inc.(Mosaic AI) | Ticket resolution, knowledge generation, case intelligence, support operations | USA | 2026-09-29 |
| Channel Information Technology Support and Leasing Services Corp | Provides customer support and human moderation (as applicable) services to Yotpo’s Merchants and Shoppers | Philippines | 2026-09-29 |
| Click House, Inc | Data warehouse | USA | 2026-09-29 |
| [Coralogix, Inc.](https://thirdpartyindex.com/vendors/coralogix.md) | Log aggregation and correlation | Israel | 2026-09-29 |
| Edgecast Inc. | CDN | USA | 2026-09-29 |
| [Gearset Ltd.](https://thirdpartyindex.com/vendors/gearset.md) | Backup services for Salesforce | UK | 2026-09-29 |
| [Google LLC (Gemini)](https://thirdpartyindex.com/vendors/google-cloud.md) | Product functionality and internal automation | USA | 2026-09-29 |
| Hire Horatio, LLC | Provides customer success and support services to Yotpo’s Merchants and Shoppers | Dominican Republic | 2026-09-29 |
| [Kaltura Inc.](https://thirdpartyindex.com/vendors/kaltura.md) | Video hosting | USA | 2026-09-29 |
| [n8n GmbH](https://thirdpartyindex.com/vendors/n8n.md) | Data flow integration and automation | Germany | 2026-09-29 |
| [OpenAI, LLC](https://thirdpartyindex.com/vendors/openai.md) | Product functionality and internal services. | USA | 2026-09-29 |
| Peaberry Software Inc. (Customer.io) | Email service provider | USA | 2026-09-29 |
| Quack AI, Inc. | Support and knowledge automation | USA | 2026-09-29 |
| [Salesforce.com, inc.](https://thirdpartyindex.com/vendors/salesforce.md) | Ticketing and support services | USA | 2026-09-29 |
| [SendGrid Inc.](https://thirdpartyindex.com/vendors/sendgrid.md) | Email communication with End-Users | USA | 2026-09-29 |
| SMSBump Limited | SMSBump headquarters, includes development, sales and customer success teams | Bulgaria | 2026-09-29 |
| [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehouse | USA | 2026-09-29 |
| Support Enterprises Inc. | Provides customer support and human moderation (as applicable) services to Yotpo’s Merchants and Shoppers | Philippines | 2026-09-29 |
| Targetbay, Inc. | Provides syndication services | USA | 2026-09-29 |
| [ViSenze Pte Inc.](https://thirdpartyindex.com/vendors/visenze-a-rezolve-ai-company.md) | Visual search and image recognition | EU, Singapore | 2026-09-29 |
| [Workato, Inc.](https://thirdpartyindex.com/vendors/workato.md) | Data flow integration and automation | USA | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17393)). CSV: https://thirdpartyindex.com/vendors/yotpo/subprocessors.csv

### Its own affiliates (3)

- Yotpo Ltd. (Australia; Israel; US)
- Yotpo Canada, Inc. (Canada)
- Yotpo UK Limited (UK)

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/17391))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/17391))

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Click2Mail](https://thirdpartyindex.com/vendors/click2mail.md)

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (4 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 46 min
- 2026-09-24: Loyalty Home Page Currently experiencing loading issues (major)
- 2026-07-10: Loyalty service degradation (major)
- 2026-07-09: Yotpo Service Disruption notice (major)
- 2026-07-07: Moderation Page Unavailable (major)
- 2026-06-29: Degradation in points and redemption reminder alerts (major)

## Security contact

From its security.txt (https://www.yotpo.com/.well-known/security.txt):

- Contact: mailto:security@yotpo.com

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api