# Zip

Zip (ziphq.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/zip
- Documents last verified: 2026-10-01
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 18 tracked vendors directly, 114 within two hops, 305 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Zip, Third Party Index, https://thirdpartyindex.com/vendors/zip (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://zip.com/trust | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://zip.com/subprocessors | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://zip.com/zip-privacy-notice | 2026-10-01 | 2026-10-01 |
| Terms | https://zip.com/terms-of-use | 2026-10-01 | 2026-10-01 |
| Status page | https://status.zip.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (19)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc. (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Zip utilizes AWS as a Cloud Service Provider for cloud, data processing, storage and generative artificial intelligence services. | USA, Germany | 2026-10-01 |
| [Anthropic, PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Zip utilizes Anthropic for customers enrolled in AI assisted features and functionality. If enabled by customers, Anthropic may process customer data. | USA | 2026-10-01 |
| [Asana, Inc.](https://thirdpartyindex.com/vendors/asana.md) | Zip utilizes Asana for certain bug triaging. Data submitted by customers to Zip customer support may be processed by Asana. | USA | 2026-10-01 |
| [Catamorphic Co. dba LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) | Zip utilizes LaunchDarkly as its feature gating system. Customer data may be processed by LaunchDarkly. | USA | 2026-10-01 |
| [Datadog, Inc.](https://thirdpartyindex.com/vendors/datadog.md) | Zip utilizes Datadog for application monitoring. Customer data may be used to augment logs and metrics to better resolve customer issues. | USA | 2026-10-01 |
| [Fivetran Inc.](https://thirdpartyindex.com/vendors/fivetran.md) | Zip shall utilize Fivetran to extract, transform, and load data from customers’ application instances into our data warehouses. | USA | 2026-10-01 |
| [Fullstory, Inc.](https://thirdpartyindex.com/vendors/fullstory.md) | Zip utilizes Fullstory to collect user session activity to enhance customer support when responding to customer issues. | USA | 2026-10-01 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Zip utilizes Google, including Google Workspace for corporate email and file storage. Google Cloud Platform for cloud and generative artificial intelligence services. Data submitted by customers may be processed by Google. | USA | 2026-10-01 |
| [Intercom, Inc.](https://thirdpartyindex.com/vendors/intercom.md) | Zip utilizes Intercom as its support ticketing system. Data provided by customers may be processed by Intercom. | USA | 2026-10-01 |
| [LangChain, Inc.](https://thirdpartyindex.com/vendors/langchain.md) | Customer data may be included in logs and metrics solely to improve issue resolution and system performance.; Zip will utilize LangSmith to monitor, trace, and evaluate AI-assisted features to ensure quality and reliability. | USA | 2026-10-01 |
| [Linear Orbit, Inc.](https://thirdpartyindex.com/vendors/linear.md) | Zip utilizes Linear for certain bug triaging/ticket management. Data submitted by customers to Zip customer support may be processed by Linear. | USA | 2026-10-01 |
| [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Zip utilizes Microsoft Azure for customers enrolled in AI assisted features and functionality. If enabled by customers, Microsoft Azure may process customer data. | USA | 2026-10-01 |
| [Omni Analytics Inc.](https://thirdpartyindex.com/vendors/omni.md) | Zip will utilize Omni to provide dashboard and reporting capabilities, allowing customers to gain insights from their own customer data. | USA, EU, Canada, Australia | 2026-10-01 |
| [OpenAI, LLC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Zip utilizes OpenAI for customers enrolled in AI assisted features and functionality. If enabled by customers, OpenAI may process customer data. | USA | 2026-10-01 |
| [Segment, Inc.](https://thirdpartyindex.com/vendors/segment.md) | Zip utilizes Segment for application logging and analytics. Customer data may be added to logs to better resolve customer issues. | USA | 2026-10-01 |
| [Slack Technologies, Inc.](https://thirdpartyindex.com/vendors/slack.md) | Zip utilizes Slack for customers enrolled in Slack notifications and customer support. If enabled by customers, Slack may process customer data. | USA | 2026-10-01 |
| [Snowflake, Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Zip utilizes Snowflake for data warehousing and offline data processing. Customer data may be processed in Snowflake to generate reports, insights, and other customer features. | USA | 2026-10-01 |
| Sovos Compliance, LLC | Zip utilizes Sovos to power its global e-invoicing offering. Data provided by customer may be sent to and processed by Sovos, where customer has opted to use e-invoicing. | USA | 2026-10-01 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Zip shall utilize Zendesk as its support ticketing system. Data provided by customers may be processed by Zendesk. | USA | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/27209)). CSV: https://thirdpartyindex.com/vendors/zip/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated)
- Status page last read: 2026-10-01
- 2026-08-10: Disrupted MFA log-in services (no impact stated)
- 2026-06-02: Unexpected Rate Limiting Responses in Zip REST API Calls (no impact stated)
- 2026-05-28: Zip Degraded Platform Performance (minor)
- 2026-04-30: Zip Platform Experiencing Degraded Performance (minor)
- 2026-03-10: Zip Global Search Indexing Degredation (major)
- 2026-02-12: Zip Platform instability caused by AWS EC2 errors (critical)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api