# Zencoder Zencoder declares [8 subprocessors](https://thirdpartyindex.com/vendors/zencoder#subprocessors) in [its subprocessor list](https://trust.zencoder.ai/subprocessors), which we last checked on 2026-09-30 ([evidence](https://thirdpartyindex.com/evidence/9691)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Anthropic](https://thirdpartyindex.com/vendors/anthropic). Our recent checks could not read the list; these entries are as of 2026-09-30. [4 tracked vendors](https://thirdpartyindex.com/vendors/zencoder#used-by) name Zencoder as a subprocessor, including [Smartsheet](https://thirdpartyindex.com/vendors/smartsheet), [LearnUpon](https://thirdpartyindex.com/vendors/learnupon) and [Khoros](https://thirdpartyindex.com/vendors/khoros). Zencoder (zencoder.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/zencoder - Documents last verified: 2026-11-12 - Transparency rating: 64/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 0/8 (some unreachable this week) - Supply chain: relies on 8 tracked vendors directly, 82 within two hops, 297 within three; 4 tracked vendors rely on it directly, 23 within two hops, 66 within three - Cite as: Zencoder, Third Party Index, https://thirdpartyindex.com/vendors/zencoder (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.forgood.ai/ | 2026-11-12 | 2026-11-11 | | Subprocessor list (currently unreachable) | https://trust.zencoder.ai/subprocessors | 2026-09-30 | 2026-09-27 | | Privacy policy | https://zencoder.ai/legal/privacy-policy | 2026-11-11 | 2026-09-22 | | Terms | https://zencoder.ai/legal/terms-of-service | 2026-11-11 | 2026-09-22 | | Status page | https://status.zencoder.ai/ | 2026-11-11 | 2026-11-01 | ## Subprocessors (8) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | Analytics | United States | 2026-10-01 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI/ML Services | United States | 2026-10-01 | | [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Support / Issue Tracking | United States | 2026-10-01 | | [FrontEgg](https://thirdpartyindex.com/vendors/frontegg.md) | User Management | United States | 2026-10-01 | | [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Infrastructure | Europe, United States | 2026-10-01 | | [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | User License Management | United States | 2026-10-01 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI/ML Services | United States | 2026-10-01 | | [Slack](https://thirdpartyindex.com/vendors/slack.md) | Communication | United States | 2026-10-01 | Read from ([evidence](https://thirdpartyindex.com/evidence/9691)). CSV: https://thirdpartyindex.com/vendors/zencoder/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 42001 ([evidence](https://thirdpartyindex.com/evidence/2810)) - Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/2810)) ## Web Technologies Zencoder's homepage made 154 requests to 34 domains, and 16 services controlled by another company. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 16 third parties by category: Advertising 4 (Google Cloud, Reddit, Inc., Microsoft, X Corp.); Analytics 4 (HubSpot, Meta, LinkedIn; usually detected as Analytics: G2.com); Marketing automation 1 (Apollo); CDN 1 (jsDelivr); Accessibility 1 (reviewed: accessiBe); Customer data platform 1 (RudderStack); Email 1 (LiveIntent); Font scripts 1 (Font Awesome); Referral marketing 1 (Cello); Security 1 (usually detected as Security: Amazon Web Services). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (16) - HubSpot: 40 requests to hubspotusercontent-na1.net, hubspot.com, hs-banner.com, hscollectedforms.net, hs-analytics.net, hsadspixel.net, hsforms.com, hubapi.com; HubSpot, HubSpot Analytics (its subprocessor list names it too) - Google Cloud: 23 requests to googletagmanager.com, google.com, doubleclick.net; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - Font Awesome: 15 requests to fontawesome.com; Font Awesome - Reddit, Inc.: 12 requests to reddit.com, redditstatic.com; Reddit Ads - RudderStack: 12 requests to rudderlabs.com, rudderstack.com; Rudderstack - Meta: 5 requests to facebook.net, facebook.com; Facebook Pixel 2.9.435 - LiveIntent: 4 requests to liadm.com; LiveIntent - Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io - G2.com: 3 requests to g2.com - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Microsoft: 3 requests to bing.com; Microsoft Advertising - X Corp.: 3 requests to ads-twitter.com, t.co, twitter.com; Twitter Ads - Amazon Web Services: 2 requests to on.aws - Cello: 2 requests to cello.so; Cello - accessiBe: 2 requests to acsbapp.com - jsDelivr: 2 requests to jsdelivr.net; jsDelivr ### Affiliates (1) - Hops AI Inc.: 1 request to hops.ai ### First party (1) - Zencoder: 19 requests to zencoder.ai; AccessiBe, Alpine.js 3.14.8, Cloudflare, HSTS, HTTP/3, HubSpot CMS Hub, Open Graph, Priority Hints 8 tracked companies loaded by the homepage are not in Zencoder's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (4) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Ceros](https://thirdpartyindex.com/vendors/ceros.md): Relevant Customer Data: Any video uploaded to Ceros.; Video Transcoding - [Khoros](https://thirdpartyindex.com/vendors/khoros.md): Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets - [LearnUpon](https://thirdpartyindex.com/vendors/learnupon.md): Encoding of user uploaded video and audio content - [Smartsheet](https://thirdpartyindex.com/vendors/smartsheet.md): Video conversions ## Service status Incidents it reported on its own status page. - Last 45 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated) - Status page last read: 2026-11-12 - No incidents reported since Sep 27, 2026 ## Incidents reported by Zencoder's subprocessors Incidents reported in the last 30 days on their own status pages by 5 vendors Zencoder lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [Frontegg](https://thirdpartyindex.com/vendors/frontegg#status), which Zencoder lists as a subprocessor, reported Degraded Performance EU region (major) - 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Zencoder lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Session Replay capturing more sessions than configured (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Delayed S3 export (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Zencoder lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-29: [Frontegg](https://thirdpartyindex.com/vendors/frontegg#status), which Zencoder lists as a subprocessor, reported US degraded performance (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Data Ingestion Delays (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Delayed/Blocked Event Delivery to Amazon Kinesis Destination (no impact stated) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Zencoder lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Streaming to External Destinations Unavailable (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Amplitude Website Outage (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Notice: Amplitude not impacted by recent PHP vulnerabilities (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Zencoder lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Zencoder lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Export API returns 500 errors across multiple organizations (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported File Download errors (minor) - 2026-10-17: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported We are actively investigating an issue with our ingestion systems lagging (minor) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Zencoder lists as a subprocessor, reported Degraded Performance- Funnel charts renders as white text on a white/near-white background in light theme (no impact stated) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Zencoder lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/zencoder --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api